SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. Now, it’s time to create the 2023 SaaS funding napkin. At the Seed stage, investors also asked how much ARR companies had at the time.

AI 194

AI Underperforming Technical Team Cloud Strategy 194

SaaStr

MARCH 25, 2022

Yet, it’s crucial to understand how to set the right goals for your sales teams to ensure optimal growth. Sam Blond, CRO at Brex, shares his insights into how to select suitable targets and ensure your team hits them. The first one is where you set the target, and the second one is how you perform.

Sales Hiring 268

Sales Hiring Revenue Finance Startup 268

SaaStr

JUNE 7, 2023

In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. It has now secured over $67M in funding and offers a robust platform for mid-market and SMB segments. Well, not all the time. Sign up for free.

Scale 207

Scale Scaling SMB Marketing 207

SaaStr

DECEMBER 4, 2023

So i f deals take longer to close, you’re spending more money and paying people longer, so your customer acquisition costs are increasing, payback takes longer to materialize, and your LTV to CAC goes down. And then run all of those processes at the same time. How can you justify flexible payment terms to your internal stakeholders?

SaaS Payments 223

SaaS Payments Payment Services Payments Payment Features 223

SaaStr

SEPTEMBER 14, 2020

During the COVID crisis over 400,000 storefronts made the switch to e-commerce. Rolling forward just seven years that has jumped eight times, and another staggering 61 times in twelve years. By 2030, it is predicted to take over all technology and software. Think of this take over like a Pac-man eating effect.

Technical Review 308

Technical Review Cloud Software Review Technology 308

Baremetrics

OCTOBER 8, 2021

One of the most important metrics is customer acquisition cost (CAC). CAC represents the total cost to onboard a new paying customer. However, calculating CAC directly in Stripe can be difficult. When it comes to calculating CAC for Stripe customers, along with all of the related metrics , Baremetrics excels. What is CAC?

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

Baremetrics

SEPTEMBER 26, 2021

But how many SaaS financial metrics are you really tracking? Most SaaS companies keep track of their customer acquisition cost (CAC) and customer lifetime value (LTV), but how about your CAC:LTV ratio or months to recover CAC? If you had to calculate them all on your own, you wouldn’t have time to do anything else.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Baremetrics

OCTOBER 26, 2021

What is CAC for Shopify Partner Apps? Use Baremetrics to calculate CAC for Shopify Partner Apps CAC for Shopify Partner Apps How do you calculate CAC for Shopify Partner Apps? Baremetrics can calculate CAC for Shopify Partner Apps Why do you need to calculate CAC for your Shopify Partner Apps?

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

Blulogix

JANUARY 5, 2024

It represents predictable income that continues over time. It provides stability and long-term sustainability by reducing reliance on one-time sales. Example: A software-as-a-service (SaaS) company tracks how many customers cancel their monthly subscriptions.

Subscription 52

Subscription Payment Features Payment Services Payments 52

OPEXEngine

MAY 10, 2022

When companies finalized their 2022 budget plans in late 2021, the stock market was coming off all-time highs, Covid appeared to be receding and Russia had not yet invaded Ukraine. We have been asked quite a bit lately how companies navigated the Great Recession of 2007-2009 and what companies can do today to protect against a downturn.

Technical Review 59

Technical Review Systems Review Benchmarks Investment 59

The Angel VC

MARCH 23, 2016

I received a lot of great feedback on the template and the original post remains one of the most viewed posts on this blog up to this day. In the last few weeks I've finally found some time to create a "v2" of the template. The spreadsheet should be pretty self-explanatory but I've included a number of comments in the spreadsheet.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Clouded Judgement

FEBRUARY 3, 2023

I also want to mention – I use this blog as somewhat of a personal journal. We have companies like BuzzFeed and C3 making loose announcements about how they will incorporate generative AI into their business, sending their stocks up 50-100%+. The ceiling for how high rates could go is seemingly capped.

Cloud 130

Cloud Azure AWS Generative AI 130

Chart Mogul

AUGUST 20, 2020

4x entrepreneur Andrew Gazdecki shares how you can better prepare yourself for your startup's acquisition, and make the journey a rewarding one. Selling your startup is a full-time job. As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. Negotiate everything. Annual Recurring Revenue (ARR).

Acquisition 105

Acquisition Startup Technical Review Scale 105

User Pilot

JANUARY 31, 2023

Here we will discuss how you can define product launch success and how to track, monitor, and improve it. Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. How do you determine the success of product launches? What is a product launch?

Metrics 93

Metrics Scale Software Review Retention 93

Kellblog

JULY 25, 2020

Here’s the first one, which shows the progression of the EV/NTM revenue multiple [2] for a set of 50+ high-growth SaaS companies over the past 15 or so years [3]. As of the last data point in this series (7/14/20) it stood at 13.8x, down from an all-time high of 14.9x. Since mean reversion can come with over-correction (e.g.,

Technical Review 96

Technical Review Software Review Pricing Metrics 96

User Pilot

APRIL 23, 2023

The retention rate measures the percentage of paying users retained over a period. It helps you understand how your product is doing in terms of achieving its desired outcomes. Customer acquisition cost (CAC) CAC, or customer acquisition cost, is the average cost of acquiring one new customer.

Metrics 84

Metrics Customer Lifetime Value SaaS Scale 84

User Pilot

FEBRUARY 25, 2024

Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Funnel analysis is a method for tracking how users progress through each user journey. This lets product managers and marketers track how users progress through each stage. Create data-driven product roadmaps.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Payment Solutions 98

ProfitWell

AUGUST 20, 2020

How does customer support impact retention? We’re talking how strong customer support positively impacts retention. We’re talking how strong customer support positively impacts retention. First, I’ll share how good support drives willingness to pay and leads to higher net promoter scores. The data: 1. Number of tickets.

Marketing 105

Marketing B2B Scale Customer Support 105

User Pilot

AUGUST 18, 2021

In this article, we'll go over what customer engagement is, why you should measure it and how plus some of the top metrics to track. Measure customer engagement by month, week, or day to find out how many users return to your app over time. Why is it important to measure customer engagement in your product?

Engagement 98

Engagement Retention Software Review SaaS 98

User Pilot

MARCH 15, 2022

In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. Your go-to-market strategy is simply a roadmap for how you’ll take your product to the market. Let’s get started!

Strategy 88

Strategy Marketing SaaS Customer Lifetime Value 88

Neil Patel

JULY 7, 2020

It’s time-consuming and hard to implement. But what if you don’t have the time to go through a 21-part training series? Well, today I thought I would make your life easier by sharing 21 of my own SEO and content marketing worksheets and templates to help you get higher rankings in less time and, best of all, with less effort.

Underperforming Technical Team 145

Underperforming Technical Team Content Marketing Advertising Construction 145

Chart Mogul

MARCH 31, 2022

The SaaS industry is currently worth over $145 billion. You don’t know how your … Every SaaS business wants to succeed. The SaaS industry is currently worth over $145 billion. The SaaS industry is currently worth over $145 billion. You don’t know how your business is doing if you’re not measuring your performance.

Metrics 52

Metrics Scale Startup SaaS 52

User Pilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! By educating your customers , you allow them to discover the full potential of the product and learn how to use it. The metric is also used to predict customer churn.

SaaS 100

SaaS Interviewing Pricing Market Research 100

OPEXEngine

AUGUST 23, 2022

OPEXEngine’s current benchmarking shows that overall, R&D expense ratios do drop as companies grow over $IB – there are economies of scale as revenue increases, but interestingly, highly-valued SaaS companies actually spend a higher percentage on R&D than their peers in the same revenue size. . Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

SaaStr

MARCH 31, 2020

Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth experiments at your organization. And you wonder like, “That sounds good, but how good is it?” Want to see more content like this?

Scale 132

Scale Scaling Sales Hiring Engineering 132

The Angel VC

OCTOBER 24, 2013

[Note: This post first appeared as a guest post on Andrew Chen's blog. He was kind enough to publish my post on his blog, and I am republishing it here.] Cohort analyses are also essential if you operate a SaaS business and want to know how you’re doing in terms of churn, customer lifetime and customer lifetime value.

Customer Lifetime Value 211

Customer Lifetime Value SaaS Churn Growth Hacking 211

Chargify

OCTOBER 21, 2020

Throughout the customer lifecycle, however, your subscription billing platform should be prepared to collect and consolidate data from across your enterprise not only to properly bill your customers, but also to better understand how they are using your services. Why Establish an Analysis Framework. Identifying Metrics.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Here’s how you can create an effective customer acquisition strategy to win more business in your own SaaS company. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OPEXEngine

JUNE 23, 2021

The CAC Payback Period, also known as Months to Recover Customer Acquisition Cost (CAC), measures the number of months of subscription revenue it takes to recover the costs to acquire one customer. The basic way to calculate this metric is to divide CAC by Average Revenue per Customer Account or ARPA.

Benchmarks 52

Benchmarks Acquisition SMB Subscription 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. Basically, Customer journey analytics is a means to analyze how your customer engages with your product within a customer journey.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

OPEXEngine

NOVEMBER 17, 2020

You have to know what the KPI should be telling you in order to understand how to calculate it. Now is the time to identify what KPIs are not calculated quickly and easily at your company. Now is the time to identify what KPIs are not calculated quickly and easily at your company. Customer Acquisition Cost (CAC).

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

Chart Mogul

AUGUST 20, 2020

4x entrepreneur Andrew Gazdecki shares how you can better prepare yourself for your startup's acquisition, and make the journey a rewarding one. Selling your startup is a full-time job. As someone who’s sold two businesses already, I know how easy it is to be overwhelmed. Negotiate everything. Annual Recurring Revenue (ARR).

Acquisition 52

Acquisition Startup Technical Review Scale 52

Baremetrics

SEPTEMBER 2, 2021

How Does Recurring Billing Work? Examples of Recurring Billing (And How to Measure Your Billing Metrics) Pros and Cons of Recurring Billing 1. How to Set Up Recurring Billing With Stripe? How to Monitor Recurring Billing With Baremetrics? How Does Recurring Billing Work? Table of Contents. Recurring Billing FAQs 1.

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

Sales Hacker

JUNE 29, 2020

The concept is simple, customers pay a monthly or annual fee to use the software, often hosted in the cloud, rather than a one-time sale, and they get access to new features and updates as they roll out. But having the wrong strategy can mean losing subscribers and leaving large amounts of money on the table.

Scale 78

Scale Sales Hiring Strategy SaaS 78

User Pilot

JUNE 11, 2021

But what data should you analyze and how? We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here! FullStory tracks user interactions and creates funnels to help you observe how your users behave in each funnel.

Software Review 52

Software Review Software Social Media SaaS 52

SaaStr

MARCH 8, 2019

Brian Halligan: Whether we all like it or not, trust in sales and marketing is at an all-time low. How did our best customers find us in the first place? I have been thinking a lot, a lot, about how do you grow your business in 2019, in 2020? I’ve come up with a whole new model for describing how you grow.

Scale 107

Scale Sales Hiring Underperforming Technical Team Social Media 107

ProfitWell

NOVEMBER 20, 2019

And Zenefits —SaaS for managing human resources—is highlighting that change on its blog, deemed Workest. So the next question lies: As the workforce changes, does the way we hire talent change? Although I agree with a lot of what this post says, I’m not sure how I feel about the above. Your top subscription news.

Sales Hiring 40

Sales Hiring Sales Recruiting Content Marketing Underperforming Technical Team 40