Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Chart Mogul

DECEMBER 18, 2018

Every week we scour the web to pick our top three industry reads and share them in our SaaS Roundup newsletter. And finally finally , if at this point for whatever reason you’re still not subscribed, you can fix that by going here and adding yourself to the list. See you in January! Raising your price isn’t bad.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

CustomerSuccessBox

MARCH 15, 2022

Imagine you’re in the peach-selling industry. You’re perfectly aware that your peaches are the best available. And you’d like to show it to others. So you give them a free bite of fruit before they choose whether or not to buy. They’re well aware that you have the finest peaches.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. My world is probably best approximated by the WCLD ETF, which opened the year at $53, recently hit as high as $65, and (as I write) is at $51. Tech bubble relents.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. You can see the full video here , and read the podcast transcript below.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

OpenView Labs

APRIL 22, 2020

And major layoffs have been announced, even among SaaS companies recently touted as possible 2020 IPO candidates. There has never been a better time to test innovative pricing and monetization models to outmaneuver slow or legacy competitors. Do you offer functionality that enables companies to successfully work remotely?

Payments 54

Payments Pricing Payment Methods SaaS Payments 54

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. You may not be an expert, but you are at least familiar with the idea that your customers are only with you for a finite period of time. The graph below, taken from our Baremetrics account, shows our customer churn throughout January 2020.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

JULY 15, 2020

We had Christoph Jans this morning from Berlin talking about how you needed a much longer list of investors. You had to talk more people, how people will slowly flake out of a process, how it’s harder to build relationships over Zoom. On the left, we go into February and this is the best of times, isn’t it?

Investment 151

Investment Scale Travel Venture Capital 151

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. Now, I just invest in SasS companies. More power to you.

Sales Hiring 251

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 251

SaaStr

JULY 15, 2022

Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case?

Scale 231

Scale Outsourcing Services Sales Hiring VP of Engineering 231

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Book a demo now to learn more.

Acquisition 98

Acquisition SaaS Payments Payment Methods Metrics 98

SaaStr

AUGUST 19, 2022

Episode 583 of the podcast is an excerpt from the recording, and you can find the full transcript below. But maybe in SaaS and B2B things are pretty good. And I think it shows that the top PE firms are pretty optimistic that things are going to remain good and get even better in SaaS and cloud. The ROI is amazing.

Scale 203

Scale Sales Hiring Scaling VP of Engineering 203

SaaStr

FEBRUARY 13, 2021

A top SaaS VC to me the other day: “Once a SaaS business decelerates, it becomes almost hopeless. No one will buy you, fund you, or join you.” The good thing about SaaS is the revenue recurs. You can’t go from $4m ARR one year to just $5m ARR next and really get anywhere.

Part-Time VPE 225

Part-Time VPE Sales Hiring Scale Business 225

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Segmentation. User Engagement.

Software Review 105

Software Review Churn Retention Software 105

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. SaaS Pricing and COVID-19. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

MARCH 29, 2023

In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users! There are five growth strategies to choose from before you can begin your free trial marketing campaigns. This can be difficult for startups or early-stage SaaS companies to achieve.

Strategy 97

Strategy Marketing Onboarding Acquisition 97

Sales Hacker

MARCH 2, 2020

So what are the best sales books for helping you reach peak performance? I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

NOVEMBER 2, 2020

So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence. The existing customer retention strategies may not work best in these testing times. The best way to know how to retain customers is to hear it from other business owners who do just the same. What do Experts have to say?

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

User Pilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Artificial Intelligence 91

Artificial Intelligence AI Search AI Software Review 91

SaaStr

JUNE 15, 2021

How sales worked, how pricing worked, how billboards work, and more. And if you haven’t heard: SaaStr Annual will be back in 2021 , bigger and better than ever! The best deal ever!! . Jeff Lawson : Thank you, Jason. Jeff : Thank you, everybody. Show of hands for people who have not heard of Twilio.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

User Pilot

NOVEMBER 16, 2021

Appcues has 3 main pricing plans: Essentials, Growth and Enterprise. If you want to use Appcues to drive Product Led Growth , you will need to pay $10,548 upfront for the Growth plan, which is annual-only. Appcues pricing is divided into three plans: Essentials for $249, Growth for $879, and Enterprise with custom pricing.

Pricing 97

Pricing Payments Payment Solutions SaaS Payments 97

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. I think I’m the last speaker between you and happy hour, so I appreciate you taking the time. What I love about SaaS as a product person is that it’s a longterm value exchange.

Payments 100

Payments Pricing Compensation SaaS Payments 100

GetUplift

DECEMBER 12, 2021

But few companies are satisfied with their conversion rates because the traditional approach to conversion optimization is broken. Some conversion optimization professionals rely on best practices to increase conversion rates. I quickly realized though that conversion optimization best practices don’t work ! Here’s the truth.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MAY 27, 2020

Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference. So I plotted out for you. If you look at March the 23rd, the Dow Jones bottomed.

Technical Review 192

Technical Review Payment Services Payment Methods Development Team Review 192

SaaStr

FEBRUARY 21, 2020

309: David Skok is a General Partner @ Matrix Partners, the firm with a portfolio including the likes of Hubspot, ZenDesk, Quora, CloudBees and more incredible companies. As for David, he started his first company in 1977 aged just 22. Since then David has founded a total of four separate companies and performed one turn-around.

Scale 189

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 189

SaaStr

JULY 2, 2019

Join Kevin Egan, Slack’s VP of North American Sales and Dannie Herzberg, Slack’s Director of Sales as they walk you through Slack’s Freemium to Enterprise strategies. We’re here to talk for the next 25 minutes or so about our experience going from freemium to enterprise. Want to see more content like this?

Enterprise 146

Enterprise Scale Sales Hiring SMB 146

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

ProfitWell

FEBRUARY 28, 2020

You need a strategy for reaching qualified leads with messaging that’s going to turn them from a passive browser to an active lead. Otherwise, you’ll struggle to make your brand stand out in the B2B SaaS market, in an especially crowded space. All four impact how you frame your pitch and where you go to acquire customers.

Scale 54

Scale B2B Strategy Social Media 54

Clouded Judgement

AUGUST 2, 2023

The main purpose of this blog is to be a resource for founders, entrepreneurs, executives and employees at startups and late stage private businesses. Yet many individuals don’t really start paying attention to the public markets until they have to (their company get’s close to going public).

Cloud 49

Cloud Marketing Banking Pricing 49

Full Session

NOVEMBER 16, 2022

Let’s say you created an excellent product with a user-friendly interface. How can you optimize your app to give users an even better experience? How can you optimize your app to give users an even better experience? How can you create a more engaging UI to boost conversion rates? The app is fantastic, and people love it!

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

Baremetrics

DECEMBER 18, 2019

I don’t know about you, but it pains me to see customers cancel. Sometimes you might just want to throw your hands up and throw in the towel on your efforts to get more customers to stay. Sometimes you might just want to throw your hands up and throw in the towel on your efforts to get more customers to stay. Do you feel stuck?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good user behavior analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Neil Patel

APRIL 12, 2021

Have you ever looked at a really successful brand or person – a celebrity, say, or a big company – and wondered, “How on earth do they do it?”. Almost everything the company puts out succeeds. The company has enjoyed almost unparalleled revenue growth from 2004 to 2020 — $8 billion to $2,274 billion.

Strategy 141

Strategy Marketing Technical Review Social Media 141

Sales Hacker

JULY 1, 2019

the pioneers of SaaS. He is an early investor in HubSpot and Zendesk, leading the way to the development and language of SaaS. If you missed episode 63, check it out here: PODCAST 63: Translating Big Companies Principles to Small Companies w/ Ben Wright. How to effectively analyze a SaaS business.

Scale 78

Scale Business Development Team Review SaaS 78