Tom Tunguz

JUNE 11, 2014

For example, VCs may invest larger sums than angel investors. The imprimatur of a VC’s investment in a company might help convince potential customers and recruits. VCs typically invest from larger funds and are more willing to invest more dollars in seed rounds. The typical seed round with VCs has 1.6

Construction 122

Construction Finance Startup Investment 122

SaaStr

MARCH 23, 2019

99% of terms and term sheet should be simple and straightforward: price. the amount invested (and % ownership for investors / cap table). board construction and seats that are proportionate, roughly, to ownership. standard venture terms — pro rata, IPO registration rights, etc. timing (if/when term sheet expires).

Construction 131

Construction Pricing Investment 131

SaaStr

OCTOBER 11, 2023

Measuring Usage Since Day One Since the beginning, monday.com built and has used a BI tool called Big Brain — a major investment for that size of company. Every time they made a lift in terms of features, it wasn’t because of customer feedback. Surprisingly, churches and construction companies signed up. Was this strategic?

Scale 164

Scale Sales Hiring Scaling Banking 164

Clouded Judgement

JULY 7, 2023

The strength was driven primarily by a jump in leisure, hospitality and construction. It’s looking like the headwind of rising rates should overcome the tailwind of a soft landing (in the short term). Even a DCF is riddled with long term assumptions. That was the second largest ADP jobs report in 12 years!

Cloud 130

Cloud Construction Subscription Payment Features 130

Clouded Judgement

JUNE 5, 2023

Liquidity Liquidity drives markets, and is a term we’ve all heard many times over the last few years. These goals often include: keeping inflation sustainable (ie prices stable), maintaining sustainable levels of employment (ie low unemployment), and moderating long term interest rates. Very open to feedback! In the U.S.,

Payment Services 169

Payment Services Cloud Government Banking 169

Point Nine Land

OCTOBER 8, 2021

Our investment in Graneet. Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. Hundreds of thousands in Europe.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

Clouded Judgement

MAY 5, 2023

Microsoft was more constructive that the optimization headwind would return to normal in the next couple or few quarters. I’m excited about the potential for a more constructive environment as we get closer to year end. Even a DCF is riddled with long term assumptions. Amazon not so much.

Cloud 130

Cloud Construction Trends Revenue 130

Intercom, Inc.

JULY 2, 2020

For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s. In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Clouded Judgement

JUNE 9, 2023

They were also more constructive on cloud optimizations bottoming. Even a DCF is riddled with long term assumptions. Usage on Snowflake is driven by queries run on Snowflake Azure: Neutral Tone With Strength in AI Overall I’d characterize Azure’s quarter as a net positive.

Trends 130

Trends Cloud Azure AWS 130

Intercom, Inc.

JULY 21, 2021

At Intercom, we’ve invested a lot in deciding how we’ll work moving forward. The choices we make now will affect our long-term productivity, culture, employee experience, collaboration, and recruitment. Activity-based working (ABW) was pioneered by architect Robert Luchetti, and the term was later coined by Eric Veldhoen.

Construction 138

Construction Technology Leadership Management 138

Intercom, Inc.

NOVEMBER 17, 2020

“We were facing a database scalability problem, and decided to confront it by transitioning to sharded databases” This is the story of how we responded when it became clear that one of those pragmatic earlier choices needed to be confronted, and how we dedicated the time and resources to finding a long-term solution.

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151

Subscription Flow

DECEMBER 28, 2023

There are many people who have amazing SaaS business ideas, however, they do not have enough money to invest so that their ideas can be materialized. Today, metrics or KPIs have made it easier for investors to see if they should invest in a project or not. What should be done? Give up the idea?

Metrics 52

Metrics SaaS Finance Acquisition 52

Tom Tunguz

MARCH 28, 2017

Over the last year in particular, Revenue Ops is a term that’s gaining some mindshare in the SaaS world. They measure their performance and optimize customer acquisition to maximize return on investment. Shouldn’t the data operations team understand long-term customer behavior after the sale?

SaaS 122

SaaS Construction Engineering Acquisition 122

Neil Patel

JANUARY 30, 2022

Public & Local Services face the highest average keyword difficulty for target terms. Next, we looked at the average keyword difficulty for terms in each industry. To improve their search rankings, these industries will likely need to spend more time on their SEO strategy or invest more heavily in paid ads. Key Findings.

Advertising 101

Advertising Technical Review Social Media Travel 101

SaaStr

JANUARY 26, 2023

Optimizing short-term gains with long-term investments and controlling customer acquisition costs (CAC) leads to more sustainable growth. With this information, teams can construct a bespoke brand strategy for their ideal customer. It’s not enough to focus on one channel.

Scale 40

Scale Entertainment Marketing Construction 40

Buffer Resources

MARCH 21, 2024

Cost and time saving: Creating new blog content requires significant upfront investment. Repurposing evergreen content makes managing a reliable posting cadence much more feasible in the long term vs. starting from scratch perpetually.   Consistency, not quantity, matters most.

Social Media 104

Social Media Engagement Branding Construction 104

FastSpring

JANUARY 26, 2024

Why Customer Success Is a Great Investment Customer success is more than just an arm of or partner to customer support — it can have a huge positive impact on ARR, product value, and marketing. I know that’s kind of a squishy term sometimes. So then you start to ask like, Well, why does it matter to invest in this?

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Intercom, Inc.

APRIL 22, 2021

In terms of whether we should do more of these books, it’s a good question. But as I talked to more different companies, I kind of settled on these four in terms of different ways different companies have needs that represent the role of the staff engineer. You can’t just listen to what the company is telling you.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

DECEMBER 5, 2019

We’d been doing some investment, the product and technology leaders, but we talked about creating a proper investment fund to spur innovation around Workday ecosystem to get earlier stage companies, part of the Workday story for our customers. And I found some exciting things happening in a lot of investments.

Development Team Review 131

Development Team Review Scale Technical Review Software Review 131

Neil Patel

JUNE 3, 2021

For example, when is the right moment to invest so a product explodes in the market? It is no accident that this stage of the Product Life Cycle is the one that demands the most marketing investment from the company. The main characteristics of this stage are scalable sales and the maintenance of the amounts invested in marketing.

Branding 102

Branding Investment Development Construction 102

Intercom, Inc.

JUNE 29, 2018

You want to take actions, invest and get a profit. It will be driven only by current biases, without long-term objective. Last, but not least: frameworks are constructed to help solve common problems. What else should I do to get a director role?” But I’ve always felt that there was a problem with this technique.

Technical Review 217

Technical Review Construction Engineering Leadership 217

OPEXEngine

AUGUST 31, 2021

Lauren Kelley, CEO of OPEXEngine , a leading independent third-party provider of SaaS benchmarks, provides a great illustration of tech debt using the analogy of how financial models are constructed. Tech debt is measured by the investment required to remediate bugs in the code as a percentage of total R&D spend. 1st quartile.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Lauren Kelley, CEO of OPEXEngine , a leading independent third-party provider of SaaS benchmarks, provides a great illustration of tech debt using the analogy of how financial models are constructed. Tech debt is measured by the investment required to remediate bugs in the code as a percentage of total R&D spend. 1st quartile.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

JUNE 2, 2021

” Golden focuses intently on the quality of the analytical constructs he and his finance team use, a focus shared by the partners who’ve invested in the company, KKR and Insight Venture Partners, two of the largest private equity firms in the world. “We derive that from models and analytical constructs.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

FastSpring

APRIL 13, 2023

We wanted to be where the hockey puck is going, and we felt that a long-term platform would differentiate us.” Dopple has been careful which customers they invest in, making sure that their product roadmap aligns with where they continue to see the “hockey puck” moving. In the short, mid and long term, do you want to catch that wave?

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Sales Hacker

SEPTEMBER 11, 2019

If you’d like to go into a sales negotiation with a constructive mindset and achieve the optimum result for your company, follow these tips in developing your own negotiation strategy. Be as clear and transparent as you can be about your terms, your services and/or products, your prices, everything. Have a timeline planned out.

Construction 111

Construction Pricing Sales Strategy 111

CustomerSuccessBox

SEPTEMBER 29, 2022

B2B SaaS businesses typically rely on their decisions on investments or IT solutions on the reliability of the brand or product. This refers to how quickly a product would help them solve their problem and get a good return on their investment (ROI). Customers want technology that offers a quick return on their investment.

Metrics 52

Metrics SaaS Software Review Onboarding 52

Intercom, Inc.

JUNE 29, 2018

You want to take actions, invest and get a profit. It will be driven only by current biases, without long-term objective. Last, but not least: frameworks are constructed to help solve common problems. What else should I do to get a director role?” But I’ve always felt that there was a problem with this technique.

Technical Review 181

Technical Review Construction Engineering Leadership 181

Chaotic Flow

MARCH 25, 2014

As recurring revenue accumulates, short term bookings have less and less impact on short term revenue. Short term revenue and costs alike become a function of long-term historical bookings. This contrasts sharply with traditional software where the short-term sales transaction has always taken center stage.

Metrics 156

Metrics Business SaaS Scale 156

Brian Balfour

JUNE 28, 2017

I’ve been lucky to have been part of building, advising, or investing in 40+ tech companies in the past 10 years. Spike: A short term spike in growth occurs. In terms of a growth curve, it looks similar to this: This isn’t the type of curve we are looking for. No other term makes my stomach churn more. Some $100M+ wins.

Product Marketing 111

Product Marketing Growth Hacking Marketing Construction 111

How To Buy Saas

JULY 8, 2023

Ultimately, growing your SaaS brand is fundamental to achieving long-term success in the sector. The good news is that there’s a whole range of experts and services available to help your SaaS business, whether you simply require a new perspective on a specific business project or some more long-term, comprehensive support.

Branding 40

Branding Sales Hiring Social Media Marketplace as a Service 40

Baremetrics

MAY 26, 2021

By looking closely at this data, you can develop a model of the kind of customer who is likely to stick with you for the long term. Strive for honesty with your clients and let them know you are open to honest and constructive critiques. Once you have listened to the feedback, it is time to make changes where necessary.

Retention 71

Retention Construction Churn Customer Support 71

ChurnZero

SEPTEMBER 20, 2022

After all, they should see you as partners they can rely on in the long term, and feel justified in choosing your product and renewing their subscription. This doesn’t require investment in new tools or drastic process changes. A crucial way to build a positive customer experience is to build trust and credibility with them.

Consulting 52

Consulting Construction Onboarding Customer Success 52

ChurnZero

MAY 5, 2020

The negotiations and deals you make now may have an inadvertent impact on your long-term account health. Are their concerns derived from short-term cashflow problems? Or is it commitment issues from long-term contracts? So, how do you balance what your customer needs with what your business needs?

Retention 72

Retention Construction Customer Success Churn 72

Andreessen Horowitz

OCTOBER 16, 2023

In conversation with a16z managing partner Jeff Jordan (and former CEO of OpenTable and former GM of eBay among other things) — so, from all sides of investing, operating, life — Annie shares tips for decision makers of all kinds making decisions under uncertainty… really, all of us. It’s like you’re trying to reconstruct an investment memo.

Underperforming Technical Team 84

Underperforming Technical Team Investment Scale Sales Hiring 84

SaaStr

NOVEMBER 2, 2019

Or it could be a segment in terms of peers or am I selling through resellers, or am I selling directly the customers? So the previous one saying carefully constructed very different things, staying in the same segments, [inaudible 00:09:38]. In terms of the paranoia, Krish, why is it so important to have the paranoia?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Sales Hacker

MARCH 17, 2021

Strict sales volume does go a long way in achieving long-term revenue growth, but processes and cross-department alignment are what allow sales volumes to scale in the first place. In terms of revenue growth, second-stage startups have eclipsed $1 million in revenue and are ready for the next step.

Scale 93

Scale Revenue Startup Sales Recruiting 93