SaaStr

DECEMBER 13, 2023

Numbers don’t lie, but sometimes the stories we tell around them do. Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. First, let’s deep dive into the 15 ways that people misuse and abuse SaaS metrics.

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User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

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Chargebee

DECEMBER 14, 2023

You don’t need us to tell you how the long-term success of your business depends on your ability to retain customers or how much cheaper it is to retain users rather than acquire new customers. You wouldn’t be reading this article otherwise. But it’s one thing to know how important it is to retain your customer base and another to understand how to retain them.

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The Daily Egg

DECEMBER 10, 2023

Session Initiation Protocol (SIP) is what establishes, maintains, and terminates voice and video calls over the internet. It’s a signaling protocol that. The post The Beginners’ Guide to SIP Codes: Common Errors and Fixes appeared first on The Daily Egg.

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Tom Tunguz

DECEMBER 10, 2023

The future of LLM evaluations resembles software testing more than benchmarks. Real-world testing looks like this , asking LLMs to produce Dad jokes like this zinger : I’m reading a book about gravity & it’s impossible to put down. Machine learning benchmarks like those published by Google for Gemini2 last week , or precision and recall for classifying dog & cat photos, or the BLEU score for measuring machine translation provide a high-level comparison of relative model perfo

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The Moz Blog

DECEMBER 14, 2023

The SMEs at Moz bring you their predictions for what to expect in the year ahead in SEO and marketing. We’re talking search, AI, sustainability, economics, SERP features, and more.

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Buffer Resources

DECEMBER 14, 2023

LinkedIn carousels are a great content format for many reasons. First, the LinkedIn algorithm prioritizes this content format, probably thanks to the visual appeal and subsequent engagement. Much like Instagram carousels , they tend to be very appealing because they differentiate from the other types of content you might come across on your feed. 0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats,

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Andreessen Horowitz

DECEMBER 13, 2023

We’re excited to announce the second batch of a16z Open Source AI Grant recipients. This program is designed to support a thriving open source ecosystem around modern AI. We provide grant funding (not an investment) to developers and small teams who are building critical pieces of the open source AI stack. More information about the program and a list of prior recipients are available here.

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TechEmpower SaaS

DECEMBER 11, 2023

In 2023, there were approximately 26.3 million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Given this diversity, it's important to be selective in the development services company with whom you choose to partner. In the 25 years that TechEmpower has been in business, we’ve seen thousands of companies come and go.

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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SaaStr

DECEMBER 10, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Jack Moberger, Director of Enablement at Algolia, check it out here. This week we have Udi Ledergor, Chief Evangelist at Gong!

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Tom Tunguz

DECEMBER 13, 2023

The typical software startup raised their Series A 15 months after raising their seed at 2x their seed valuation. A year ago, that Series A would have been raised three months earlier at 3.5x the valuation. Here’s another way of visualizing the data. The red dot is 2023 - the other years are in grey. Across rounds for the 50th & 75th percentile of companies, step-up valuations are the lowest multiples in about ten years.

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The Daily Egg

DECEMBER 9, 2023

So you’ve just installed your VoIP phone system, but now you’re facing issues. Maybe your calls are dropping or the audio is. The post When to Use a SIP ALG Detector Test and What To Do Next appeared first on The Daily Egg.

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Clouded Judgement

DECEMBER 15, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Macro Update the 10Y rate dropped to 3.9% this week. That’s the lowest it’s been since the summer, and down nearly 25% from where it was just two months ago. That’s a huge move in rates in such a short window.

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Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaStr

DECEMBER 13, 2023

So if you are outside of fintech and banking, you may not have heard of nCino. But if you’re in the space, it’s a big player. They’re at almost $500m in ARR, with 1,850 customers, now growing a modest but steady 19% and they have gotten pretty efficient, like most other public SaaS and Cloud leaders. Non-GAAP operating margins are now +17%.

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Tom Tunguz

DECEMBER 14, 2023

I had pre-ordered Poor Charlie’s Almanack before Charlie Munger died & read it when it arrived. In the ten speeches that constitute the book, Mr. Munger reveals his frameworks for life. Mr. Munger was known for his worldly wisdom, a collection of mental models that helped him think about the world. Compound interest, confirmation bias, & something he calls the Lollapalooza effect - human psychology that shapes human behavior.

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The Daily Egg

DECEMBER 12, 2023

Making a good first impression on customers is crucial, so your company’s branding needs to be spot-on. Looka helps you do this. The post Looka Review appeared first on The Daily Egg.

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Andreessen Horowitz

DECEMBER 12, 2023

Pranav Rajpurkar, PhD, joins Vijay Pande, founding partner of a16z Bio + Health. In this episode, Pranav and Vijay discuss a future with generalist medical AI. This is the idea of a medical AI that isn’t narrowly tailored to one specific task. As Pranav notes in the episode, the research and development process in medical AI development so far has been siloed by specialty, but generalist medical AI exists outside those siloes.

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaStr

DECEMBER 11, 2023

So there’s a perhaps obvious conversation everyone should be having, but isn’t: “Look, in 2023 we basically hid inside our existing customer base. We pushed through record price increases. We made it harder to cancel. We tried everything we could in upsell. And most importantly, we relied on our 100%+ NRR to stay in the game.” While I don’t love it, I get it in a tough year. 100%+ NRR helps you stay in the game even in tougher times.

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Cloud Pricing Customer Success Metrics 311

Stax

DECEMBER 13, 2023

Did you know that in 2021, merchants ended up paying a whopping $105 billion in credit card processing fees? Even though they’re one of the most popular payment options today, accepting credit cards at your business can turn out to be a significant expense. Fortunately, credit card surcharging is a good way to offset some—if not all—of the cost of accepting credit card payments.

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The Daily Egg

DECEMBER 9, 2023

You try to make a phone or video call, but rather than connecting to the other line, you get a message that. The post Seeing SIP 503 “Service Unavailable”? Here’s What to Do appeared first on The Daily Egg.

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Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Subscribe to the a16z channel on YouTube and follow this show on our podcast feed so you don't miss an episode. In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenge

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Payment Solutions Payment Methods Payment Services Payments 114

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

SaaS

SaaStr

DECEMBER 12, 2023

So quotas are relatively well understood, if sometimes complicated to get right in practice. Keybanc and Sapphire have some great overall metrics here : Overall, the media AE closes $750,000 a year, and that’s actually up from 2022 — mainly due to hiring freezes and contractions. In any event, that’s good median data. Enterprise reps tend to close more ($1m+), and SMB reps less (maybe $500k), with $750k net new bookings per year the median.

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The Moz Blog

DECEMBER 12, 2023

Zach discusses Google’s Search Generative Experience, including a step-by-step template that will allow you to estimate the traffic losses or gains your site may experience.

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The Daily Egg

DECEMBER 10, 2023

Session Initiation Protocol (SIP) registration is a means of identifying and authenticating a specific device for secure use on an internet-based Private. The post SIP Registration Isn’t Mandatory, But It’s Far More Secure appeared first on The Daily Egg.

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Andreessen Horowitz

DECEMBER 13, 2023

Over the past half century, Wall Street was completely revolutionized by computers. Not so long ago, human brokers on the stock exchange floor haggled to buy and sell every stock, writing their agreements on pieces of paper. But in 1971, the NASDAQ, the world’s first electronic stock exchange, was introduced. Electronic trading platforms followed in the 1980s, and the rise of the internet in the 1990s brought online brokerages like E*TRADE.

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As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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SaaStr

DECEMBER 14, 2023

I’ve never once done a traditional “predictions” post on SaaStr, but there has been so much going on this year, I thought FWIW I’d at least share what I’ve been thinking about a lot. And putting my money on. Five perhaps somewhat obvious predictions for 2024: 1. Lower interest rates lead to SaaS multiple reflation, likely during 2H’24 It’s not clear how truly tight the link is between interest rates and SaaS multiples, but the overall correlation is cle

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User Pilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

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The Daily Egg

DECEMBER 11, 2023

Top-notch customer service is a must for call centers, so it’s critical to find the right technology to support this goal. QEval. The post QEval Review appeared first on The Daily Egg.

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