ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

User Pilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. They're important for software development to get early feedback, but they usually don't stick around.

Technical Review 93

Technical Review Software Review Underperforming Technical Team Education 93

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s one of our blog posts from last month, and it’s on my LinkedIn profile. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Neil Patel

JANUARY 21, 2021

Wrike also makes collaboration seamless with shared calendars, file sharing, and team reports time tracking. Their free version includes unlimited tasks per team, projects in the board or list view, unlimited file storage, an activity log, and more. You don’t need any SEO or developer experience to use it. per user per month.

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

Baremetrics

OCTOBER 10, 2021

Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. This has a few specific advantages. This can lead to some brand loyalty when they are ready to make a purchase.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 165

Underperforming Technical Team Sales Hiring compliance SMB 165

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

OCTOBER 22, 2020

Poor Customer Feedback . Develop Escalation Plans from the Data in Your Escalation Management Framework. Once clients have reached an escalated state, managing the issues at hand in a timely manner is key to minimizing churn risk and developing tighter engagement.

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Here are some of the ways of designing topics.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. As the team expanded, so too did the need for automated, scalable processes and engagements.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

Sales Hacker

NOVEMBER 26, 2019

In this session, she’s going to share 2 of the skill sets you need to thrive as a modern seller and give you strategies to implement them in yourself and your team. Jason Bay works with reps and sales teams every day to help them increase their response rates, so he knows the secret to great prospecting. SECURE YOUR SEAT.

Sales 103

Sales Underperforming Technical Team B2B Technical Review 103

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. We educated them on key functionality and attempted to get them to book a call with a member of our team. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 102

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 102

User Pilot

APRIL 9, 2020

So it’s safe to say that microsurveys are an integral part of the product development cycle. Information collection microsurveys – to help you e.g. write a valuable case study, or organise a webinar that your users would find really valuable (btw. This way your Product team can allocate resources accordingly.

Underperforming Technical Team 98

Underperforming Technical Team Churn Scale Onboarding 98

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? I’ve spent three years deploying Gainsight. Aaron : No.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

OpenView Labs

FEBRUARY 5, 2021

The bulk of mobile traffic comes from developing nations (read: low budget). Optimize all of your pre-signup pages, including the home page, PPC landing pages, blog posts, pricing page, and even help articles. To avoid overloading your sales team, offer 1:1 demos only to those who meet a certain lead score. Signup flow.

Mobile 52

Mobile B2B Scale SaaS 52

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Sam has over 16 years of experience in consulting, product management, and leading customer success teams. A: It’s ok to say no.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

CustomerSuccessBox

FEBRUARY 14, 2019

If the company has been around for several years and it has a well-oiled Customer Success team, then a new CSM would have to do certain fixed tasks. Customers churn due to several reasons like bad fit, missing functionality, missed outcome etc. But sometimes they may need the help of the engineering or product or development team.

Customer Success 67

Customer Success Management Sales Hiring Underperforming Technical Team 67

Sales Hacker

AUGUST 23, 2018

There’s a general tendency among most frontline sales teams to sell to enterprises and become the next Salesforce. But only if you have the capacity or if your product is specially developed to solve their problems. A few months back, our marketing team was considering buying a tool for organizing our blog editorial calendar.

B2B 55

B2B Development Team Review Underperforming Technical Team Sales 55

Neil Patel

MARCH 26, 2019

Case in point, here are the traffic stats during the last 7 days for the Portuguese version of my blog: And here are my traffic stats during the last 7 days for Spanish: I get a whopping 238% more traffic on the Portuguese version of NeilPatel.com than I do on the Spanish version. Here’s what’s interesting…. Build a community.

Strategy 111

Strategy Sales Hiring Software Review Technical Review 111

Natalia Luneva

JANUARY 13, 2021

Richman’s former company was Halp, a help desk for operations teams. Yet today even informative FAQs or blog posts aren’t enough for describing your software in the best light. They have a learning portal that contains on-demand courses and webinars. Interview them for your blog, vlog or podcast and link back to their website.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

JULY 15, 2022

You could watch it on YouTube or search on SaaStr on the blog about how ClickUp leveraged it. Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that.

Scale 261

Scale Outsourcing Services Sales Hiring VP of Engineering 261

Incredo

DECEMBER 12, 2019

Why software reviews are your best friends and why you need them? #1 Bad reviews teach, good reviews sell Not all of your reviews will be positive. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address. And find time to contact them.

Software Review 37

Software Review Systems Review Software Social Media 37

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Be a customer for a day – good old role play (and across all teams)400. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Be a customer for a day – good old role play (and across all teams)400. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

This guest blog was written by Jason Noble , a UK-based Expert in Customer Success. a monthly webinar and podcast program that covers a wide-range of customer success topics. Be a customer for a day – good old role play (and across all teams)400. Visit your customers – all execs and, even better, all teams. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does one instil volume based pricing without disincentivizing usage? Andy MacMillan: Excellent.

Sales Hiring 215

Sales Hiring Scale Leadership Sales Enablement 215

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

User Pilot

JUNE 14, 2021

Confirmation and reminder emails are transactional communications sent via email to confirm user actions (payments, orders placed, support ticket submitted) and send reminders of past actions (your trial will expire, the webinar you’ve subscribed to is about to start, etc). Like joining a webinar they subscribed to.

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

SaaStr

AUGUST 19, 2022

And also on the side, doing a strategy of pure, just changing our ICP and fully picking it and making it super narrow and super focused, and having 25% of the team doing that. And 75% of the team continuing business as usual. Don’t sweat it if like webinars only sort of work for you; you only got one or two customers, right?

Scale 231

Scale Sales Hiring Scaling VP of Engineering 231

How To Buy Saas

DECEMBER 1, 2020

Moving down the lines of this blog, you will get to learn some of the smart ways of doing saas marketing in 2021. Webinars are considered to be the best way to showcase saas to their customers and also gain feedback. Get a webinar or interview session plan with your industry expert. How Is SAAS Marketing Different? Howtobuysaas.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105