Nimble - Sales

SEPTEMBER 11, 2020

Laura talks about how to refine your marketing strategy by using the concepts from her book, Fast-Track Your Business: A Customer-Centric Approach to Accelerate Market Growth. The post How to Master a Customer-Centric Approach to Your Business appeared first on Nimble Blog.

Business 117

Business Metrics Strategy Marketing 117

FastSpring

JUNE 27, 2019

A customer-centric approach is necessary for any thriving business. In fact, 73% of employees report their job is more meaningful at companies where customer satisfaction is a key priority. The success of our customers is central to our culture at FastSpring. What does it mean to have a customer-centric culture?

Customer Success 72

Customer Success Leadership Engineering Data 72

Groove HQ

DECEMBER 13, 2019

“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. The post A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’ appeared first on Groove Blog. It’s a way of doing business. If you’re a parent sending your child to camp, you’re sure to have […].

Business 72

Business Customer Support 72

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 93

Technical Review Management Leadership Systems Review 93

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

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Customer Success Underperforming Technical Team Consulting Software Review 64

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

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Customer Success Consulting Churn Trends 98

Groove HQ

AUGUST 28, 2019

Customer satisfaction surveys color business insights by providing direct feedback from your most valuable resource. Using three questions as our guide, we’ll break down the essentials: What is a customer satisfaction survey? How do you write a customer satisfaction survey? How do you measure customer satisfaction?

Business 66

Business Customer Support 66

SaaStr

NOVEMBER 21, 2022

The demographic, environmental, and behavioral attributes of companies you expect to be your most valuable customers make up your ideal client profile (ICP). Finding your ICP starts with broad strokes, finding a few customers, and talking to prospects. Delight customers. Tip #3: Scale with customer-centric innovation. .

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Payments Payment Methods Embedded Payments Scale 194

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 89

Payment Services Payment Features Payments B2B 89

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

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FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) We love that this blog focuses on helping hard working teams be successful by delivering great advice and strategies from sales development leaders, social innovators, and even neuro-linguistic programming specialists! Customer-centric culture.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

DECEMBER 25, 2023

A common exception here is when your app takes off in less developed countries as a large % of your customer base without you really planning for it. $5 You should do this as soon as you have 5% of your customers in any given country. This shows you are “localized” and customer-centric in all your important geographies.

Pricing 255

Pricing Marketing SaaS Development 255

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 96

AI Search Machine Learning Artificial Intelligence Blockchain 96

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

SaaStr

DECEMBER 10, 2023

UserGems allows us to track when a champion leaves a customer account and lands somewhere else – thus opening up new relationship dynamics and opportunities. What’s the number one top new app you’ve added the past year? What’s your top “undiscovered gem” — an app you love but others may not have heard of?

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Leadership B2B Branding Revenue 315

SaaStr

APRIL 13, 2023

DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design, and machine intelligence to empower devs to build, support, and grow their revs.

Scale 208

Scale Compensation B2B Innovation 208

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 93

B2B Subscription Payment Features Consulting 93

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success. But it alone is not enough.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

SaaStr

NOVEMBER 12, 2023

Wouldn’t it be more customer-centric if they weren’t just focused on that commission? Well, best case: They won’t ask for 60 seats when the customers says they only “need” 20. Tripling the revenue from this customer. They won’t ask the customer to buy this month, this quarter , etc. But first, incentives work.

Scale 235

Scale Revenue Sales Pricing 235

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 2 Digital-First is the Default.

Scaling 254

Scaling Enterprise Company Culture Interviewing 254

SaaStr

AUGUST 7, 2023

CAC stands for Customer Acquisition Costs and measures how much it costs to buy a new customer. Sometimes you can spend a lot on customers and have reasonable LTV, but that doesn’t tell you how fast you get the cash back you spent on marketing. If you grow 50%, add at least 25% new customers. The takeaway?

Metrics 200

Metrics SaaS Sales Hiring Finance 200

SaaStr

DECEMBER 31, 2020

You can socialize your lists and attendees with the other vendor in an organic, customer-centric fashion. Don’t flee that spaces your customers are strong. Ask your customers. Ask your users and customers who else could benefit from your product. A bit more here: Corporate Blogs Always Work.

Underperforming Technical Team 169

Underperforming Technical Team Content Marketing Innovation Investment 169

Blulogix

FEBRUARY 28, 2024

Creating a Monetization Framework For Your Business View the Whitepaper Recap of the Agile Monetization Odyssey Our exploration commenced with the foundational elements of agile monetization, highlighting its significance in fostering flexibility, customer centricity, and innovation.

AI Search 52

AI Search Business Innovation B2B 52

Blulogix

DECEMBER 21, 2023

UBP + AI: The Dynamic Duo of Customer-Centricity Imagine a future where UBP becomes a living, breathing entity, learning from each customer’s unique usage patterns and tailoring pricing accordingly. AI will analyze customer behavior, predict future usage, and offer personalized discounts and incentives in real-time.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Blulogix

DECEMBER 12, 2023

Customers yearn for flexibility, transparency, and a pay-as-you-go ethos. UBP emerges not just as a pricing model, but as a strategic imperative, a love letter to customers, and a data-driven engine for sustainable growth. It’s the ultimate pay-as-you-go experience, where customers feel valued, not exploited.

Pricing 59

Pricing AI Search Subscription Payment Features 59

SaaStr

OCTOBER 12, 2021

Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). upsell + expansion CAC vs $1.67 Video: Intriguing Session Slides: . Presented By: .

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VP of Engineering Customer Success Engineering Retention 340

Blulogix

DECEMBER 7, 2023

Today’s customers demand flexibility, transparency, and a pay -as-you-go experience. UBP steps into this vacuum, not merely as a pricing model, but as a strategic imperative, a declaration of love for customers, and a data-driven engine for sustainable growth. No more churn anxieties, no more guesswork. Buckle up, B2B leaders.

B2B 52

B2B Subscription Payment Features Pricing 52

SaaStr

MARCH 18, 2022

Customer feedback is an essential road map to guide a company toward success. When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue? . Building the foundation of your Customer Advisory Board.

Sales Recruiting 242

Sales Recruiting Enterprise Onboarding Investment 242

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty. .”

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

Nimble - Sales

NOVEMBER 28, 2023

This dynamic environment challenges businesses to adapt, with a focus on customer-centric strategies. Nimble’s user-friendly cloud-based platform integrates seamlessly […] The post Small Business Sales Strategies 2024: Prospecting & Sales Tips appeared first on Nimble Blog.

Strategy 64

Strategy Sales Business Cloud 64

SaaStr

JUNE 27, 2020

Hiring reps before you close 10 customers yourself. Maybe OK for customer success. You may like these sorts of folks, their spiel and pitch in the early days, because it sounds aligned and customer-centric. 15k a month to be in some third-tier blogs you’ve never heard of? Hiring just 1 rep. If you can’t ….

Sales Hiring 363

Sales Hiring Scale Startup Marketing 363

Blulogix

NOVEMBER 8, 2023

This shift is driven by the need for flexibility, scalability, and customer-centric approaches. In this blog post, we’ll explore how to accelerate the growth of your subscription business with usage-based pricing , combining the best of both worlds. This not only builds trust but also increases customer satisfaction.

Subscription 52

Subscription Payment Features Pricing Business 52

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

Blulogix

JANUARY 25, 2024

This is especially true in the realm of subscription billing platforms, where technological advancements and shifting customer expectations are the norm. In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. This ensures that BluIQ aligns with real-world customer needs.

Innovation 52

Innovation Subscription Payment Features compliance 52

Predictable Revenue

FEBRUARY 3, 2022

Moeed Amin joins discusses how founders can establish a customer-centric outbound sales infrastructure for profitable growth. The post Helping Founders Establish The Right Sales Infrastructure For Growth appeared first on Predictable Revenue.

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Sales Revenue Strategy Marketing 213