SaaStr

MAY 21, 2024

So G2 put out a survey and report on customer success recently that was an eye-opener: 67% of CS execs report having a sales quota 53% of CS execs now view their job as primarily a sales role Now some of this may be semantics. Business software companies have had “account managers” responsible for upsell since the earliest days. As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT.

Customer Success 255

Customer Success Sales Trends Retention 255

Predictable Revenue

MAY 21, 2024

Collin and Fred shared how an unusual path involving his battle with Lyme disease made him a better sales leader. The post The Power of Authenticity in Sales with Fred Diamond appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

SaaStr

MAY 21, 2024

Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going? The biggest two mistakes I made, I made twice, maybe thrice. They were: One, starting with too incomplete a management team. In my first start-up, while the core 3 co-founders were great, we needed an operational COO to really get to market with our customers. I closed arguably the best COO in the U.S. for the job — or so I thought.

Startup 244

Startup Management Marketing Leadership 244

Andreessen Horowitz

MAY 21, 2024

We believe the most successful American Dynamism companies share a few common characteristics: They’re able to anticipate technological turning points and breakthroughs. They identify, recruit, and empower the world’s best engineers by giving them insanely hard, cross-disciplinary problems to own. They continuously push the limits of what’s possible with technology, and innovate quickly through both success and failure.

Technical Review 107

Technical Review Engineering Venture Capital Software Review 107

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From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

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SaaStr

MAY 21, 2024

How do you build a culture of openness and collaboration as your company scales? Founder and CEO of Guru, Rick Nucci, and previously founder of Boomi, on track to IPO soon at $200m+ ARR, shares how to run all-hands meetings the right way. Guru is about a decade old and provides AI-driven search for companies where employees can ask questions and find knowledge to do their job.

AI Search 236

AI Search AI Strategy Scaling 236

The Moz Blog

MAY 21, 2024

What good is winning the algorithm if you’ve lost the human? What would happen if you were OK with sacrificing a high ranking to get more people to thank you for how much you educated them? In this article, discover Wil’s two new approaches to SEO and content using social media.

Social Media 96

Social Media Education 96

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in! TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 105

User Experience AI Scale Customer Support 105

Andreessen Horowitz

MAY 21, 2024

Vineeta Agarwala, MD, PhD, joins Luke Timmerman’s The Long Run podcast on stage at the Life Science Innovation Northwest Conference. They discuss everything from AI for drug discovery to Vineeta’s ongoing clinical work as a physician and how that influences her perspective.

AI 77

AI Innovation Healthcare 77

Groove HQ

MAY 21, 2024

The barrier to entry is lowering for many industries, and competition is growing on every corner. Amid so much noise, it’s becoming harder to perform customer acquisition efficiently. Fortunately, you’re not limited to just one marketing channel. There are many options for expanding your business, even if budget or time is short (or both!).

Acquisition 70

Acquisition Strategy Marketing Business 70

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Revenue

Sales Hacker

MAY 21, 2024

If you’re not evolving your go-to-market strategy with the latest in content marketing, you risk being left behind. Whether you’re fine-tuning your current approach or overhauling your strategy, understanding the future of content marketing is essential – where we are now and where are we going. Join industry leaders Udi Ledergor, Jon Miller, and Pete Lorenco to stay up to date on the landscape of content marketing and how we’re evolving.

Content Marketing 65

Content Marketing Marketing Forecasting Trends 65

Nimble - Sales

MAY 21, 2024

Running a small business demands perpetual optimization for efficiency and effectiveness. Yet, suppose your company relies on manual outbound calls. In that case, you might hesitate to adopt a power dialing solution, fearing it could dilute the vital human touch essential for forging genuine business relationships. Technology has come a long way. There’s software on […] The post Top 5 Auto Dialer Software for Small Business appeared first on Nimble Blog.

Software 59

Software Business Technology 59

Inturact

MAY 21, 2024

If you’re like most SaaS companies we interact with, you wish you had a crystal ball that could show you exactly what your customers want and how to keep them coming back for more. What if we told you that SaaS data science can provide that crystal ball for you?

Data 59

Data SaaS Business Marketing 59

Scytale

MAY 21, 2024

You walk into the office and all everyone can talk about is AI. As AI continues to grow and transform industries, keeping company and personal data secure has never been more important. And that’s where ISO 42001 comes in. This international standard provides a comprehensive framework for tackling the unique challenges of AI data security. This quick read will get you up to speed on ISO 42001 – what it is, who’s responsible for what, and why it matters.

compliance 59

compliance Government AI Cybersecurity 59

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

Generative AI

Buffer Resources

MAY 21, 2024

We’re always adding new features and updates to Buffer. This year, we've introduced several new additions, and we're excited to give you a sneak peek at what's coming next. Here's everything you need to know about our latest updates and what to look forward to. Already released in 2024 Notification Publishing for Instagram Buffer can either auto-post on your behalf or you can choose to get notifications to finish the post yourself.

Social Media 55

Social Media Branding Engagement Strategy 55

Zuora

MAY 21, 2024

Data professionals face a crucial challenge in today’s fast-paced modern businesses, where data is key to making informed decisions: accessing and integrating data from various platforms quickly and accurately. As a data analyst, engineer, or business intelligence specialist, you’ve likely experienced the struggle of juggling multiple data sources and dealing with slow or manual integration […] The post Streamline Data Integration with Zuora for Better Insights appeared first on Zuor

Payments 52

Payments Data Engineering Business 52

Chargebee

MAY 21, 2024

Chargebee is leading the charge in revolutionizing subscription management, arming you with a powerful suite tailored to create a seamless subscriber experience. With Chargebee Retention, we’re not just reactive; we’re proactive. By ramping up subscriber engagement, automating financial processes, and boosting revenue retention, we empower you to tackle churn head-on.

Retention 52

Retention Subscription Payment Features Data 52

Zuora

MAY 21, 2024

Revenue Operations leaders have been tracking KPIs (Key Performance Indicators) like “ARR”, “MRR”, and “Churn Rate” since the early aughts when SaaS models first started gaining steam amongst software companies. These metrics were a great starting point for plotting year over year trends, but how much can they really tell you? They can’t answer deeper […] The post Beyond KPIs: Benchmarks that Empower Modern Businesses appeared first on Zuora.

Benchmarks 52

Benchmarks Business Churn Trends 52

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.

Development

User Pilot

MAY 21, 2024

What is churn ? Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty.

Churn 52

Churn Retention Software Review Metrics 52

Zuora

MAY 21, 2024

Data professionals face a crucial challenge in today’s fast-paced modern businesses, where data is key to making informed decisions: accessing and integrating data from various platforms quickly and accurately. As a data analyst, engineer, or business intelligence specialist, you’ve likely experienced the struggle of juggling multiple data sources and dealing with slow or manual integration […] The post Streamline Data Integration with Zuora for Better Insights appeared first on Zuor

Payments 52

Payments Data Engineering Business 52

Chart Mogul

MAY 21, 2024

Set up automations in your account to make repetitive tasks easier, cut down on mistakes and help your team work faster. Automations are helpful workflows that kick into gear based on specific conditions you set. They’re perfect for saving time by handling repetitive tasks and speeding up everyday processes. Plus, they cut down on mistakes made by human error and keep your ChartMogul account constantly up-to-date.

Headcount 52

Headcount SMB Sales Team Automation Subscription 52

Zuora

MAY 21, 2024

Customer retention is more than just a metric; it’s a strategic imperative for businesses seeking sustainable and recurring growth. While reactive customer support – fixing problems as they arise – remains essential, a paradigm shift is underway. Forward-thinking businesses are realizing that the key to keeping customers happy and loyal lies in understanding and paying […] The post Proactive support: The secret weapon to beat customer churn appeared first on Zuora.

Churn 52

Churn Customer Support Retention Metrics 52

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

Chart Mogul

MAY 21, 2024

We’ve released three new integrations that enhance your ability to segment your customer base and provide visibility over lead and trial data. We’re excited to announce three new integrations with HubSpot, Segment and Intercom which automatically import customer and lead data into ChartMogul. Now, segmenting your data is more powerful, and getting started with ChartMogul CRM is even easier.

Data Analysis 52

Data Analysis Subscription Payment Features Trends 52

User Pilot

MAY 21, 2024

Focusing on conversion optimization is key to maximizing the potential for drawing in customers by adopting a user-centric approach. This guide cuts through the fluff, giving you actionable insights to convert your web traffic into paying customers seamlessly. Expect to learn specific strategies that enhance user experience and grow your bottom line.

Scale 52

Scale Strategy User Experience Acquisition 52

How To Buy Saas

MAY 21, 2024

Congratulations! You are a business owner. You have done all the hard work and set up your entire business from ideation to realization. It is essential that we, as business owners, remain willing to enter into the digital world to reach a wider audience. Alas, running an online business also means that you are welcoming a host of online threats! Ensuring the safety and security of your online operations is critical to protecting your business from any potential losses.

Technical Review 40

Technical Review Business Technology Enterprise 40

User Pilot

MAY 21, 2024

A heatmap is a vibrant data visualization tool that showcases variations in values through a spectrum of colors, making it easier to visualize data and interpret complex datasets by highlighting areas of intensity or interest – like spotting user engagement zones on a website. As you dive into this article, discover “what is a heatmap”, how heatmaps work, their applications, and why they’ve become indispensable in data analysis and website optimization.

Data 52

Data Data Analysis User Experience Artificial Intelligence 52

Speaker: John Mansour

If you're looking to advance your career in product management, there are more options than just climbing the management ladder. Join our upcoming webinar to learn about highly rewarding career paths that don't involve management responsibilities. We'll cover both career tracks and provide tips on how to position yourself for success in the one that's right for you.

Management

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

User Pilot

MAY 21, 2024

At its core, what is UX design ? It’s about creating products that feel intuitive and enjoyable for the user. This practice combines function, usability , and aesthetics to ensure that every interaction a user has with a product is seamless and satisfying. As we explore UX design , we’ll examine its essential role in creating products and how it differs from UI design.

User Experience 52

User Experience Trends Technology Development 52

Kellblog

MAY 21, 2024

For no apparent underlying reason, a lot of the companies I have worked at over the years have been quite successful in Japan. Thus, while I don’t write about it much, I have a fair bit of experience working with Japanese subsidiaries and/or distributors in the enterprise software market. On a recent trip to Tokyo, I met with an old friend who’s lived in Japan for well over a decade and who is now the GM of Japan at a large enterprise software company.

Enterprise 75

Enterprise Software Management Investment 75