Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Strategy 111

Strategy Enterprise Business Model Acquisition 111

Subscription Flow

MARCH 1, 2024

Imagine a situation where each prospective client that visits your website receives a seamless checkout experience, resulting in a rise in conversions and satisfied customers. A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service.

Payment Services 83

Payment Services Payments Payment Methods Merchant Services 83

Blulogix

JANUARY 8, 2024

How the Right Platform Enhances Your Subscription Billing Experience By BluLogix Team Welcome back to our series on selecting the ideal subscription billing platform. Selecting the right subscription billing platform is a strategic decision that can significantly impact your business’s success.

Payments 52

Payments Payment Features Payment Services Subscription 52

Blulogix

JANUARY 3, 2024

Why BluIQ by BluLogix Should Be Your Top Choice for Subscription Billing By BluLogix Team In the previous installment of our series on selecting a subscription billing platform , we discussed the importance of choosing the right platform and outlined key considerations for your evaluation.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

Blulogix

FEBRUARY 13, 2024

Agile monetization, especially within the context of subscription and recurring revenue models, necessitates a holistic approach that permeates every facet of an organization. This alignment can lead to more innovative and market-responsive products that enhance customer satisfaction and drive revenue growth.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

Blulogix

JANUARY 4, 2024

Key Considerations When Evaluating Subscription Billing Solutions By BluLogix Team Welcome back to our series on selecting the right subscription billing platform for your business. Subscription Billing 1. Customization: Can you customize pricing plans and packages to align with your business strategy?

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

SaaStr

FEBRUARY 14, 2023

As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business? Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model.

Metrics 214

Metrics Marketing SaaS SMB 214

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 93

Scale Underperforming Technical Team Churn Trends 93

Blulogix

JANUARY 1, 2024

The Ultimate Guide to Choosing a Subscription Billing Platform By BluLogix Team In today’s subscription-driven business landscape, selecting the right subscription billing platform can be a game-changer. It impacts not only your billing processes but also your customer satisfaction, revenue growth, and scalability.

Payments 52

Payments Payment Features Subscription Payment Services 52

SaaStr

MARCH 9, 2022

Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model. As Clayton says, “Basically, whatever you can do capture more of the value derived and willingness to pay from different segments of customers you’re going after, the more you can maximize revenue.”. Dive Deeper or Go Broader.

Revenue 245

Revenue Sales Hiring Leadership Scale 245

Blulogix

OCTOBER 11, 2023

5 Ways Managed Services Providers (MSPs) Add Top-Line Revenue By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. In this blog post, we’ll explore five effective strategies that MSPs can employ to add top-line revenue.

Revenue 52

Revenue Management Cybersecurity Healthcare 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Retention 74

Retention Metrics Strategy Scale 74

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Neil Patel

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? The AIDA model is the traditional way to track the customer journey. turning them into a customer. Realistically, not everyone who visits your website will convert to a paying customer, which is why we use a funnel shape.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

SaaStr

JANUARY 5, 2022

How did they turn their growth rates around? At Box, we’ve found a lot of success in getting customers to adopt new features within Content Cloud. So far in FY2022, 62% of our total revenue came from customers with more than one Box product, up from 57% in FY2021. But this year, they’ve had three consecutive quarters of growth.

Scale 265

Scale Scaling Sales Hiring Software Review 265

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

CloudGeometry

MARCH 3, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. It’s easy to get lost in the noise of “SaaS monetization makes the world go round,” “Subscriptions mean printing money,” and other hype.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

NOVEMBER 14, 2023

What Is A “Consumption” Business In the old days of software, you had a company like Oracle that popularized the perpetual license where customers own the software and vendors own the market. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. It didn’t work. The moral of the story?

Compensation 164

Compensation Sales Azure AWS 164

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 80

SaaS Payments Management Customer Lifetime Value SaaS 80

Blulogix

FEBRUARY 9, 2024

Mastering the Maze: How to Amidst the Complexities and Opportunities of Subscription Billing By BluLogix Team Unraveling the Intricacies of Subscription Billing As businesses increasingly pivot to subscription models to drive recurring revenue , understanding the nuances of subscription billing becomes paramount.

Payments 52

Payments Payment Services Subscription Payment Features 52

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. For mid-tier or mid-market, customers the process usually begins 3 months in advance.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. A prospect may also encounter your brand through word-of-mouth or a customer referral.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. What Is a QBR in SaaS?

Technical Review 97

Technical Review Artificial Intelligence SaaS Software Review 97

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth.

Software 101

Software Branding Customer Success Retention 101

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. How do you tell when it’s time to ditch your current system and invest in a CS upgrade? However, these are primarily sales functions, not customer success functions.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 99

B2B Social Media Market Research Customer Success 99

User Pilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance.

SaaS 71

SaaS Sales Funnel Customer Lifetime Value Acquisition 71

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

SaaS 110

SaaS Software Review Technical Review Onboarding 110

Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. We’ll walk you through a five-step strategy to promote customer success using playbooks. What Is a Customer Success Playbook?

Customer Success 86

Customer Success Onboarding Construction Retention 86

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Essentially, that’s the beauty of subscription business models. In a recent study , Zuora found that 71% of adults across 12 countries have subscription services.

Subscription 102

Subscription Payment Features Strategy Payment Methods 102

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS?

Market Segmentation 92

Market Segmentation Retention Marketing Software Review 92

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90