Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. At Square, I manage a product called Square Invoices. Iterate on process the same way you iterate on product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Set expectations from the start.

Underperforming Technical Team 80

Underperforming Technical Team Customer Success Outsourced Development Sales 80

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Payments also allow the company to enforce policies that build trust in the marketplace.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 244

Sales Recruiting Sales Hiring Scale VP of Engineering 244

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. Today’s enterprises, by definition, are complex. Enterprise SaaS, by definition, is also complex.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). Churn occurs when an existing subscription is canceled, downgraded, paused, or becomes delinquent. You may be thinking, “How bad can it be?” Think about that. Let’s be real.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line. Set expectations from the start.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Outsourced Development Sales 52

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS is the subscription business. Building a great sales team: How Intercom fosters and maintains its sales culture. And I got it.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaSOptics

JULY 7, 2021

Most in the software world have heard of ‘technical debt’ (thorough exploration here by Martin Fowler) but a short definition from Wikipedia is: the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer. . But our developer has a deadline tomorrow.

Technical Review 69

Technical Review Software Review Development Team Review Underperforming Technical Team 69

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Does one have to move to enterprise? Does one have to expand the product line to retain customers?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Unbounce

JANUARY 28, 2020

They make retail-ready, custom corrugated mailer boxes, shipping boxes, and folding cartons for subscriptions, ecommerce, and gifts that can be as simple or fancy as your heart desires. When they do, they undermine your campaign thanks to inconsistent branding, rushed copy, or poor-quality images. One launch comes to mind.

Branding 143

Branding Underperforming Technical Team Education Subscription 143

Casey Accidental

NOVEMBER 13, 2019

Many of the terms we use to define businesses today are features of the business rather than an encompassing definition, like the words SAAS or platform, which makes them not very useful. Note: I am blatantly stealing Brandon Chu’s platform definitions for this. The Weak Transition to Marketplace Arguments.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. My background is as a software developer, and I’ve been doing that for just over 20 years. Joel Friedlaender: Sure. Joel: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team compliance 211

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. But before universities would do business with them, they needed assurance on their security posture. SOC 2 101.

Scale 211

Scale Software Review compliance Technical Review 211

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 105

Payment Solutions Payment Methods Payment Services Payments 105

SaaStr

JUNE 4, 2019

When I left it was six and a half thousand, so that was definitely a fun ride. Definitely recommends their software if you’re in the market for hiring in a better way and helped them from series A through C. You definitely don’t want jargon in your messaging. From there I went to OpenTable. Where do we want to go to?

Sales Recruiting 168

Sales Recruiting Scale Underperforming Technical Team Pricing 168

Sales Hacker

OCTOBER 16, 2019

I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. It takes both of these teams, working together, to design and consistently execute a handoff that sets customers up for long-term success. This is especially true in a subscription-based product, where it’s common not to make any profit until renewal.

Underperforming Technical Team 50

Underperforming Technical Team Sales Outsourced Development Onboarding 50

Neil Patel

FEBRUARY 26, 2021

The whole thing is pretty simple and only involves choosing a subscription plan, registering your domain name, and finalizing the deal. You can use Domain Wheel , a free website name generator, to develop more ideas if you’re looking for some inspiration. price tag only if you choose the three-year subscription plan.

Marketplace as a Service 129

Marketplace as a Service Underperforming Technical Team Subscription Payment Features 129

ProfitWell

JANUARY 6, 2020

If you don’t have product-market fit, you could be advertising to the wrong buyer personas and attracting the wrong buyers, leading to higher churn and poor retention. A high churn rate might be indicative of poor product-market fit. He said by 2017, the team had reached 14 people. Average subscription length. Churn rate.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Given the importance of net new sales to your company’s longevity and value, your Sales team should be empowered to wholeheartedly focus on acquisition. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Payments also allow the company to enforce policies that build trust in the marketplace.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Chart Mogul

APRIL 24, 2019

Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. GetResponse provides an all-in-one online marketing platform for teams that need to build landing pages, send emails, run webinars, and more. A bit of background. Enter mobile.

Mobile 53

Mobile Growth Hacking Technical Review Underperforming Technical Team 53

Totango

NOVEMBER 14, 2019

A good first impression is integral to establishing trust in your team and confidence in your product’s ability to deliver value. . Today’s digital marketplace, with its flexible subscription models and highly customizable solutions, has empowered customers to shop around until they find a service that meets their unique requirements. .

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64