SaaStr

APRIL 11, 2024

Dear SaaStr: Is it OK to Reschedule a Job Interview with a Founder? It’s generally fine to reschedule an interview set up with a recruiting manager or similar. They’ll figure it out. That’s their job. But — be careful rescheduling a job interview with a founder CEO — especially at the last minute. If it’s a great reason, so be it. If it’s a mediocre reason — they’ll probably move on from you, one way or another.

Interviewing 224

Interviewing Management 224

Clouded Judgement

APRIL 11, 2024

Q4 earnings season for cloud businesses is now behind us. The 62 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between Jan 24th – March 27th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 177

Cloud Software Azure AWS 177

SaaStr

APRIL 11, 2024

So it may surprise some of you to learn that it’s not >that< hard to raise venture capital after a rough patch. In fact, it’s pretty common. VCs know the vast majority of startups have a tougher time or two. But … but … VCs need some proof you are back to growth. They need at least 3 months of continuous, strong growth.

Venture Capital 252

Venture Capital Startup Marketing 252

Buffer Resources

APRIL 11, 2024

Think nonprofits and Silicon Valley startups have nothing in common? Think again. I started my career working in a nonprofit setting, and now I’m a fractional marketing director for nonprofits. From higher education to arts and literacy organizations, I’ve seen it all.  As a tech writer and editor, I’ve also steeped in the “rocket fuel” of the startup world.

Technical Review 107

Technical Review Startup Social Media Marketing 107

Advertisement

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Here’s where a Payment Management System (PMS) can swoop in as your financial hero to understand your business better.

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

Inturact

APRIL 11, 2024

There's a common misconception that user onboarding tools like Userpilot will alone help you reduce churn and improve retention by allowing you to implement user onboarding. People often miss that these tools help 'implement' user onboarding, not 'create' it.

Onboarding 74

Onboarding Churn Retention 74

Nimble - Sales

APRIL 11, 2024

It’s not just about altering logos or slogans; it’s about reshaping the very essence of a company’s identity to resonate with evolving market demands and stakeholder expectations. Just as in the realm of personal development, businesses too must adapt, grow, and sometimes, reinvent themselves to stay relevant and competitive. Letting go of outdated perceptions and […] The post Strategies to Successfully Rebrand Yourself appeared first on Nimble Blog.

Strategy 73

Strategy Development Marketing Business 73

Chargebee

APRIL 11, 2024

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ to 2023 being the ‘Year of Efficiency’ as termed by Zuckerberg, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. Many companies, including tech giants like Alphabet and Amazon, agreed that 2023 was the Year of Efficiency (or the Year of Resilience, as some called it) and optimized processes to do more with less.

Innovation 76

Innovation Revenue Business 76

BetterCloud

APRIL 11, 2024

Happy National Pets Day! Navigating the complexities of multiple software subscriptions can often feel like herding cats. We thought we could simplify the process (and share some cute furry faces to brighten your day) by introducing you to our adorable team of BetterCloud pets! These lovable sidekicks sit at our feet daily and have picked up a thing or two to share with you.

Management 52

Management Software Review SaaS Subscription 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Chargebee

APRIL 11, 2024

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. But we’re in 2024, and things are different now. Our conversations with business leaders across the globe tell us a story of growth ambitions this year.

Innovation 52

Innovation Revenue Business 52

Andreessen Horowitz

APRIL 11, 2024

The electric grid, a vast and complex system of wires and power plants, is essential to our economy and underpins our industrial strength. Currently, we face a critical challenge: our electricity demands — expected to nearly double by 2040 due to factors like AI compute, reshoring , and “electrification” — are soaring, but our grid infrastructure and operations struggle to keep pace.

Outsourced Development 142

Outsourced Development Technical Review Systems Review Scale 142

Chargebee

APRIL 11, 2024

Many companies grew until 2021, mainly focusing on new customer acquisitions. Money was free-flowing; valuations were sometimes 10x multiples of current revenue and acquisition costs that were 2x the customer lifetime value did not raise questions. We call this the ‘Growth at all costs’ period, when many leaders launched new products, hired more employees, and liberally purchased every software the team wanted—anything and everything to fund the acquisition pipeline.

Customer Lifetime Value 52

Customer Lifetime Value Acquisition Software Revenue 52

ChurnZero

APRIL 11, 2024

Every customer success leader I know is being asked to do more with less. I could go on and on about the macroeconomic factors, the cycle of overhiring and layoffs, and the “new normal” for spending justification that’s causing this, but I won’t. Instead, I’ll just focus on that reality. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have.

Customer Success 52

Customer Success SMB Communication B2B 52

Advertisement

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

User Pilot

APRIL 11, 2024

If you’re not tracking customer satisfaction metrics, you’re probably losing customers every day, and you don’t even realize it. But customer satisfaction is a huge domain, with myriads of product engagement touch points to track – where do you even begin? So let’s dive in and take a closer look at what metrics measure customer satisfaction and how to measure them.

Metrics 52

Metrics Customer Lifetime Value Software Review Retention 52