Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 333

Sales Hiring Scale Payments Payment Solutions 333

Natalia Luneva

DECEMBER 23, 2020

Apparently I’ve consumed more than 100 books in 2020. I previously shared my top 10 business books from 2019. For some readers, it might seem confusing what a physicist’s book has to do with marketing and business at all. Reminds me of another book by Carol Dweck called Mindset. I recommend this book a lot.

Scale 52

Scale Underperforming Technical Team Sales Hiring Social Media 52

SaaStr

OCTOBER 17, 2022

If you’re only investing in sales and marketing, you’re missing a huge revenue opportunity. However, your business model will dictate how large the book of business is for each CSM. Optimize your hiring plan for the fact that your CS team should have some commercial term experience as they’ll be negotiating contracts.

Customer Success 223

Customer Success Sales Hiring Scale Leadership 223

ProfitWell

MAY 26, 2020

This week's numbers remain fairly consistent with last week, in terms of overall growth. Don't judge a book by its cover. Operators are navigating unchartered territory in terms of how to lead in these uniquely turbulent times. How is DTC growth trending over time? ??7 7 day +1.15% | ??30 30 day +6.37% | ??90 90 day -0.79%.

Payment Methods 56

Payment Methods Payment Services Payments Customer Lifetime Value 56

SaaStr

MAY 10, 2022

They ultimately want to be assured of long-term stability. Your mission and vision should be embedded into the culture and practices of your organization, centering everyone around the same long-term goals. Invest your energy into building a resilient team of people who work with you through unexpected challenges. .

Travel 202

Travel Revenue Underperforming Technical Team Scale 202

Clouded Judgement

DECEMBER 8, 2023

Companies have reduced headcount, but new bookings aren’t getting any easier Quarterly net new ARR growth : Some green-shoots! Even a DCF is riddled with long term assumptions. This is for information purposes and should not be construed as an investment recommendation. Securities and Exchange Commission.

Cloud 161

Cloud Software Review Headcount Trends 161

Tom Tunguz

JUNE 30, 2021

He pioneerd the idea of hedging to maximize gains, trading based on stock movements which he called velocity, paper portfolios and a competitive multi-manager model in which individuals ran their own books. George Soros embodied the rise of global-macro investing in the 1980s & 1990s. More Money than God illuminates each epoch.

Innovation 182

Innovation Marketing Banking Forecasting 182

User Pilot

OCTOBER 26, 2023

TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Hard ROI includes quantifiable and easily measurable financial returns from an investment, for example, increased revenue. Let’s get right to it.

Outsourcing Services 101

Outsourcing Services Software Outsourced Development SaaS 101

Buffer Resources

NOVEMBER 7, 2023

Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well.    Location: Appleton, Wisconsin Initial capital invested: Very little!

Scale 111

Scale Scaling Payment Solutions Payment Services 111

Subscription Flow

APRIL 18, 2024

This is because even where there are dips in the market and sales are not projected to look good, you can rely on your revenue to not fall below a certain point due to your having created a subscription-based revenue model and, more importantly, having invested in ensuring customer loyalty. Book a demo with SubscriptionFlow now!

Engagement 82

Engagement Customer Lifetime Value Revenue Subscription 82

SaaStr

NOVEMBER 8, 2023

Let’s look at an example: You want to generate $10M in bookings this year. Failure #4: Not Investing In Systems This is a big mistake many make in the beginning, and it can be challenging to recover from. Invest in back-office systems early. Failure #3: Not Scaling Based On Leading Indicators There’s a big fallacy in software.

Scale 236

Scale Sales Hiring SaaS Scaling 236

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. With his latest book, Staff Engineer , Will is hoping to answer all of these questions. Since we last spoke to you, you’ve published not one but two books. What is a staff engineer?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

JULY 13, 2020

Q: What was your failed investment experience and where will you never invest funds again? I’ve made about 30 material investments. Most have been successful, but of course not all have and I’ve been reflecting on the ones that didn’t, because they still had attractive elements when I invested. More on them here.

Technical Cofounder 229

Technical Cofounder Investment New CTO CTO 229

Totango

JANUARY 22, 2024

Companies that are doing the best job reducing churn are the ones growing the most amidst a shaky bookings environment, and their CCOs are being tasked with developing a plan to grow revenue through retention and expansion of their install base.

Customer Success 94

Customer Success Generative AI AI Scale 94

Incredo

MARCH 11, 2020

Associations face a unique challenge in marketing, in that they have to cater to a very specific audience and ensure they’re going to become long term members. And each association has different challenges to begin with, so traditional marketing strategies won’t work very effectively either. DOWNLOAD YOUR E-BOOK.

Strategy 257

Strategy Social Media Sales Recruiting Marketing 257

Clouded Judgement

MAY 19, 2023

This tells me new bookings still present a headwind (and we’re not seeing improvements yet) Second - Quarterly revenue growth. This is not surprising given all of the commentary we’ve heard on headwinds to expansion bookings Fourth - CAC Payback. Even a DCF is riddled with long term assumptions. The bright spot!

Cloud 161

Cloud Subscription Payment Features Retention 161

Clouded Judgement

SEPTEMBER 15, 2023

So until we get that data, we’ll see short term moves more tied to rates. Let’s put aside the short term, and think about what the drivers will be of software valuations over the next couple quarters into the first half of 2024. Even a DCF is riddled with long term assumptions. We also saw net new ARR pick up in Q2.

Software Review 130

Software Review Cloud Software AWS 130

Clouded Judgement

SEPTEMBER 8, 2023

Partly due to larger layoffs, as well as stronger bookings And finally - net retention. Even a DCF is riddled with long term assumptions. Meanwhile, FCF margins stayed quite strong, with a median Q2 FCF margin of 12% Sales efficiency also dramatically improved in Q2. Not surprising, net retention continued to fall.

Cloud 169

Cloud Software Review AWS Trends 169

SaaStr

MARCH 29, 2023

For AirBnB, it’s the number of nights booked. “Be It forces you to think intentionally about the return on investment around attracting a new user versus getting existing ones to upgrade or spend more on your brand. Keep in mind that your north star metric should serve you long-term.

Sales Hiring 178

Sales Hiring Scale Strategy Metrics 178

Buffer Resources

OCTOBER 12, 2023

Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well. I felt like it validated I was worthy and had started a business that was worth investing in.

Sales Hiring 109

Sales Hiring Business Scale Consulting 109

Andreessen Horowitz

APRIL 26, 2022

Bounce enables consumers to book short-term luggage storage and package retrieval at local businesses–with more … The post Investing in Bounce appeared first on Andreessen Horowitz.

Investment 96

Investment Business 96

SaaStr

MARCH 30, 2020

Well, Book the Flights. Even if they signed a long-term contract, if their business is under pressure, let them downgrade. More here: How to Invest in Customer Marketing: The 10+10 Framework | SaaStr. Go visit all your top customers in person 2x a year — once we can do this again ?? Get on jets, when we can. Measure it.

Pricing 229

Pricing Customer Success Investment Marketing 229

Tom Tunguz

JANUARY 26, 2020

Then these firms raised larger funds to invest in LBOs, but they diversified, too. If you want to read more, Merchants of Debt and King of Capital are good books.). The competitive dynamics in the market where access to invest is more valuable than capital. Real estate, hedge funds, derivatives, all kinds of assets.

Venture Capital 198

Venture Capital Merchant Services Innovation Finance 198

Clouded Judgement

AUGUST 11, 2023

“New logo and new product bookings and deal cycles haven't been impacted by the period of optimization and we continue to see healthy growth on the sales side. From a new logo bookings perspective, we had our largest Q2 and second largest quarter ever, only behind the seasonally larger Q4 2022.”

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Buffer Resources

APRIL 19, 2023

When I thought about what it would take for a client to book a relative newcomer like me for a speaking or consulting gig, I knew they not only needed to know I exist but that they also needed to trust that I could provide value. Here are some of those investments, and why they’ve been instrumental to my success.

Outsourcing Services 98

Outsourcing Services Investment Social Media Revenue 98

Baremetrics

SEPTEMBER 14, 2021

Key considerations specific to SaaS accounting Accrual Accounting vs. Cash Accounting Bookings, Billings, and Revenue Bookings Billings Revenue The Statements Metrics. Bookings Bookings represent your customers’ commitments to pay you money for the services you provide. Let’s take a look at each of them.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Features 93

Tom Tunguz

DECEMBER 9, 2020

It’s an investment and an important way of shifting people’s mindset. We also gathered a few reading recommendations from Linda: Books. Winning Now, Winning Later: How Companies Can Succeed in the Short Term While Investing for the Long Term by David Cote. Creativity, Inc.:

Startup 256

Startup Management Systems Review Leadership 256

Andreessen Horowitz

OCTOBER 16, 2023

Decision expert (and leading poker player) Annie Duke comes back on the a16z Podcast — after our first conversation with her for Thinking in Bets , which focused mainly on WHY our decision making gets so frustrated — to talk about her new book , which picks up where the last left off, on HOW to Decide: Simple Tools for Better Choices.

Underperforming Technical Team 81

Underperforming Technical Team Investment Scale Sales Hiring 81

Intercom, Inc.

JULY 2, 2020

For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s. In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

How To Buy Saas

MARCH 25, 2024

That is because software as a service companies offer a long-term solution. As a result, they reach a targeted audience and establish long-term collaboration. For example, if you have a booking-based business, SEO tools can provide you with data on which pages users visit the most and which directions they are more likely to take.

Outsourcing Services 52

Outsourcing Services Customer Lifetime Value Business SaaS 52

Tom Tunguz

JUNE 3, 2017

James Kerr followed the All Blacks, interviewed them and distilled his learnings into a book, Legacy. Kerr organizes the book into 15 life lessons, three of which stood out to me. Said in other way, invest in long-term projects whose success you won’t see realized because they are the right thing for the organization.

Interviewing 148

Interviewing Investment 148

Baremetrics

AUGUST 6, 2021

They told me bluntly that my “system” of bookkeeping would result in a denial of my bank loan in the short term and the potential for tax trouble in the long term. Afterall, well-maintained books are the only antidote to a tax audit. Capital is all of the company’s assets currently available to invest, spend, etc.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

SaaStr

MAY 31, 2021

I’ve also invested in 24+ next-generation SaaS companies, mostly successes, and had a chance to watch and learn from them as well, with a new lens. And paying a little more for a lot more experience can be one of the top investments you’ll ever make. Investing in the Future is Easier. Sales — Not Easier.

Sales Recruiting 320

Sales Recruiting Sales Hiring Scale Branding 320

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. This personalized approach can boost customer satisfaction and loyalty, essential for long-term success. Book a demo with SubscriptionFlow now!

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Clouded Judgement

JUNE 23, 2023

Not surprising - new bookings have been harder to come buy, and companies haven’t reduced their sales force to the same extent they’ve felt business headwinds. Even a DCF is riddled with long term assumptions. On sales efficiency (I use gross margin adjusted CAC payback), we saw a huge spike in Q1.

Trends 130

Trends Cloud Retention Subscription 130

Intercom, Inc.

SEPTEMBER 15, 2021

The book aims to help companies apply category design to open new markets and create new demand. Kevin has written and co-authored books such as Unscaled: How AI and a New Generation of Upstarts Are Creating the Economy of the Future , The Maverick and His Machine: Thomas Watson Sr. and the Making of IBM , and The Two-Second Advantage.

Technical Review 205

Technical Review Sales Hiring Innovation Systems Review 205

Audacix

JANUARY 31, 2024

Give Cyber Chief A Try Or Book A Discovery Call To Find Out More Benefits of Application Security Automation 1. Automated Security Testing provides Long-term Savings Managing security and assessing applications for vulnerabilities using conventional tools and techniques can be cost and resource-intensive.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75