Tom Tunguz

MARCH 8, 2020

To make a partnership successful, your startup will need to teach another sales team to sell your product. That means understanding your ideal customer profile, developing enablement materials to close those customers, and training new account executives to succeed in that effort consistently. Who do they consult?

Scale 332

Scale AWS Consulting Sales Enablement 332

SaaStr

MAY 8, 2022

Dave Kellogg, Principal @ Dave Kellogg Consulting. Nicole Wojno Smith, Customer Advisory Board @ Tackle.io. Lindsey Serafin VP of Customer Success @ Snyk. Caitlin Sullivan, Director of Customer Success @ Vanta. Natasha Evans, Director of Customer Success, EMEA @ Salesloft. See you there!

Technical Cofounder 206

Technical Cofounder Fractional VPE CTO Engineering 206

Infinicept

FEBRUARY 19, 2024

DENVER, February 19, 2024 — Infinicept, a leading provider of embedded payments, and Parachute Advisory, a consulting firm specializing in payments solutions, today announced a partnership designed to amplify success for software companies adding embedded payments through Infinicept’s Launchpay service.

Payments 59

Payments Embedded Payments Payment Solutions Payment Services 59

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

Subscription Flow

JANUARY 24, 2024

Many companies offer consulting services because businesses need expert opinions and suggestions on various matters. However, what is the business model for offering consulting services? Consulting services are offered very strategically. Also, you need to understand the difference between consultancy and support services.

Payment Features 52

Payment Features Payment Solutions Consulting Payments 52

Kellblog

JUNE 27, 2020

And, depending on the initial contract duration, high customer churn [1]. Or perhaps they feel that customers “just won’t pay” that much for implementation services. Customers are left high-and-dry with failed or partial implementations that, if left unfinished, will likely lead to churn.

Consulting 144

Consulting Sales Recruiting Sales Hiring Startup 144

Sales Hacker

MARCH 19, 2024

She started her career as a management consultant for PricewaterhouseCoopers. Discussed in this Episode: Marketing plays a crucial role in preparing a company for a successful exit by building awareness, generating pipeline, and creating a compelling narrative. 08:19) Operational excellence: the key to startup success. (13:38)

SaaS 83

SaaS Banking Acquisition Consulting 83

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Customer Success 89

Customer Success Retention Revenue Sales 89

Buffer Resources

FEBRUARY 28, 2024

Factors to consider before setting your price  There are a few things that clients and customers might be looking at that influence how they react to your pricing. If something is hard to get, whether because it’s very expensive, like a $3000 consultation, or a one-off item like a custom hand-knit sweater, you can charge more.

Pricing 94

Pricing Social Media Consulting Branding 94

Neil Patel

OCTOBER 26, 2020

An ecommerce consultant can provide you with the step-by-step support you need to achieve these amazing results. 3 Ways an Ecommerce Consultant Can Help Grow Your Business. Online customers are pessimistic and highly skeptical. How’s a consultant supposed to help you survive that? Precise customer targeting.

Consulting 133

Consulting Metrics Churn Startup 133

User Pilot

JUNE 20, 2023

TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. Better Onboarding by Krystal Higginso offers concise yet impactful advice for successful onboarding. Rating: It has a rating of 4.54

Onboarding 96

Onboarding VP of Engineering SaaS Consulting 96

Neil Patel

SEPTEMBER 25, 2020

Hiring a social media marketing consultant could be a game-changer for your business. You could use the help of an expert if: You’re struggling to acquire or retain customers You aren’t getting the ROI you’d like from social media Your social media strategy is all over the place You or your team don’t have much social media experience.

Social Media 141

Social Media Consulting Development Team Review Marketing 141

SmartKarrot

MAY 18, 2020

It seems more like a million-dollar question when someone comes up to me and asks what are the best qualities that a Customer Success Consultant possesses. Now, let’s talk about 5 such customer success consultant qualities that are of high pertinence to the role: 1. And what do I revert with?

Consulting 10

Consulting Customer Success Communication B2B 10

Buffer Resources

APRIL 22, 2024

Common examples include life coaches, writers, visual creators, and consultants. But after achieving initial success, they bump into the same problem: They must moonlight as marketers to scale up. It’s an ideal platform to share thought leadership, behind-the-scenes footage, and advice for your audience of potential customers.

Social Media 93

Social Media Scale Growth Hacking Headcount 93

Stax

APRIL 18, 2024

How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods. Customer Support In-house support teams maintain direct relationships with end-users for assistance. Such integrations enhance the overall customer experience.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. 5 Ways a Digital Strategy Consultant Can Help Grow Your Business. Let’s begin! Profit and long-term growth, right?

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

Neil Patel

MARCH 1, 2021

If you try to grow your consulting or freelance revenue by merely adding more clients to your portfolio, you may hit a common obstacle: Living project to project. When we outline precisely what a customer will get and at what price, we can market and sell this “product” many times. Benefits of Productized Services for Your Customers.

Scale 141

Scale Payment Features Consulting Pricing 141

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

30 Day Leadership

NOVEMBER 14, 2023

In this episode, Nils Vinje hosts Eddie Christian, founder, and CEO of Athfluency Consulting Group. Eddie shares his leadership style, emphasizing trust, transparency, and a clear vision that binds a successful team. Podcast highlights: 0:21 - Eddie’s background - Eddie shares what Athfluency Consulting Group is about.

Leadership 52

Leadership Consulting Communication Customer Success 52

ChurnZero

JANUARY 18, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. Here are the top five things Customer Success professionals want in their next role.

Customer Success 98

Customer Success Compensation Technical Review Consulting 98

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

30 Day Leadership

NOVEMBER 28, 2023

Gain insights into the importance of adopting a long-term view in life and discover how Nils diversified his consulting business after the pandemic. Podcast highlights: 1:05 - Evolution of business and podcast - Nils reflects on the evolution of his business from customer success consulting to writing a book and running training programs.

Leadership 52

Leadership Consulting Customer Success Development 52

Neil Patel

OCTOBER 24, 2020

Hire a consultant, hands down. A consultant can provide your company with specialized knowledge to help solve specific problems, allowing you to gain a competitive advantage. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

FastSpring

MARCH 14, 2023

That’s why most businesses turn to tax software and/or tax consultants to help them manage indirect tax. In this guide , we talk about the areas of collecting and remitting indirect tax that tax software and tax consultants can and can’t help you with. A3001: For blueprints sent to the customer via electronic means only.

Payment Solutions 81

Payment Solutions Merchant Services SaaS Payments Payment Services 81

Neil Patel

OCTOBER 16, 2020

So if you want to use your Google ads account to its full potential, you should definitely consider hiring an AdWords consultant. Our team at Neil Patel Digital will help you through the process of hiring a suitable consultant for your business that can help you grow and prosper, along with getting other benefits.

Consulting 111

Consulting Sales Hiring Technical Review Advertising 111

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Neil Patel

OCTOBER 18, 2020

Are you looking to double the customers that walk in your store, office, workplace? Then let’s begin with… 3 Ways an SEO Consultant Can Help Grow Your Business. That’s why automating and constantly optimizing your customer acquisition process is so crucial to your business growth. Do you sell offline? Why hot you ask?

Consulting 131

Consulting Scale Outsourced Development Outsourcing Services 131

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 3/ Drive customers to value during onboarding, at scale. It depends on your customers.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Buffer Resources

OCTOBER 12, 2023

Starting Leaves of Leisure forced her to move money around and change her priorities, and she still works full-time and has not one but two other jobs to sustain her life in NYC (full-time as a public relations consultant and part-time as a fit model). Plus, she loved tea herself, so she really understood what I was trying to do.

Sales Hiring 108

Sales Hiring Business Scale Consulting 108

Neil Patel

OCTOBER 3, 2020

And more followers leads to more new customers buying your products and services. If you’re going to get into it, you’d better ensure results through well-thought-out SEO strategies customized for your specific website. How to Choose The Best SEO Consulting For You. Do you want to outrank all of your competitors on Google?

Consulting 144

Consulting Scale Sales Hiring Sales Funnel 144

Buffer Resources

APRIL 19, 2023

Many business owners assume that the quickest way to grow is to pay to get in front of potential customers (or to do tons of cold outreach). When I decided to launch my disability public speaking and DEI consulting business in 2021, I didn’t have any background in the industry.

Outsourcing Services 97

Outsourcing Services Investment Social Media Revenue 97

Baremetrics

AUGUST 6, 2021

There comes a point in any successful business, however, when it’s time to grow. And if you need some extra help, Humareso is an award-winning global human resources consulting firm focusing on the strategic and tactical needs of organizations. Let’s say you signed an agreement with a part-time consultant. start free trial.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

ChurnZero

FEBRUARY 13, 2023

What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. If you’re standing up a Customer Success function for the first time, you may only have one or a handful of Customer Success managers who do it all.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52