ChurnZero

DECEMBER 6, 2021

All SaaS companies can expect some level of customer churn. For example, some customers who start a free trial may not ultimately subscribe, or those who do might realize they’re not interested in renewing their subscription. These are just a few of many possible reasons a SaaS company might see customers leave.

Churn 52

Churn Retention Software Review Trends 52

Clouded Judgement

APRIL 11, 2024

As a venture capitalist, I naturally cater my analysis through the lens of a private investor. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., The first few months of this year felt like a lot of churning in the market.

Cloud 177

Cloud Software Azure AWS 177

Clouded Judgement

MARCH 22, 2024

In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Customers sign contracts with annual increments (one, two, three, etc year deals), and the spend is predictable across the course of the contract. you’d build a DCF (discounted cash flow) analysis.

AI 183

AI Revenue Cloud Technical Advisors 183

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Churn 103

Churn Machine Learning Artificial Intelligence Data Analysis 103

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Churn 97

Churn Customer Lifetime Value Mobile Retention 97

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Retention 98

User Pilot

APRIL 16, 2024

Tracking user behavior offers several benefits, including increased product stickiness and reduced churn. It also involves tracking a wide array of reports, including trend analysis, funnel analysis, heatmaps , and user session recordings. You can use this to offer personalized experiences to improve loyalty and minimize churn.

User Experience 103

User Experience Engagement Trends Churn 103

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Cohort analysis helps teams spot drop-off points in the user journey as well as churn warning signals.

Retention 89

Retention Social Media Customer Lifetime Value Acquisition 89

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Churn is the opposite of retention. It’s how many users abandon the product.

Retention 91

Retention Customer Lifetime Value Social Media Churn 91

User Pilot

FEBRUARY 29, 2024

Reduce customer churn. Delight customers. Churn rate. 8 types of behavior analytics methods to track user activity: Trend analysis. Funnel analysis. Path analysis. Path analysis. Cohort analysis. Reduce customer churn : The data from behavior analytics lets you spot churn trends.

SaaS 93

SaaS User Experience Churn Retention 93

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 99

Scale Underperforming Technical Team Churn Trends 99

User Pilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. This is more cost-effective and allows organizations to improve the customer experience in the long run. Let’s dive in, shall we?

Technical Review 111

Technical Review Management Software Review Data Analysis 111

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. User engagement vs customer engagement Customer engagement and user engagement refer to different interactions.

Engagement 99

Engagement Metrics Underperforming Technical Team Scale 99

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

Churn 84

Churn Retention Benchmarks Customer Lifetime Value 84

User Pilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. Create interactive guides because they are more engaging and, hence, help customers learn better.

Strategy 99

Strategy Customer Support SaaS Technical Review 99

User Pilot

APRIL 22, 2024

Here are a few examples of correlation and causation in product analytics: Conduct an analysis to understand user activity decline : You can use a Trend dashboard to track how users interact with its main features and break it down by user plan. They help you figure out what actions high-value customers take and how to get more of them.

Retention 52

Retention Churn Onboarding Subscription 52

User Pilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 95

User Experience Payment Features Trends Engagement 95

User Pilot

MARCH 12, 2024

TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. This contributes to higher satisfaction , retention , and customer lifetime value. To perform path analysis in Userpilot: Select Paths from the Analytics menu. Let’s get right to it!

Customer Lifetime Value 97

Customer Lifetime Value User Experience Onboarding Churn 97

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Also known as customer retention specialists, they are typically a part of the customer success or sales team.

Retention 98

Retention Customer Lifetime Value Churn Outsourced Development 98

User Pilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. What is machine learning?

Artificial Intelligence 97

Artificial Intelligence Machine Learning Data Social Media 97

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 88

SaaS Payments Management Customer Lifetime Value SaaS 88

User Pilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. How do you track each stage of your customer path?

Customer Lifetime Value 97

Customer Lifetime Value SaaS Software Review Acquisition 97

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 90

Social Media Data SaaS Scale 90

User Pilot

MARCH 25, 2024

Specify customer persona(s) for your analysis to understand the unique needs of your segment. Generate a trend analysis report to see how each segment uses your app. Increase product retention – A deep understanding of user needs and points of friction helps boost retention rates and minimizes churn.

Trends 97

Trends Acquisition Retention Engagement 97

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Artificial Intelligence 97

Artificial Intelligence Social Media Software Review AI Search 97

User Pilot

OCTOBER 4, 2023

You can drive MRR growth by fixing leaks in your conversion funnel, experimenting with A/B tests to drive conversion, introducing existing customers to new, advanced features and upselling to increase the expansion MRR, and lowering churn. You also incurred a loss of $300 due to customer churn (contraction MRR).

Metrics 94

Metrics Customer Lifetime Value Churn Retention 94

Baremetrics

MARCH 30, 2021

The result of your customer retention efforts depends on how well you can analyze your efforts. A free trial from Baremetrics can help you discover the specific metrics you should be tracking for customer retention tactics. Let's take a look at how you can get the most out of your customer retention analysis.

Retention 98

Retention Churn Metrics Strategy 98

User Pilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Marketing 89

Marketing Trends Metrics Forecasting 89

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

MARCH 19, 2024

Reduce customer churn. 7 types of reports to help measure user engagement patterns: Trend analysis. Funnel analysis. Path analysis. Cohort analysis. 3 tools for tracking user behavior patterns: Userpilot – Best for in-depth user behavior analysis. Hotjar – Best for qualitative analysis.

SaaS 91

SaaS AI Search User Experience Engagement 91

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 89

Churn SaaS Payments Payment Solutions Payments 89

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 92

Churn SaaS Payments Payment Solutions Customer Lifetime Value 92

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This article aims to simplify feature analysis. A step-by-step process for effective feature analysis. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products.

Underperforming Technical Team 87

Underperforming Technical Team Software Review User Experience Retention 87

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Segment analysis focuses on common qualities shared by similar users. Cohort analysis breaks down users into groups and tracks their behavior over time. Want to check it out?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 98

Data Data Analysis Software Review SaaS 98