User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Why it is important for your product management efforts. This is the main question we explore in the article. We also explain: How product funnel differs from marketing and sales funnels. Its different stages. Key metrics to track at each stage. In practice, all 3 often overlap.

Social Media 93

Social Media Sales Funnel Acquisition Retention 93

User Pilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is key for product growth. Why is value realization important? Time to live. Net promoter score (NPS).

Software Review 96

Software Review Technical Review Technical Advisors SaaS 96

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Let’s get right to it. The process includes translation.

SaaS Payments 90

SaaS Payments Outsourcing Services Payment Solutions Payment Services 90

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. Use loyal users and growth loop strategies to bring in new users. Why is customer retention important? Between 75% and 95% of business revenue comes from upsell and renewals.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. First, we’ll review the onboarding process and why it’s crucial. Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Upsell purchases. Social media posts.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Strategy 96

Strategy Marketing Scale Software Review 96

User Pilot

JANUARY 23, 2023

Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. It’s important for sustainable growth since it keeps cash flow coming in. In this article, we cover: How is marketing segmentation used in customer retention? Let’s get started.

Market Segmentation 97

Market Segmentation Retention Marketing Software Review 97

User Pilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. That can be a fatal mistake.

SaaS 98

SaaS Onboarding Innovation Churn 98

CustomerSuccessBox

APRIL 18, 2022

While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important? Growth-oriented CSM; Product-Driven CSM.

Scale 52

Scale Customer Success Scaling Onboarding 52

User Pilot

JUNE 19, 2023

Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Why use cohort analysis to measure customer retention? What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? Let’s get right to it!

Retention 91

Retention Social Media Customer Lifetime Value Acquisition 91

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

Baremetrics

NOVEMBER 2, 2020

Perhaps this is why tiered pricing is so popular for SaaS companies. And In this guide, we’ll break down everything you need to know about packaging your service into tiers, why it makes sense and the best practices for doing so. Like, literally. That’s because the concept of picking a service plan is tried-and-tested.

Pricing 98

Pricing Scale Enterprise Startup 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption?

SaaS Payments 87

SaaS Payments Strategy Payment Solutions SaaS 87

Baremetrics

DECEMBER 18, 2019

Why are customers canceling? Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. I don’t know about you, but it pains me to see customers cancel. Every time I see the notification in Slack, I get a sick feeling in my stomach.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product. Ready to get started? Let’s dive in!

Onboarding 97

Onboarding Underperforming Technical Team SaaS Compensation 97

OpenView Labs

AUGUST 23, 2019

Editor’s Note: This article was first published on Userlane’s blog here. . A successful SaaS business model that leads to product adoption revolves around three basic principles: value, retention and advocacy. A healthy company largely relies on expansion and advocacy as main growth channels. We all know that.

Retention 73

Retention Software Review Scale Churn 73

User Pilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. A CSM tracks progress by tracking health.

Customer Success 94

Customer Success SaaS Retention Education 94

OpenView Labs

NOVEMBER 16, 2021

For software-as-a-service (SaaS) companies, successfully achieving rapid growth and sustainable profitability is anything but simple. Then all that information is used to create a finely tuned economic model that maximizes growth while minimizing expenses. A Quick Glossary of SaaS Metrics. Annual Recurring Revenue (ARR).

Benchmarks 71

Benchmarks Metrics Scale Sales Recruiting 71

User Pilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Conversion analysis looks in detail at all the touchpoints in the customer journey to determine why they’re successful at driving conversions and why not. Why is tracking product analytics important?

Data 67

Data User Experience Churn Retention 67

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption?

SaaS Payments 72

SaaS Payments Strategy Payment Solutions SaaS 72

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

Scale 74

Scale SaaS Underperforming Technical Team Social Media 74

User Pilot

NOVEMBER 13, 2019

Product adoption is crucial to the success of any SaaS product. Why product adoption is so important. Everyone in the SaaS world has heard about product-led growth (PLG). PLG is what every SaaS company is currently aiming for. PLG is what every SaaS company is currently aiming for. That’s the dream, right?

Customer Lifetime Value 54

Customer Lifetime Value SaaS Onboarding Customer Success 54

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS? We talk about product success in SaaS when the product achieves its goals. What is product success? Book the demo!

Management 97

Management SaaS Metrics Retention 97

CustomerSuccessBox

JUNE 17, 2022

Amongst all the types of analysis one may carry out using product analytics, our point of discussion would be churn analysis in this blog. Why is it not easier to predict churn? The term churn tells about the subscribers who are abandoning your product. How unfortunate is it to see a subscriber canceling their recurring payment!

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. The reason why it’s such a vital metric is that it has a greater affect on your business. of his customers.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

OpenView Labs

MAY 29, 2020

But companies that take that path may be hurting their short-term, and certainly their long-term, growth. This could be a great time to reduce your offerings to the essentials and cut the ones that generate little profit. Encourage upsell/cross-sell. Work on new upsell and cross-sell opportunities.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Chart Mogul

JANUARY 8, 2019

Kristen DeCosta is the Growth Lead at Churn Buster. So even if you’re working as hard as possible to keep those hard-earned customers, it can be a long and arduous road to retention. Even in the early stages of growth, converting bad-fit leads into paying customers can actually cost you more in the long run.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

ProfitWell

JULY 15, 2019

Praised as the fuel for r apid growth of companies such as Dropbox, Spotify, and Evernote, and lambasted as the reason smaller companies went bankrupt, freemium has piqued the interest of developers and CEOs who hope to get as many people possible hooked on their products as possible. Ad for Ben & Jerry's annual free cone day.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

OPEXEngine

DECEMBER 15, 2020

Fortunately, small improvements in your customer churn rate can have a huge impact on MRR and revenue growth over time. Fortunately, small improvements in your customer churn rate can have a huge impact on MRR and revenue growth over time. ” Lincoln Murphy, Sixteen Ventures.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Aaron Beashel

MAY 5, 2014

These days we have more access to great information on marketing our SaaS products than ever before. But do you get the feeling that there is just so much you could be doing it’s hard to know how it all fits together to achieve that illusive ‘Growth’? What is a growth engine? How do I design a growth engine for my SaaS product?

Engineering 100

Engineering Scale SaaS Acquisition 100

OPEXEngine

NOVEMBER 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of founders to fail. you can finally do things like hire people, invest in growth, and create culture!), What 14 startup investors & advisors taught us about chasing (and finding) product-market fit. They come to you.

Product Marketing 52

Product Marketing Marketing VP of Engineering Scale 52

OPEXEngine

NOVEMBER 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of founders to fail. you can finally do things like hire people, invest in growth, and create culture!), What 14 startup investors & advisors taught us about chasing (and finding) product-market fit. They come to you.

Product Marketing 52

Product Marketing Marketing VP of Engineering Scale 52

ChurnZero

JULY 19, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . R eestablish ing yourself as the product expert in situations like these are essential : . . “ Being a Customer Success Manager is difficult enough. .

Customer Success 56

Customer Success Churn Communication B2B 56

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 61

Payment Methods Merchant Services Payment Services Outsourcing Services 61