SaaStr

DECEMBER 18, 2023

Security is all about where data is coming from and how you’re training your models. Talent Customer Service App modernization Talent None of us can build a successful company without thinking about talent. Can you train an AI bot to be empathetic? But acquiring the right talent is a difficult task.

AI 229

AI Technology Scale Startup 229

SaaStr

NOVEMBER 6, 2022

Which can and indeed usually should include onboarding, training, follow-up, and often, a full-time admin of your product on the customer side. In fact, my uber-learning is one of the Top 10 reasons customer success is so important is to make sure this business process change is implemented. You better have training.

Business 260

Business B2C SMB Customer Success 260

SaaStr

JUNE 7, 2023

But sometimes, the road less traveled is the path to success. In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. Customer Impact : A much better PMF for SMB & Mid-Market customers. “You

Scale 192

Scale Scaling SMB Marketing 192

SaaStr

APRIL 18, 2021

You close a customer for $120 in annualized revenue, you only get to recognize $10 of that a month. Think of trying to get a train out of a station with a very small engine. That train ain’t gonna be stopped by no one. That train ain’t gonna be stopped by no one. Success builds on success in SaaS.

SaaS 313

SaaS Travel Churn Revenue 313

SaaStr

APRIL 9, 2024

Disruption and responsibility must coexist for us to be successful moving forward. What Makes Up AI Success Today? You also need data for success. Data is fundamental to differentiating yourself, and being able to incorporate that into your own AI models will be essential to your own success.

AI 215

AI Outsourcing Services Outsourced Development Government 215

SaaStr

APRIL 10, 2023

Zendesk came of age as a company alongside some of the highly successful tech companies to date, like Uber and Airbnb, who are both Zendesk partners. However, as time passed, Zendesk began thinking critically about its customer segments. How is it that you want to sell to startups differently than the rest of your customer base?”

Startup 197

Startup Scale SMB Venture Capital 197

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. Adopting this technology ensures that businesses stay competitive and remain attuned to the evolving demands of their customers.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Blulogix

APRIL 11, 2024

These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services. However, managing these relationships demands careful planning, transparency, and mutual benefit to ensure long-term success. Clear objectives will guide your strategy and help you select the right partners.

B2B 95

B2B Subscription Payment Features Scale 95

User Pilot

FEBRUARY 13, 2024

ProductPlan and Chameleon’s training empowers product leaders to prioritize features and develop a more strategic product roadmap. Akeneo's webinar highlights how optimizing Product Experience (PX) can significantly enhance profitability, efficiency, and customer loyalty. Watch how to use microsurveys in your SaaS.

Sales Hiring 102

Sales Hiring Generative AI AI Leadership 102

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. In fact, customer education helps scale Customer Success , as the company scales business. .

Education 98

Education Customer Success Underperforming Technical Team Scale 98

How To Buy Saas

MARCH 25, 2024

Sales enablement ensures that sales representatives have up-to-date product knowledge, messaging strategies, and a deep understanding of customer needs, fostering improved sales interactions. This strategic facet of business is not merely about sales training. Training is another cornerstone of sales enablement.

Sales Enablement 52

Sales Enablement Sales Technology Strategy 52

Buffer Resources

APRIL 25, 2024

  Meet your audience at the right moment Just like many other marketing channels, so much of the success we had with Perennial Pastures’ direct mail campaign came from hitting people at the right point in their customer journey.  But we’ve found the most success in using it for retargeting or retention.

Branding 81

Branding Social Media Advertising Acquisition 81

Andreessen Horowitz

MARCH 26, 2024

Tyler (who was the fastest promotion to engineering director at his previous firm) scaled the systems data pipelines so that training and inference could work at scalable economics for the average business. As one customer put it, “We are salivating at the opportunities for what this means for our business.”

Investment 125

Investment Healthcare AI Business Model 125

User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 88

Customer Success Sales Hiring Scale SaaS 88

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 97

Education SaaS Onboarding Customer Success 97

Sales Hacker

DECEMBER 15, 2023

The train is in the station. So while I say train… it’s not a one-off, it has many trips. Their playbook is not only focused on driving integration adoption among mutual partner customers, but also on building partner-sourced pipeline by targeting prospects who are customers of partners. The tracks are laid. All aboard!

Marketing 90

Marketing B2B Branding AI 90

ChurnZero

JUNE 7, 2022

Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics.

Customer Success 98

Customer Success Scale Leadership Education 98

Sales Hacker

OCTOBER 10, 2022

It’s not the first time you’ll hear this, and it’s not the last: training new sales reps is crucial. But the most vital thing to remember is that training isn’t just for onboarding. Ongoing training and continuous development are crucial to a rep’s and an organization’s success. Training isn’t just for onboarding.

Sales 93

Sales Sales Enablement Onboarding Retention 93

yoursales

JUNE 1, 2023

Capturing Client & Prospect Communication: Unveiling the Powerful Key to Sales Success In today’s hyper-competitive business landscape, where customer-centricity reigns supreme, the ability of capturing client & prospect communication has become a critical component for sales success.

Communication 80

Communication Underperforming Technical Team Sales compliance 80

Andreessen Horowitz

APRIL 5, 2024

These scenarios leverage GenAI’s ability to evaluate inputs at scale, especially in environments with ample high-quality and standardized data available on which to train. We might see a collection of companies building point solutions for specific industries or use cases, where they can come in and fine-tune models for customers.

Generative AI 96

Generative AI AI Enterprise Artificial Intelligence 96

Totango

FEBRUARY 1, 2022

Qlik’s Vice President of Customer Success Operations and Chief of Staff Chris Wood and his team were on the hunt for a customer success tool that could help them do three things: Streamline processes. Scale customers quickly and efficiently. They played a crucial role in the training and enablement of end users.

Customer Success 96

Customer Success Scale Leadership Metrics 96

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 59

B2B Subscription Payment Features Customer Success 59

ChurnZero

JANUARY 3, 2023

This is a guest article by Ali Cudby , co-founder and CEO, CXology , an e-learning platform and community that provides training, resources and peer-to-peer conversations. Customer Success is not a cost center. The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue.

Revenue 98

Revenue Sales Churn Customer Success 98

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Invest in Your Customer Success Team.

Churn 95

Churn Strategy Technical Review Benchmarks 95

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ It means one train can hide another. One train can hide another.”. 3/ Drive customers to value during onboarding, at scale.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 79

Customer Success Retention Software Review Customer Lifetime Value 79

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Customer satisfaction and feedback surveys.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 96

Customer Success Strategy Customer Lifetime Value SaaS 96

ChurnZero

JUNE 21, 2022

You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight. The definition of Customer Success enablement.

Customer Success 94

Customer Success Technical Review Education Onboarding 94

Scytale

FEBRUARY 6, 2024

But the importance of data security and compliance is old news, and customers no longer prefer companies with robust security standards – they demand it. Ultimately, it proves that you have successfully implemented the requirements to safeguard customer data with adequate internal controls. It’s as simple as that.

compliance 111

compliance Technical Advisors Data SaaS 111

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Kellblog

FEBRUARY 6, 2023

The training and certification process. If you want to outsource all of your associated services, then who is going to build curriculum, train, and certify your services partners? It’s hard to train people on best practices you don’t know and have never developed. Customer success as a driver of renewal.

Outsourcing Services 107

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 107

ChurnZero

MAY 3, 2022

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

Sixteen Ventures

MARCH 3, 2023

Customer Success is always under pressure to optimize (and reduce the expense of) everything. Many people see ChatGPT as a way to streamline Customer Success processes like preparing for customer meetings or literally creating those processes upon which their organizations run.

ChatGPT 60

ChatGPT Customer Success Onboarding AI Search 60

Andreessen Horowitz

MARCH 1, 2024

Our model is trained on 70 years worth of tax data and insights, and helps answer users’ questions as they file their taxes, so they can maximize their refunds and minimize their tax liability. Beyond tax, we are also working on ways AI can augment key corporate functions like customer support and marketing. This is people’s money!

Generative AI 93

Generative AI AI Leadership Innovation 93

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98