Buffer Resources

SEPTEMBER 11, 2023

The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Having a strong LinkedIn game is no longer an option. What we’re witnessing in today’s tough economy is the inevitable rise of social selling. The ROI is insane.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Social Media 128

ChurnZero

JUNE 15, 2021

This is a guest blog post by Jeff Galowich, CEO of Blue Horizon Software. This is the key component of what we call the “quality of revenue,” which focuses on the stability and predictability of a company’s underlying business fundamentals. . The Different Types of Retention Metrics. cross-selling, upselling, etc.)

Retention 59

Retention Metrics Churn Customer Success 59

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. How to measure Product Marketing success? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 95

Product Marketing Metrics Customer Lifetime Value Marketing 95

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 79

Customer Success Customer Lifetime Value Software Review Systems Review 79

ChurnZero

NOVEMBER 17, 2020

This is a guest blog post by Kristen Hayer, Founder & CEO of The Success League. . Oh, Sales and Customer Success, you are my two favorite disciplines! There is nothing like closing a big deal with a new customer! This series of longer term wins is why I ultimately shifted my focus to Customer Success.

Customer Success 98

Customer Success Sales Compensation Churn 98

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. But, trust is a difficult concept to define or quantify. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. So, how can you build trust with UX design ?

Payment Methods 90

Payment Methods SaaS Payments Strategy Payment Services 90

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. Those days are over.

Engagement 202

Engagement Scale Software Review Communication 202

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. As an entrepreneur, Bob has previously said, “No one is coming to save you.” How important is it to own the entire customer journey?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Buffer Resources

SEPTEMBER 11, 2023

The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Having a strong LinkedIn game is no longer an option. What we’re witnessing in today’s tough economy is the inevitable rise of social selling. The ROI is insane.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

User Pilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback?

SaaS 52

SaaS Scale Software Review Churn 52

SaaStr

AUGUST 7, 2020

Coupa CEO, Rob Bernshteyn, and SaaStr CEO, Jason Lemkin, will discuss how the Cloud has changed in 2020. From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

Intercom, Inc.

SEPTEMBER 24, 2019

We often spend less time thinking and talking about the impact of design work – that is, what does our work truly achieve and change beyond just the artefact that it delivers. Recently in Intercom, we shared an internal memo with our team detailing our philosophy around how to have impact as a designer. Is well crafted and polished.

Traceability 222

Traceability Leadership Software Review Innovation 222

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is. What Is Customer Loyalty?

B2B 107

B2B B2C Underperforming Technical Team Business 107

SmartKarrot

FEBRUARY 9, 2022

At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

SmartKarrot

APRIL 4, 2022

To build a successful business in the current market, you must consider several variables. Customers are one of these critical factors. In recent years, we have seen organizations becoming customer-centric to cater to their needs and ensure their satisfaction. This way, they should lead organizations toward customer-centricity.

Benchmarks 10

Benchmarks Innovation Social Media Engagement 10

SmartKarrot

FEBRUARY 16, 2021

And it has been statistically proven that the 98% of the SaaS companies see their success rates by the choice of pricing models. To save you a lot on the clock, here in the blog you will find the differences between the two and which one to pick as well. Table of Contents. What is the Consumption-based Pricing Model?

Pricing 11

Pricing Subscription Payment Features Tiered subscription models 11

SaaStr

AUGUST 16, 2021

We put out a call on Twitter the other day for folks’ best tips on what has really lowered churn for them this year. Customers care about relationships, and nothing replaces a human available to help whenever you need something.” The best place to put that incremental dollar on the revenue team is in existing customers.

Churn 315

Churn Sales Hiring Headcount Technical Review 315

SmartKarrot

DECEMBER 4, 2020

Before customer success was introduced, companies used to spend massive funds in acquiring the customers only to see them finally go. But as customer retention became a major goal for these companies, customer success ROI started paying off. Importance of measuring customer success ROI.

Customer Success 10

Customer Success Sales Hiring Customer Lifetime Value Scale 10

SmartKarrot

MAY 6, 2020

For a successful business to run, the business owners need to evaluate their businesses from multiple view-points through measurable and quantifiable numbers. Product success metrics are the key parameters based on which the performance of a business in the real world is measured. Conversion Rate to Customer. They are: .

Metrics 10

Metrics Scale Business Customer Lifetime Value 10

Totango

SEPTEMBER 15, 2022

Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor. A customer success dashboard provides a powerful tool for tracking key performance indicators (KPIs) and ensuring that your clients are experiencing satisfying outcomes. What is a Customer Success Dashboard?

Customer Success 92

Customer Success Metrics Churn Forecasting 92

SaaStr

FEBRUARY 18, 2020

Anthony has done great category creation. But you’ve really focused in the area of customer success. In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. Want to see more content like this? Join us at SaaStr Annual 2020. CMO @ Anaplan.

Scale 212

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 212

SaaStr

OCTOBER 22, 2020

Prior to their incredibly successful IPO in April of 2017, they raised funding from some of the best in the business including Sequoia, a16z, Greylock, Khosla and Floodgate to name a few. Why was joining Okta the most challenging interview process he has experienced? How did it impact how he assesses candidates today? *

Sales Hiring 167

Sales Hiring Scale Interviewing Technical Review 167

SaaStr

MAY 28, 2019

Director of Customer Engagement, Leslie Lee, Salesforce VP of Community Erica Kuhl and Slack Developer Marketing Manager Elizabeth Kinsey for a session on building communities. Director of Customer Engagement @ Atlassian, Erica Kuhl, VP of Community @ Salesforce. Join Derek Anderson, Co-Founder of Bevy alongside Atlassian Sr.

VP of Engineering 167

VP of Engineering Scale Branding Engagement 167

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. However, there’s another type of churn that gets overlooked.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Intercom, Inc.

NOVEMBER 30, 2022

Revenue misses, M&A firesales, mass layoffs, doom, gloom, and oh yeah, Figma got bought. If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Hi, I’m Des from Intercom. Why talk about reacceleration?

Engineering 151

Engineering Scale Business Sales Hiring 151

OpenView Labs

FEBRUARY 5, 2020

DevRel (Developer Relations) is definitely one of those things that’s challenging to measure, mostly because it’s sometimes hard to define, but also because some elements of DevRel don’t lend themselves to quantifiable measurement. So, DevRel is difficult to define, and—like relationships—difficult to quantify.

Development 58

Development Scale Social Media Sales Hiring 58

User Pilot

JANUARY 4, 2022

Surely segmenting based on customer behavior will yield the best results for your marketing efforts. In this article we’re going to go over how using behavioral segmentation can increase customer lifetime value, grow your customer base, and boost brand loyalty through more contextual communication with your users!

SaaS 93

SaaS Scale Onboarding Customer Lifetime Value 93

User Pilot

JUNE 24, 2022

How can NPS analysis help you improve customer experience and ultimately achieve customer success? The Net Promoter Score analysis is the process of looking at customers’ NPS scores, dividing them into segments, and finding ways to improve customer loyalty. Analyze and tag open-ended answers.

Software Review 52

Software Review Data Benchmarks Scale 52

User Pilot

JULY 23, 2023

Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. What is B2B marketing team structure?

B2B 81

B2B Marketing Sales Hiring Social Media 81

User Pilot

NOVEMBER 25, 2023

TL;DR Retention analytics , also known as survival analytics, identifies the causes of customer churn. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s compare them! Let’s dive in! There is a better tool for your SaaS than Heap!

Retention 60

Retention Software Review Technical Review Scale 60

Sales Hacker

NOVEMBER 25, 2020

In an ideal world, your company has a truly close alignment between sales and marketing, and communication flows like a river between these teams. Hopefully, your marketing team has been sharing new content as it’s published and making the content catalog available internally. Let’s start with a story. Here’s how.

Content Marketing 84

Content Marketing Marketing Sales Leadership 84

ProfitWell

FEBRUARY 28, 2020

B2B lead generation is essentially customer acquisition. The term refers to the many tactics, channels, and strategies for generating B2B leads, all with the goal of getting high-value customers into your sales funnel. All four impact how you frame your pitch and where you go to acquire customers. Revenue Model.

Scale 54

Scale B2B Strategy Social Media 54

All that Saas

JULY 14, 2021

It has become a necessity for sales enablement apps to be implemented in a business. Sales enablement tools allow any sales representative can pick the correct content, turn it into the prospective customer, and track the engagement that is happening within that particular content. Showell is built for hybrid sales work.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Let’s compare them! But don’t worry – we’re coming to help!

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! But what’s the final checkpoint for your business?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SmartKarrot

JULY 28, 2020

Embracing certain practices, knowing what the next steps are, and veering them in the right direction is how the customer’s success during crisis should work. The Covid-19 pandemic has increased the churn rate and shook almost every industry. The Importance of Customer Success at times like Covid-19.

Customer Success 19

Customer Success Churn Communication Engagement 19