SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? Who should Customer Success report into? While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024.

Customer Success 234

Customer Success Scale Sales Hiring Benchmarks 234

SaaStr

AUGUST 26, 2022

Fenwick, one of the bigger Silicon Valley / tech law firms put out its quarterly report on the venture market , sourced from 194 deals that actually closed in Q2’22, and I found the way the data was presented super helpful given all the drama in the venture markets, on twitter, etc. But Later Stage Prices Have Fallen Quite a Bit.

Pricing 297

Pricing Social Media B2C Startup 297

SaaStr

JUNE 19, 2023

While now mainstream, our early thinking on the power of Second Order Revenue in many ways informed a generation of SaaS entrepreneurs and the whole CS space. Just a few of the recent emails and calls we’ve gotten: A random person in CS emailed us they are increasing our pricing more than 10x. Having CS report to sales.

Customer Success 238

Customer Success Pricing Revenue Sales 238

SaaStr

JUNE 10, 2023

If you do raise prices, how about also adding more value than price increase? 2023 has become the year of not just the aggressive price increase, but the threatening renewal conversation. 2023 has become the year of not just the aggressive price increase, but the threatening renewal conversation. At least, feel better.

Pricing 179

Pricing SaaS Marketing Customer Success 179

SaaStr

MAY 25, 2023

So ChartMogul pulled together some nice data and statistics across its 2,100 SaaS customers and users for its 2023 Benchmarks report here. My favorite hart is this one, that tracks how Top Quartile SaaS companies have grown the past few years: What it shows it what we all sort of know, but puts specifics on. Like a rock.

SaaS 196

SaaS Benchmarks Startup Pricing 196

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Best article to read: RevOps is taking over how B2B SaaS companies look at sales. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Sales Hacker. Focus areas: Yes, we’re biased on this one.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

DECEMBER 12, 2022

They are the great gifts in SaaS. The quality of the average CS experience I’ve had over the past decade has deteriorated as SaaS has grown. A second multi-billion dollar vendor gave us 8 days to pay a massive price increase without notice. That’s the entire annual price we were paying the prior vendor.

Customer Success 241

Customer Success Systems Review AWS Software Review 241

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

NOVEMBER 22, 2023

The different stages you can implement conversion rate strategies are during a free trial , on blogs, landing pages , pricing pages , and the homepage. Make the pricing on the pricing page as transparent as possible. Use funnel report insights to fine-tune users’ journey from one stage to another.

SaaS 104

SaaS Retention User Experience Pricing 104

SaaStr

JULY 18, 2022

So Gartner has its latest report out on worldwide IT forecasts, taking into account inflation, the Ukraine invasion, current effects, and other volatility today. While hardware changes are coming in lower than expected, for SaaS and software overall — times are still very good. in 2023, up from 9.6% Go forth and conquer!!

Venture Capital 323

Venture Capital Software Cloud Forecasting 323

SaaStr

DECEMBER 13, 2022

They know exactly what venture deals are priced at, exactly how many are happening, and exactly what is happening across 100s and 100s of leading startups. At least for now, investing early has only been partially impacted by stock prices that have fallen 50%-75% since their peaks for even the best in SaaS.

Education 283

Education Startup Pricing Investment 283

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

SaaStr

OCTOBER 15, 2020

But—and no one knows this better than you—SaaS solutions can save your team so much time. This means collecting and reporting on sales tax isn’t just a time-suck—it’s a liability. Save yourself the hassle by automating your sales tax collection and reporting. 1 Sales tax. Your accounting team hasn’t either. 4 User support.

Business 314

Business AI Search Marketplace as a Service compliance 314

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

Blulogix

APRIL 2, 2024

From navigating account hierarchies and product configurations to handling intricate pricing models and regulatory compliance, the path is fraught with potential pitfalls that can impede business growth and customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 95

Systems Review Management SaaS Education 95

SaaStr

MAY 27, 2022

They aren’t scientific, but they do poll out 25,000+ LinkedIn followers, who consist mainly of SaaS executives. Notwithstanding the drama in the public markets, most SaaS companies and startups are growing faster than ever. #6. 59% of you have raised prices this year. So there’s something to them. Good for you!

Sales Hiring 278

Sales Hiring Pricing Scale Interviewing 278

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). No longer will rigid, one-size-fits-all plans and shadowy pricing structures hold sway.

B2B 52

B2B Subscription Payment Features Pricing 52

SaaStr

MAY 10, 2023

So we’ve covered HubSpot on our 5 Interesting Learning series more than any other SaaS leader, but it’s for a reason. They’re a barometer of sub-enterprise B2B SaaS in many ways. Like almost everyone in SaaS, HubSpot is getting more profitable and more efficient — quickly. And what’s the latest?

Scale 245

Scale SMB Headcount New CTO 245

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. An Ahrefs blog post.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

Blulogix

JANUARY 16, 2024

Understanding the Benefits of Usage-Based Pricing By BluLogix Team In the fast-paced and ever-changing world of modern business, the ability to adapt and be flexible is crucial for thriving. This is especially true in the realm of pricing models, where a one-size-fits-all approach often falls short.

Pricing 52

Pricing Scale Telecommunications Subscription 52

SaaStr

DECEMBER 26, 2022

Despite economic headwinds, SaaS spending continues to grow, with most companies having self-reported increasing or maintaining SaaS spending. These insights from the world’s largest software marketplace come from 3 sources, namely: G2’s Annual buyer behavior report, which researches 1000+ global software users.

Software Review 187

Software Review Software Azure Cloud 187

SaaStr

DECEMBER 19, 2022

They know exactly what venture deals are priced at, exactly how many are happening, and exactly what is happening across 100s and 100s of leading startups. At least for now, investing early has only been partially impacted by stock prices that have fallen 50%-75% since their peaks for even the best in SaaS.

Startup 211

Startup Education Pricing Investment 211

Subscription Flow

JANUARY 2, 2024

The SaaS industry has been growing at a phenomenal rate for quite some time now, prompting many businesses to now think of ways in which they need to invest in efficient ways of running their business in the SaaS world. In doing so, SaaS businesses of all sizes face common payment processing SaaS challenges.

Payment Services 52

Payment Services Merchant Services SaaS Payments Payments 52

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. Understanding Why Customer Renewal Rate Is Important and Key Tips to Boost It Every SaaS company must understand their renewal rate.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Incredo

JANUARY 14, 2020

You searched it on Google, found an article on a video software provider’s blog, and clicked on the headline. At the end of the post, you saw a freebie on a similar topic. What just happened is that you entered another SaaS company’s sales funnel. Have trouble setting up and optimizing your SaaS conversion funnel?

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

SaaStr

JUNE 11, 2022

So what exactly is going on in SaaS? On the one hand, Salesforce, Okta, Datadog and more are reporting record earnings. But with SaaS and Cloud stock prices way, way down, venture markets are reacting far more to that than epic revenue growth. SaaS companies in many cases are booming. jasonlk) June 9, 2022.

Investment 282

Investment Cloud Startup Pricing 282

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). So why put it on our shortlist? More on that below.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

FEBRUARY 2, 2024

Jason now has 5 investments at $200m+ ARR that are all cash-flow positive (which is necessary today), and there’s one clear trend he’s seen in today’s new efficient world: The New Normal is 700 Employees at $200,000,000 in ARR (or $300,000 per employee) at the average public SaaS company. “Don’t hire the broken.

Sales Recruiting 278

Sales Recruiting Trends Sales Hiring Software Review 278

User Pilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. Userpilot offers the best value balance between functionality and price but supports only web apps. Real-time reporting Integrations with Mixpanel, Heap, Amplitude, Segment, and Google Analytics.

SaaS 97

SaaS Scale Social Media Pricing 97

User Pilot

JULY 31, 2023

Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way. Despite its strengths, like the ability to automate personalized messages across different channels for multiple user segments or the analytics and reporting features, it has its drawbacks.

Social Media 92

Social Media SaaS Marketplace as a Service Communication 92

User Pilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? We look at its pricing structure, what’s included in each plan, and its strengths and weaknesses. Mixpanel pricing strategy uses both free and paid plans. Mixpanel pricing. Let’s dive in!

Pricing 96

Pricing Software Review compliance Retention 96

SaaStr

OCTOBER 15, 2022

The industry has been turned on its head, as we went from private 100x ARR deals in 2021 to public SaaS companies trading at 5x ARR on average in 2H’22 and with multiples at all-time lows for the past 6 years. This week in enterprise software: Top 10 #SaaS #Cloud multiples as of today's market close. That just makes sense.

Startup 233

Startup Cloud Growth Marketing SaaS 233

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Identify drop-off points from the report. Couple findings with other reports to drive deeper insights. Funnel analysis report generated using Userpilot. Funnel analysis report generated with Userpilot.

SaaS Payments 102

SaaS Payments Payment Services Payment Methods Payment Solutions 102

User Pilot

JUNE 8, 2023

Here are a few benefits: Improves customer experience Analyzing customer journeys enable SaaS companies to improve the customer experience by identifying stages that need optimization. Let’s imagine a SaaS product that witnessed a high churn rate during the onboarding stage. What is an example of customer journey analytics?

Underperforming Technical Team 91

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 91

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. A few weeks ago, to great fanfare, the marketing automation Cloud leader Klaviyo filed an S1, marking the first pure SaaS company to file to go public in a 2-year draught in SaaS IPOs.

Cloud 236

Cloud Payments Software Review Payment Solutions 236

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Willingness To Pay (WTP) is a concept from pricing research studies describing the maximum price the customer is ready to pay for the product.

SaaS 103

SaaS Interviewing Pricing Market Research 103