SaaStr

NOVEMBER 4, 2022

I think we can learn the most from the #1 leaders in each category. With Datadog the clear leader in DevOps, it’s a great barometer of where the entire category is. So again, a category leader like Datadog is still growing at a jaw-dropping rate past $1B ARR. . — Jason Be Kind Lemkin (@jasonlk) October 27, 2022.

AWS 259

AWS Azure Cloud Scale 259

SaaStr

AUGUST 16, 2023

You probably can’t make it in a large, crowded market if you have “no new innovative product offering.” The market already has great products. Or maybe, the market might want a product that does more than the competition. Changing the fundamental economics of a whole category can be great. Not really.

Payment Features 183

Payment Features Marketing Scale Finance 183

SaaStr

APRIL 18, 2023

Most in fact are new versions of old categories. Yes, your new product does have to better than the existing guys. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. You have to be able to build, ship, market, and sell your product.

Outsourcing Services 215

Outsourcing Services Startup Outsourced Development Technology 215

SaaStr

MAY 28, 2021

The one that just raised a nice seed round, that has $20k in MRR, and a cool product? To be a Successful SaaS Company — which is very hard today, because there are 10,000+ SaaS start-ups everywhere in every category — you need: A very, very committed CEO and co-founders. Product-market fit.

SaaS 314

SaaS Market Segmentation Product Marketing Marketing 314

SaaStr

JUNE 13, 2021

So how do you build that kind of product or service, and how do you to build it to scale infinitely? Here are some of the principles that Zig keeps top of mind: # 1 Memorable products aren’t static. Businesses that write the playbook for their product category bring people to something different and somewhere important. #2

Scale 169

Scale Scaling Business Model Company Culture 169

User Pilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Work on updating and improving your knowledge base structure.

Software Review 93

Software Review AI Search SaaS Technical Review 93

SaaStr

JANUARY 10, 2022

different enterprise products … each with different approaches to pricing! The customers today do expect different editions for more enterprise products. In the end, reinvent the wheel on your product. note: an updated SaaStr Classic answer). The post Reinvent the Wheel on Product. The learning for me?

Pricing 214

Pricing Cloud Enterprise Software 214

User Pilot

APRIL 21, 2024

TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Here are some common category examples found in resource centers: Get started section. The “What’s new” module covers the latest product updates.

Customer Support 96

Customer Support Software Review Systems Review Mobile 96

SaaStr

APRIL 1, 2022

Things that are a negative for me at least and are sort of in the “over-prepared” category: A written business plan. But … a traditional, 20+ page written business plan though … tells me you don’t know how to start building the product, but instead, need to just talk about it more. A deck is great.

Consulting 256

Consulting Engineering Investment Strategy 256

SaaStr

OCTOBER 23, 2022

The Average SaaS CEO is 43 at IPO (Updated). SaaStr 601: What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. ? ? ?. Designing a Product Your Customer Can’t Live Without | Brex’s CEO and Mutiny’s CEO. Freemium is Back! 5 Interesting Learnings from Figma at $300,000,000+ in ARR.

CTO 176

CTO Scale Business Model Retention 176

Tom Tunguz

MARCH 1, 2021

I thought it would be cloud-prem and customers driving SaaS products to use a single database. Should we send them an in-product message? Should we build a new product feature to satisfy their needs? As sales team change their behavior, this updates the model. I was wrong about the catalyst for this hub-and-spoke model.

Data 363

Data Machine Learning Artificial Intelligence SaaS 363

SaaStr

JANUARY 31, 2021

. “What it takes to raise capital in 2021 with Christoph Janz of Point 9 Capital” The fresh 2021 update of the classic SaaStr Funding Napkin. #2. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3.

Scale 253

Scale Technical Review AI Sales Enablement 253

SaaStr

NOVEMBER 12, 2021

Just because your product is free, or has a free category, does not mean anyone will find it. But putting up a new, free product on its own will get you zero customers. Slow growth after a certain point is a sign of a lack of product-market fi t. note: an updated SaaStr Classic post). You need to iterate more.

Sales Hiring 322

Sales Hiring Investment Acquisition Product Marketing 322

Payrix

APRIL 2, 2024

There are many value added services available, including solutions like: Account Updater and Omnitoken. Account Updater is a service that seamlessly updates payment information in e-Commerce environments. That’s Account Updater,” says Andy. Andy Meadows Glad to be here, glad to be here, Ian.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SaaStr

JANUARY 2, 2021

The #1 biggest mistake I see from $1m to $10m ARR is chasing new market segments, new categories, new areas where you have 0 or almost no traction. Your product / dev budgets. But usually, at $1m ARR, your product is “underpriced” because you have no brand and no way to justify premium pricing. It’s “impossible” to get to $1m.

Sales Hiring 294

Sales Hiring Headcount Pricing Market Segmentation 294

SaaStr

NOVEMBER 20, 2020

Here’s how we generally think: If you are #1 in your category and growing nicely, then great, we’ll keep building on that lead. If you are #2 in your category and growing nicely, then great, you’re scrappier. If you are #2 in your category and growing nicely, then great, you’re scrappier. Aggressive?

SaaS 336

SaaS Scale Healthcare SMB 336

SaaStr

NOVEMBER 12, 2022

They see every SaaS product starting as a hack, no matter who builds it. They know they getting anyone to buy Yet Another SaaS product means something. They believe a strong team can literally will revenue into existence as long as there is the most basic product-market fit. The Palantirians. They want that.

Scale 338

Scale Sales Recruiting Machine Learning Artificial Intelligence 338

SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. You need to consider your existing customers, your total addressable market (TAM), your employees, and how you envision the future of your product. How do you balance these things while creating a great product?

Scale 232

Scale Cloud Scaling Interviewing 232

SaaStr

FEBRUARY 4, 2022

To do that requires a deep understanding and appreciation of the company’s mission, vision, product strategy, financial plan, and more—all of which you get from communicating with the CEO. During our weekly one-on-ones, we discuss business updates and what marketing is doing. . Enter your email below for the latest SaaStr updates.

Scaling 195

Scaling Marketing Management Branding 195

SaaStr

DECEMBER 13, 2021

We’re now looking at a massive Open Source category, Commercial Open Source (COSS), that’s impossible to ignore. Open Source products, the millions of customers, and the communities around them make the industry almost feel B2C. Enter your email below for the latest SaaStr updates. We’re currently in the age of the public cloud.

AI 230

AI Enterprise SaaS AWS 230

SaaStr

DECEMBER 14, 2021

It can be easy for SaaS companies to lose momentum if they haven’t quite found the perfect product-market fit. The product grew more mature, with three main functions: data collection, data warehouse, and data analysis. . Enter your email below for the latest SaaStr updates. How can you get back on track?

Sales Hiring 257

Sales Hiring Data AWS Leadership 257

SaaStr

JULY 25, 2023

It brings together industry leaders, innovators, and customers to showcase the latest products and technologies. It provides updates on Microsoft’s products and strategies and fosters collaboration among partners. SaaStock : SaaStock is a global conference series dedicated to SaaS companies and entrepreneurs.

ChatGPT 213

ChatGPT AWS SaaS CTO 213

User Pilot

NOVEMBER 22, 2023

They help you visualize product analytics data , make sense of it, and come up with the right decisions for your business. Pie charts reflect the proportional representation of different categories within a whole. Since you'll need a product analytics tool to visualize your data like this, why not book a Userpilot demo ?

Data 105

Data Scale Trends Engagement 105

SaaStr

APRIL 30, 2023

He shows us a different way to look at productivity by balancing periods of intense work and working at a more sustainable pace. I thought it would be good to just give everyone an update if they’re not super familiar with what Asana does, where you guys are at in sort of your journey so far today. Dustin doesn’t think so.

Sales Hiring 238

Sales Hiring Underperforming Technical Team Technical Review Scale 238

Mucker Capital

APRIL 2, 2024

As a founder, ideally you want your sellers, marketers, and product leaders aligned in transforming product features into value-based messages to accelerate sales cycles and secure corporate deals. Four Main Categories Where Pain Can change to Value. Productivity This involves assessing the efficiency of internal resources.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

SaaStr

APRIL 7, 2021

When you are defining your position, you are expressing your brand’s category in the market. . When you look at what the most admired brands in the world have in common, they all own their categories, they’re incredibly consistent with a brand experience and they have incredible customer loyalty,” Persson points out. .

Scale 173

Scale Marketing Scaling Branding 173

Stax

DECEMBER 20, 2023

Stay informed about any updates or changes in interchange fee schedules to ensure you’re paying the most optimal rates for your business. Please note there are many other categories not covered in this table, including variations by card type, business type, whether the bank is regulated or exempt, and more.

Payment Services 167

Payment Services Merchant Services Payment Methods Payment Solutions 167

Andreessen Horowitz

MARCH 28, 2024

In doing so, each built the beginnings of what are now category-defining businesses. By being the first one to accurately and quickly capture this data in a digital format, Bloomberg was able to gather users in a way that allowed his business to add on additional products and features, most important of which became communication.

Data 125

Data Artificial Intelligence Scale Systems Review 125

SaaStr

JUNE 30, 2021

And there, she buys your product again. Or they may at least down the road recommend you to someone else looking for a product in your category. Note: an updated SaaStr Classic answer). More often, you get them back indirectly. Your buyer, your champion leaves to another company in a similar role.

SaaS 160

SaaS Business Customer Success Marketing 160

Clouded Judgement

APRIL 5, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Macro Update The 10Y has subtly crept up from 3.8% Follow along to stay up to date! Subscribe now Hype Rounds vs Fundamental Rounds The show Silicon Valley is one of my favorites - just so many nuggets of humor in that show. This list goes on.

Cloud 161

Cloud Scale Pricing Revenue 161

Tom Tunguz

MAY 29, 2023

to get the cloudinary url, create a function to hit the cloudinary api to send the image there, then parse the response to retrieve the url for the markdown update. The script failed to update the files. There’s a user-experience - even a new product opportunity - in solving that problem.

ChatGPT 189

ChatGPT AI Search Artificial Intelligence Data Analysis 189

SaaStr

NOVEMBER 24, 2021

Enter your email below for the latest SaaStr updates. Email * The latest SaaStr updates straight to your inbox. So instead, Roberge suggests updating sales comp plans to pay higher for expansion revenue wins over brand new wins. Copy your entire product. Subscribe Please do not fill in this field.

Sales Hiring 182

Sales Hiring Scale Compensation Sales 182

SaaStr

JANUARY 17, 2021

And the sales team, even if they are imperfect, gets pretty good at selling a product after they’ve been doing it for a while. They all aren’t beloved products. The customers use the product because they have to. Support, engineering, product, sales, success, marketing, everyone. They all have low NPS.

SaaS 363

SaaS Venture Capital Churn Branding 363

SaaStr

JUNE 30, 2020

Both finally updated their marketing sites after a long time (24 months in both cases), with somewhat similar changes … and saw widely different outcomes. The first startup saw conversions double after they changed their site: Explained the product served more customer categories than the original narrower site said.

Scale 197

Scale Marketing Startup Enterprise 197

User Pilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! All the values for each category should total 1 (e.g., Book the demo to find out more!

Management 101

Management Interviewing Development Revenue 101

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

SaaStr

MARCH 3, 2021

Developers want trusted products that are very easy to deploy and that also scale. Many products that focus on end-users don’t put a top priority on their APIs. But if you are thinking of entering a crowded space, either as a SaaS startup or as a product extension, perhaps ask yourself which of these vectors will enable you to win.

Marketing 351

Marketing Scale Branding Enterprise 351