Totango

AUGUST 25, 2022

Then, we’ll dive into how customer engagement is measured and which key performance indicators (KPIs) are important, a topic further discussed in this excellent post by Matrix Partners serial entrepreneur and venture capitalist David Skok. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys.

Engagement 96

Engagement Strategy SaaS Scale 96

Blulogix

OCTOBER 11, 2023

In this comprehensive blog post, we’ll explore how a top-tier mediation engine can significantly improve the bottom line for MSPs. One crucial tool in achieving these goals is a best-in-class mediation engine. Compliance : Ensure the mediation engine complies with industry regulations and data security standards.

Engineering 52

Engineering Management Technical Review Software Review 52

Totango

AUGUST 18, 2022

Successful onboarding sets the customer on a path toward product adoption, subscription renewal, and long-term loyalty. This increases customer satisfaction, reduces the risk of refund requests and increases the likelihood of customers renewing their subscriptions rather than churning. Define your goals and KPIs.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Subscription Flow

DECEMBER 28, 2023

The reason why many businesses have transitioned from the perpetual licensing model to the subscription-based licensing model is because this latter pricing model has the potential to benefit both the consumer and the business. Read more: Term License vs Subscription: An Eagle’s Eye View What is a SaaS Subscription Model?

Subscription 52

Subscription Payment Features SaaS Software 52

User Pilot

JANUARY 16, 2024

Ask ChatGPT to identify the best KPIs for measuring the success of a new feature. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 87

ChatGPT Management Underperforming Technical Team Technical Review 87

SaaStr

JULY 30, 2023

Whereas G used to build out a complex martech stack that was just focused on personalized emails with several different tools (with different subscriptions and costs), now he has his teams use only 1 or 2 AI-backed tools to help their personalized outbound at scale. Run growth like a product team focused on a marketing scope with sales KPIs.

Scale 221

Scale Sales Hiring AI Banking 221

Totango

FEBRUARY 9, 2022

Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. Typically, a business will send one or more renewal reminders and offers to a customer whose subscription is about to expire. What Is Contract Renewal? In-App Promotions.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

Totango

MARCH 19, 2021

Renewal: your customer evaluates whether or not the value they’ve derived from their initial purchase warrants renewing their license or subscription. For example, a customer’s frustration with their onboarding process may already be influencing their decision-making about what they will do when it’s time to renew their subscription.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

ProfitWell

APRIL 8, 2020

There are plenty of posts out there telling you which KPIs will help you improve your sales, but in this post, we'll tell you which ones reveal the most about how happy your customers are with your product. What are customer success KPIs? Why subscription businesses need to pick the right customer success KPIs.

Customer Success 72

Customer Success Churn Acquisition Subscription 72

Totango

AUGUST 9, 2022

To use segmented data for practical applications, teams may use tools such as key performance indicators (KPIs), dashboards and reports. Actions based on data trends can be automated using a tool such as a customer success platform that triggers workflows based on KPI monitoring. Sync Your Data with Actionable Workflows.

B2B 99

B2B Social Media Market Research Customer Success 99

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. KPIs and success metrics to track Mean Time To Recovery (MTTR) : MTTR measures the average time it takes to recover from a system outage or failure.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

CloudGeometry

MARCH 3, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. It’s easy to get lost in the noise of “SaaS monetization makes the world go round,” “Subscriptions mean printing money,” and other hype.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. First, we’ll define what customer retention automation is.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

Totango

FEBRUARY 23, 2022

Ideally, they enjoy a satisfying experience that motivates them to buy from you, renew their SaaS subscription when the time comes, and become an advocate for your brand. For example, a customer who experiences difficulty onboarding and does not receive assistance may decide not to renew their subscription.

SaaS 110

SaaS Software Review Technical Review Onboarding 110

SaaStr

MAY 29, 2020

And a good example of what a fair, reset benchmark and set of KPIs might be for you and your team: What Workday just reported: Workday is still growing — but 30% slower now. And what’s happening to them is probably a good proxy for what you can expect in a similarly diverse customer base.

Healthcare 242

Healthcare Travel Benchmarks Subscription 242

OPEXEngine

DECEMBER 31, 2020

Each year, we do our best to provide you with valuable SaaS insights and share best practices through case studies, reports, webinars, and blog posts. In our last post of 2020, we wanted to share the most popular of these blogs and webinars with you. Top-Read Blogs of 2020. READ THE POST. READ THE POST. READ THE POST.

Software Review 52

Software Review Cybersecurity SaaS Benchmarks 52

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. Renewal of subscriptions. Communicating this requires high-touch engagement strategies, such as meeting with executives and stakeholders to establish goal-oriented KPIs and review performance.

Engagement 76

Engagement Technical Review Software Review Enterprise 76

Totango

DECEMBER 14, 2021

Use KPIs for product usage and customer satisfaction to monitor disengaged customers and trigger automated appreciation messages. Customers, in turn, will appreciate your gifts and will be inclined to reciprocate by renewing their subscriptions or making additional purchases. The best gifts are those your customers truly want.

Market Research 82

Market Research Technology Strategy Branding 82

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Don’t settle for a customer success platform that only provides limited functionality or requires you to upgrade your subscription to accomplish your goals. Scale Your Journey, Not Your Platform.

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

SaaStr

MAY 13, 2019

The redesign also integrated our non-blog post content much more deeply than before — tripling the content in our feed. We started this year with our newsletter subscriptions. And agreeing on what the goals and KPIs are for all key initiatives. That was a win. This was a win, especially since we had nothing here before.

Scale 163

Scale Scaling Engagement Subscription 163

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Here is a simple formula to calculate ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Scale 72

Scale Underperforming Technical Team Benchmarks Onboarding 72

User Pilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. What is Product Marketing?

Product Marketing 94

Product Marketing Metrics Customer Lifetime Value Marketing 94

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Key metrics and KPIs to measure user onboarding success Let’s look at the 10 key metrics and KPIs you should use to measure the success of your user onboarding process.

Onboarding 76

Onboarding Metrics Retention Scale 76

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

FastSpring

NOVEMBER 3, 2021

For example, not long ago, we were migrating the subscriptions of a new customer into our system. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company.

Merchant Services 141

Merchant Services B2B Payment Solutions SaaS Payments 141

Totango

MARCH 4, 2022

Totango’s platform achieves this by combining KPI monitoring with automatically and manually triggered workflows called SuccessPlays , which reflect best practices for specific situations. KPIs are used to define customer objectives and track progress toward corresponding goals.

B2B 91

B2B Customer Success Technical Review B2C 91

Totango

JUNE 30, 2021

How much value customers derive during the adoption stage will weigh heavily on their decision to renew or not renew their subscription to your product. Customers with low adoption rates are less likely to renew their subscriptions and more likely to churn. Why Is It Important to Boost Product Adoption?

Onboarding 94

Onboarding Customer Success Subscription Payment Features 94

Totango

MAY 14, 2021

This KPI tells you what percentage of customers are renewing their subscriptions with you over a given time frame, typically a year. The Upsell and Expand Customers SuccessBLOC includes KPIs you can use to track customer growth. Net revenue retention (NRR) is similar, but factors in upgrades. Customer Lifetime Value.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

OPEXEngine

MAY 10, 2022

From conversations with the CFOs of these companies and some of the leading private SaaS companies of that era, like Hubspot, and others, the major way that these companies managed through the recession while continuing to build value and not slow their growth was to double down on their Growth and Efficiency KPIs. A ratio over 1.5

Technical Review 59

Technical Review Systems Review Benchmarks Investment 59

Totango

AUGUST 5, 2022

Identification of the client’s goals and KPIs used to measure progress. KPIs for measuring progress toward goals. If we can help you achieve these numbers within this time frame, would you be inclined to renew your subscription to our product? An analysis of the client’s workflow. Questions about the client’s budget.

Onboarding 83

Onboarding Technical Review Software Review B2B 83

OPEXEngine

NOVEMBER 17, 2020

If there is one thing I have learned in my decades of building businesses, it is that KPIs are most useful if you are clear about the goal of the metric. You have to know what the KPI should be telling you in order to understand how to calculate it. For monthly subscriptions, it may be the day after the subscription expiration.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

CustomerSuccessBox

MAY 25, 2022

Consider a welcome screen with numerous elements competing for your attention: a product tour, tutorials, hotspots, email subscription pop-ups, blog post notifications, CTA buttons, and so on. You don’t track KPIs around Onboarding. Start by identifying which KPI suits them best and track the numbers at regular intervals.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

Totango

FEBRUARY 19, 2021

Why Customer Satisfaction KPI Numbers Matter. Your customer satisfaction KPIs provide a direct window to your business performance. These KPI’s can also lend important insights into the underlying causes of your business performance. Choosing the Right Technology Makes Tracking Customer Satisfaction KPI Data Easier.

Retention 63

Retention Branding Churn Metrics 63

Totango

MAY 6, 2021

As a concept, in a SaaS context, it represents how successful a company is at getting customers to renew subscriptions or licenses. Steps in the process include onboarding , adoption , support escalation and subscription renewal. In other words, the more often your customers renew, the better your customer retention.

Strategy 74

Strategy Retention Education Benchmarks 74

Totango

AUGUST 28, 2020

Define your goals and KPIs. Track KPIs that let you determine when milestones have been reached so that customers see the value your product delivers. The post A Customer Onboarding Checklist for Successful CS Teams appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Onboarding 71

Onboarding Scale Software Review Systems Review 71