Totango

AUGUST 9, 2022

B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. Databases store customer data in organized categories for efficient retrieval and use.

B2B 99

B2B Social Media Market Research Customer Success 99

Totango

MAY 17, 2021

Systematically tracking these KPIs positions you to proactively manage and improve engagement. You can use a number of metrics to measure product engagement. These KPIs provide you with numbers you can use as a baseline to improve and optimize product engagement. License utilization is one of the most basic engagement metrics.

Engagement 62

Engagement Management Churn Metrics 62

User Pilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value.

Product Marketing 86

Product Marketing Management Marketing Customer Lifetime Value 86

Totango

FEBRUARY 5, 2021

For CFOs: Emphasize financial KPIs and trends. Another option is to organize your presentation by topic category. Once that is decided, you will need to decide which specific metrics will be most valuable to discuss within that context. KPIs to Share With Executives. Ultimately, executives care about results.

Customer Success 72

Customer Success Business Forecasting Onboarding 72

Totango

OCTOBER 23, 2020

CS teams should curate training information around the client’s established needs, communicating how the product will specifically work toward benefitting their business, and implementing KPIs. . The Three Stages of Onboarding . Typically, onboarding breaks down into 3 common stages: 1. New Customer Welcome . Expectation Setting.

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

Totango

OCTOBER 26, 2021

Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. When analyzing answers, you can group customer responses into coded categories and look for common patterns, giving you insight into the reasons behind your NPS performance. How Does NPS Scoring Work?

Customer Success 87

Customer Success Systems Review Software Review Compensation 87

Totango

OCTOBER 26, 2021

Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. When analyzing answers, you can group customer responses into coded categories and look for common patterns, giving you insight into the reasons behind your NPS performance. How Does NPS Scoring Work?

Customer Success 86

Customer Success Systems Review Software Review Compensation 86

OPEXEngine

MARCH 9, 2022

Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. That’s a metric that we call the R&D ROI: for every dollar spent last year on R&D, how much new revenue are you getting this year?

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

SaaSX

SEPTEMBER 16, 2019

Let’s face it: SaaS metrics are confusing! What metrics should you be tracking? These 5 articles will get you out of the SaaS metrics maze and on your way to success today! These 5 articles will get you out of the SaaS metrics maze and on your way to success today! SaaS Metrics for Product Managers.

Metrics 45

Metrics SaaS Sales Hiring Systems Review 45

Totango

OCTOBER 26, 2021

Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. When analyzing answers, you can group customer responses into coded categories and look for common patterns, giving you insight into the reasons behind your NPS performance. How Does NPS Scoring Work?

Customer Success 62

Customer Success Systems Review Software Review Compensation 62

SaaStr

MARCH 31, 2020

The first thing that I want to put out immediately for growth people and for founders is that I want to trash out all the KPIs and we’re going to focus just on revenue. Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Want to see more content like this?

Scale 132

Scale Scaling Sales Hiring Engineering 132

OPEXEngine

JANUARY 25, 2022

in 2023 (the highest growth compared to other tech categories). . in 2023 (the highest growth compared to other tech categories). But it’s not all bad news. . Gartner announced last week another double-digit year of IT spend growth forecasted for enterprise software at 11% to $672B in 2022 and 11.9% Speed to Market.

Venture Capital 52

Venture Capital Cybersecurity Forecasting Finance 52

OpenView Labs

APRIL 10, 2020

As we process through this new environment, the Airbnb deal in particular is a great reminder that the metrics we’re accustomed to evaluating in SaaS – revenue growth, gross margin, CAC payback, retention – might not look as good as they once did and that will scare a lot of investors off. Financial Resources.

Marketing 52

Marketing Benchmarks Government Trends 52

Neil Patel

OCTOBER 24, 2020

A consultant can provide your company with specialized knowledge to help solve specific problems, allowing you to gain a competitive advantage. In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

APRIL 9, 2020

90 million senior-level professionals and 63 million decision makers now use LinkedIn, yet only 1% of LinkedIn users share content on a regular basis. Clearly, they don’t have a solid LinkedIn engagement strategy. But here’s the thing… Unlike other platforms, LinkedIn isn’t saturated with content. Let’s see how. What does that look like?

Engagement 79

Engagement Social Media Leadership Technical Review 79

OPEXEngine

APRIL 14, 2021

2021 is expected to be a year in the SaaS market where competition for customers, product category leadership, and employees is hot. In today’s post, we review the results regarding the “Top Growth Initiatives for 2021,” “Internal Investments,” and “Strategic Finance Goals” that those surveyed are planning to make. .

Investment 52

Investment Sales Hiring SaaS Finance 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

JULY 24, 2023

They fall into a number of categories, the most numerous of them being: Productivity and time-tracking – 608 E-commerce & CRM – 349 Collaboration – 328 Analytics & reporting – 313 IT & Project management – 303 Most of the Zendesk integrations are free to download and install – over 1200 in total.

Marketplace as a Service 78

Marketplace as a Service AI Search Social Media Customer Support 78

SaaStr

MARCH 31, 2022

And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors. And what’s also interesting about that is these are the two fastest growing IT spend categories in CIO’s portfolios with 24% year over year growth.

Scale 203

Scale Marketplace as a Service Cloud SaaS Payments 203

ChurnZero

JULY 1, 2022

What does CS operations do that a CS team doesn’t do already? It’s a common question among leaders, executives, and CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Just ask your friends in marketing or sales, which defined their spaces for ops long ago. Being a CSM is really challenging.

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

ChurnZero

JULY 1, 2022

What does CS operations do that a CS team doesn’t already? It’s a common question among leaders and executives, and even CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Your operations must be down pat to scale, successfully at least. Just ask your friends in marketing or sales.

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. When you think of the reasons why churn happens , what immediately comes to mind? And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Check Slack.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Totango

MAY 6, 2022

We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts. Customer health score is a customer satisfaction key performance indicator (KPI) designed to determine whether your customer relationship is “healthy” or “at-risk.” Common Customer Health Metrics.

Payment Features 116

Payment Features Churn Retention Metrics 116

Totango

SEPTEMBER 15, 2022

Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor. A customer success dashboard provides a powerful tool for tracking key performance indicators (KPIs) and ensuring that your clients are experiencing satisfying outcomes. But the number of customer success metrics SaaS providers can track is extensive.

Customer Success 92

Customer Success Metrics Churn Forecasting 92

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. Zero in on the customer health score metrics that you want to track. Here is our take on each of these metrics: Adoption. Like what you are reading? contact-form-7].

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. Zero in on the customer health score metrics that you want to track. Here is our take on each of these metrics: Adoption. Like what you are reading? contact-form-7].

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

Totango

JUNE 24, 2022

The digital nature of SaaS customer experience means that success outcomes are defined primarily in terms of digital, measurable key performance indicators, such as product usage metrics. Capitalizing on these advantages requires an approach to customer success tailored to the specific needs of SaaS clients and businesses.

Customer Success 102

Customer Success SaaS Technical Review B2C 102

SaaStr

DECEMBER 26, 2019

The way that CMOs are reacting, this is 2018 Gartner data, is that the budgets of CMOs are shifting from every category towards MarTech. The second category is very interesting because this, you can translate that as the paid spend, of Facebook and what not, moving towards MarTech acquisition tools. Want to see more content like this?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

SaaStr

DECEMBER 14, 2021

SaaS KPIs Suddenly Taking a Turn for the Worse. It can be easy for SaaS companies to lose momentum if they haven’t quite found the perfect product-market fit. How can you get back on track? The Platform: $0 – $5 Million ARR. When it launched in 2011, Treasure Data’s positioning was a Hadoop-based big data warehouse in the cloud.

Sales Hiring 270

Sales Hiring Data AWS Leadership 270

SaaStr

APRIL 16, 2023

As we gear up for SaaStr Europa 2023 in London on 6-7 June and SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. It’s about scale and revenue. It’s like an incredible amount of friction.

Scale 347

Scale Sales Hiring PayPal Development Team Review 347

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Sam Blond | CSO @ Brex. Kristen Habacht | VPS @ Atlassian. Jason Lemkin: I’ll give folks just a minute to come back. Never mind, I guess we can start right now. A little bit of a bit of bump.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Totango

APRIL 16, 2021

Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Support metrics. We’ll cover what each of these metrics measure, why they’re important and how to track them. Product adoption rate.

Engagement 69

Engagement Metrics Churn Customer Support 69

User Pilot

MARCH 21, 2023

Application metrics are quantifiable measures of product performance. Application analytics uses metrics to make conclusions. How can they help product teams extract actionable insights and build product experiences that deliver more value and delight to customers? Let's get right to it. What is application analytics?

Management 83

Management Technical Review Outsourced Development Mobile 83

Totango

MARCH 23, 2021

Finding points where your company isn’t living up to its promises (for instance, if you’ve set success goals with your customers, how are their performance KPIs lining up with their objectives?). When you win truly loyal customers, this journey will extend to them recommending your product to others. Establish procedures for monitoring goals.

Scale 86

Scale Technical Review Systems Review Onboarding 86

User Pilot

DECEMBER 13, 2022

The types of metrics to track in your dashboard. An analytics dashboard visually displays important metrics in your business. Three metrics you should track in your product analytics dashboard are product usage metrics , customer loyalty metrics , and customer funnel metrics. Let’s get started.

Metrics 88

Metrics Engagement Customer Lifetime Value Social Media 88

Neil Patel

DECEMBER 18, 2020

While it used to show you almost all terms, Google AdWords now only offers specific keywords that meet a certain volume threshold. General Data Protection Regulation (GDPR) has limited data from European traffic, and more restrictions could be on the way. This lack of visibility makes it harder to know what’s working and what’s not in PPC.

Data 145

Data Trends Machine Learning Artificial Intelligence 145

Neil Patel

APRIL 7, 2023

You’re trying to predict the future of your website’s traffic and search engine rankings, and oftentimes, it’s difficult to know what metrics to focus on, or if they are really giving you, your team, or your clients an actual picture. Let’s start by discussing the potential value of SEO forecasting in the first place.

Forecasting 81

Forecasting Underperforming Technical Team Trends Engineering 81