SaaStr

MAY 12, 2019

Fastly isn’t quite as well known as the others in this 5 Interesting Learnings Series — Zoom, Slack, PagerDuty, etc. But it has some very interesting learnings for founders. Especially on how bigger deal sizes can work with free, freemium, self-service, etc. It’s also a great one to learn from, at $200m+ ARR ($45.5m GAAP revenue in Q1 ’19) because it’s in a space filled with strong competitors. 5+ learnings for founders: Developers control a lot of spend today.

Outsourced Development 228

Outsourced Development AWS Retention Enterprise 228

OpenView Labs

MAY 17, 2019

In the world of B2B SaaS where digital marketing takes precedence and automation touches everything we do, in-person events are often an afterthought — but in-person events are a critical component of any successful growth strategy. In fact, the majority of B2B marketers have ranked in-person events as their top-performing demand generation tactic. The consensus is in: it’s time to put the human element back into SaaS marketing.

Scale 62

Scale SaaS B2B Branding 62

Chargebee

MAY 14, 2019

How we zeroed in on Chargebee's true north as a product, through customer calls, subscription workflows, and value propositioning.

Subscription 111

Subscription Payment Features 111

The Daily Egg

MAY 17, 2019

We are all united in a common struggle: designing products, apps, and websites that engage, entice, and delight our customers. So how do you know for sure that you are actually providing what they’re looking for? You research, experiment, and launch A/B tests. A/B testing can be a lightweight, sustainable, and time-saving activity that helps […] The post A Beginner’s Guide to A/B Testing with Crazy Egg appeared first on The Daily Egg.

Engagement 279

Engagement 279

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

Tom Tunguz

MAY 13, 2019

In a recent meeting, a founder asked me what I thought of the fundraising environment. My answer was: it’s become incredibly sophisticated along three dimensions: diversity of product offering, pricing sophistication, and efficiency of investment processes. If you read eBoys or Done Deals or Creative Capital, you’ll get a sense of the early days of the venture industry.

Pricing 213

Pricing Startup Investment Trends 213

Intercom, Inc.

MAY 15, 2019

Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your food and if there is anything else they can get for you. Now, you might not think much about that particular restaurant practice – after all, it’s just a simple customer follow-up question shortly after your food has arrived. However, there are a few lessons in this simple example of customer service that are valuable for anyone who works in customer support.

Customer Support 199

Customer Support Technology Engagement Business 199

The Daily Egg

MAY 14, 2019

As an agency, priority #1 has to be your clients. After all, your job is to solve problems for your clients, answer some pain they have, and lower their anxiety. Any tools you pick to build your digital agency have to first and foremost simplify your clients’ lives.But priority #2 is making money! Because you’re […] The post These 18 Tools Will Supercharge Your Digital Agency Software Stack appeared first on The Daily Egg.

Software 278

Software Strategy Marketing 278

Predictable Revenue

MAY 16, 2019

On this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes Travis Henry, Director of Inside Sales Operations at renowned Bay Area sales consultancy SalesSource. The post How to take advantage of sales automation tools while maintaining a human touch appeared first on Predictable Revenue.

Sales 157

Sales Consulting Revenue B2B 157

SaaStr

MAY 12, 2019

I’m not aware of any huge successes in SaaS that were active side projects while the founders worked at different companies. But there are a bunch that were side projects at the same company: Mailchimp was a side project while the founders ran a web-design agency. There are many start-ups born out of agenies and consultancies. It can be a tough transition, but it’s pretty common.

Startup 189

Startup Consulting SaaS 189

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Payments

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. So I hosted our Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews on the podcast today to get the behind-the-scenes look at how this product came to life.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

InsightSquared

MAY 15, 2019

“What was your first job?”. It’s one of my favorite questions to ask a fellow professional in sales operations. Some of the answers include: Elementary school teacher. SDR. Recruiter. Pharmacy Tech. Insurance sales rep. Cosmetics consultant. Account Manager. Financial analyst. Why the wide range? Sales Operations is Still Developing. Sales operations as a profession is growing, yet it is a comparatively new function in businesses.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

Unbounce

MAY 15, 2019

Hey there , marketer. Let me introduce myself. I’m your target market. I’m actively looking for what you offer. I just Googled your solution, clicked your ad, and I’m on your landing page. Right now, I’m somewhere between interested in and desperate for what you’re selling. I’m ready to say “yes” to a call to action, but… I’m not going to say yes to yours.

Advertising 112

Advertising Technical Review Branding Marketing 112

SaaStr

MAY 15, 2019

Meet SaaStr’s Most Respected Leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019. Curious how we came up with this list? We found our most popular speakers by speaker views and likes, session bookmarks and ratings weighing categories more heavily for overall rating than initial interest. Using magic (standard deviation) we came up with the best of the best of our sessions as voted by you, our SaaStr community.

Sales Recruiting 171

Sales Recruiting Software Review Technical Review PayPal 171

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Neil Patel

MAY 14, 2019

When you think about SEO and what’s changed over the last 5 years, what comes to your mind? Chances are, it’s something related to how it’s harder to get rankings on Google. But why has it gotten harder to get more organic traffic? Well, if you ask most SEOs, they’ll say it’s because Google has created a much more complex algorithm. They look at factors like page speed, brand queries, and hundreds of other factors that it may have not been placing much emphasis on in the past.

Social Media 112

Social Media Engineering Trends Advertising 112

Andreessen Horowitz

MAY 16, 2019

Our work is changing — what we do, and how we do it. How are automation and digitization changing decision-making. and what kind of new tools does that mean we will need?

AI 111

AI 111

Groove HQ

MAY 13, 2019

The bots are coming. Yes, they’re coming from the customer service department as well. Does that mean we’re going to lose all human agents who support customers? No. But with bots becoming more intelligent and better able to respond to customer requests, it is certain that big companies will have to resort to them in […]. The post Automation: The Secret to Personalized Customer Service appeared first on Groove Blog.

Customer Support 110

Customer Support 110

SaaStr

MAY 13, 2019

12 months ago, SaaStr.com underwent its second big redesign in its history: The goals weren’t quite agreed at the time — we didn’t have true alignment here, a missed opportunity — but the overall goal was to promote “other” products more , from SaaStrPro.com (our product to train your team for you — check it out !

Scale 166

Scale Scaling Engagement Subscription 166

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Payments

Nimble - Sales

MAY 13, 2019

It doesn’t matter what type of business you’re running; boosting your revenue likely holds a permanent position right at the top of your list of priorities. According to one recent study conducted by Aberdeen, marketers who use video tend to see revenue growth at rates of about 49% higher than those who are still relying […]. The post 5 Ways Online Video Content Can Boost Your Revenue appeared first on Nimble Blog.

Revenue 107

Revenue Marketing Business 107

Totango

MAY 14, 2019

Customer success initiatives are critical in ensuring your product gives customers the positive outcomes they’re looking for. But how can you tell if your customer success team’s hard work is paying off? One way is to use key performance indicators (KPIs) to make an abstract concept, like customer success, quantifiable. There are many different KPIs, and each evaluates progress toward goal completion from a different angle.

Customer Success 93

Customer Success Customer Lifetime Value Social Media Metrics 93

Sales Hacker

MAY 16, 2019

In 2009, I was desperate… I had just spent six miserable months trying to become a financial advisor after my dream career of being a spy for the DoD didn’t pan out. I was a year past my last semester of college, newlywed, on crutches from major knee surgery, and we were expecting our first child. Desperate for an income, but also desperate for a career I loved, I scoured job boards and my very limited Linkedin network for leads.

Sales Hiring 93

Sales Hiring Sales Recruiting Sales Interviewing 93

SaaStr

MAY 13, 2019

Bags packed, tickets booked – what’s next? Here is your guide to everything you should know before you get to Paris next month! We have a few tips for making sure you take advantage of everything you can see and do at SaaStr Europa. Take a look! 1.Register for your sessions. Session registration is open! Having trouble figuring out how to reserve your seat?

B2B 160

B2B Innovation Startup SaaS 160

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SaaS

InsightSquared

MAY 16, 2019

We’re excited to announce that Outreach , the #1 Sales Engagement Platform, is sponsoring Ramp 2019, the revenue ops event of the year! It really is a perfect match—Ramp is all about equipping revenue operations professionals with the foresight, skills, and connections required to become the strategic partner of today’s go-to-market teams demand. And Outreach’s mission of providing modern revenue leaders at high-growth companies with the insights and workflows they need to create predictable rev

B2B 89

B2B Revenue Innovation Trends 89

Nimble - Sales

MAY 14, 2019

In this webinar, Nimble CEO Jon Ferrara discusses concepts from Mark Schaefer’s latest book, Marketing Rebellion: The Most Human Company Wins. Mark is a globally recognized blogger, author, speaker, and educator with one of the top marketing blogs in the world. He is the Executive Director of Schaefer Marketing Solutions, specializing in marketing strategy and […].

Education 89

Education Strategy Marketing Business 89

The SaaS CFO

MAY 14, 2019

The Net Promoter Score, or NPS(®), is a customer satisfaction benchmark that rates the likely hood of your customer recommending your product or service to someone else. Your customer rates you on an NPS scale that begins at 0 (unlikely) and ends at 10 (likely). The scores are then transformed into a -100 to +100 […]. The post What is the Net Promoter Score?

Benchmarks 87

Benchmarks Scaling SaaS 87

SaaStr

MAY 12, 2019

The data in everything in venture is … mixed. Yes, the crazy outperformers in venture are smaller funds, from Lowercase Capital to Benchmark, etc. But the goal overall is to significantly outperform the market (+50% higher) to account for risk, while rewarding those who can afford highly illiquid investments (universities, pensions, etc). Very large funds will struggle to produce the insane 8x-10x+ returns of a super successful tiny find with a decacorn or two in it.

Benchmarks 157

Benchmarks Investment Data Marketing 157

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

Andreessen Horowitz

MAY 17, 2019

a16z General Partner Andrew Chen talks with repeat entrepreneur, cofounder and CEO Justin Kan. Justin is a repeat entrepreneur who co-founded Kiko Software (a Web 2.0 calendar that pre-dated Google Calendar by 4 years), Justin.tv (a lifecasting platform), Twitch.

Software 87

Software 87

FastSpring

MAY 14, 2019

It wasn’t long ago that buying a new piece of software involved a trip to your local brick and mortar software retailer. You’d park your car, mosey on into the store, and then go through the process of scouring the shelves for the pristine cardboard box that housed a physical copy of your application. And that was it. The application you got out of the box was the final product.

Payment Features 68

Payment Features Payment Methods Subscription Payment Services 68

IT World

MAY 15, 2019

Kubernetes has become the project to turn to if you need container orchestration at scale. The open source container orchestration system out of Google is well-regarded, well-supported, and evolving fast. Kubernetes is also sprawling, complex, and difficult to set up and configure. Not only that, but much of the heavy lifting is left to the end user.

K8S orchestration (Kubernetes) 75

K8S orchestration (Kubernetes) Scale Technology Enterprise 75