SaaStr

NOVEMBER 14, 2023

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. At a recent Workshop Wednesday, held every Wednesday at 10 a.m, Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. Who’s playing the role of Customer Success?

Compensation 164

Compensation Sales Azure AWS 164

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Key metrics to track at each stage. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. This is the main question we explore in the article.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 74

Metrics Customer Lifetime Value SaaS Acquisition 74

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Lifetime value determines revenue potential from each customer.

Metrics 79

Metrics Customer Lifetime Value SaaS Scale 79

Blulogix

JANUARY 5, 2024

Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing. Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89

SaaStr

APRIL 28, 2019

Slack has 600,000+ total organizations using it, with 88,000 Paid Customers with 3+ seats … but also 500,000 organizations on their Free plan. Only 8% of Slack’s revenue last year was from direct conversion from Free to Paid — and that’s down from 10% the year before. But note Free serves two purposes.

Scale 278

Scale Venture Capital SMB Enterprise 278

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%.

Metrics 74

Metrics Venture Capital Benchmarks Engagement 74

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 86

Metrics Customer Lifetime Value Churn Retention 86

User Pilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. What is the company’s growth rate?

Metrics 89

Metrics Customer Lifetime Value Benchmarks Churn 89

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 94

Software Review Outsourcing Services SaaS Sales Hiring 94

SaaStr

OCTOBER 7, 2022

Founded in 2012, Figma was valued at $10 billion in its last funding round in 2021. This hard truth includes: highlighting the metrics that need improvement. Because SaaS companies have high margins, revenue became a proxy for EBIT, and the valuations changed to multiples of revenue. What is your ICP (Ideal Customer Profile).

Venture Capital 212

Venture Capital Marketing Startup Construction 212

User Pilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. She has helped several successful SaaS companies improve their onboarding processes.

Onboarding 88

Onboarding VP of Engineering SaaS Consulting 88

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Identify customer touchpoints and map the customer journey.

Engagement 80

Engagement Strategy SaaS Customer Lifetime Value 80

Chart Mogul

JULY 6, 2023

Churn, SaaS companies should avoid it like the plague. Say hello to negative churn, churn’s much more friendly sister metric. If you’re looking for positive growth, you … Churn, SaaS companies should avoid it like the plague. Say hello to negative churn, churn’s much more friendly sister metric.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 77

Retention Strategy Management Churn 77

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS? We talk about product success in SaaS when the product achieves its goals. We talk about product success in SaaS when the product achieves its goals. Are you ready to dive in? Book the demo!

Management 92

Management SaaS Metrics Retention 92

User Pilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin!

Churn 96

Churn Retention Subscription Payment Features 96

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Tooltips concisely highlight new features while customers use the product.

Strategy 95

Strategy SaaS Onboarding Scale 95

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 93

Customer Success Strategy Customer Lifetime Value SaaS 93

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. Why you should invest in Customer Success? Customer Success is a core growth driver.

Customer Success 52

Customer Success Revenue Onboarding Retention 52

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. Important user behavior metrics to track include trial signups and conversions , activation , and complete adoption. Your on-site staffers will also notice some of these customer behaviors by just observing.

Data 92

Data SaaS User Experience Metrics 92

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. Otherwise, you might fall into the trap of vanity metrics and key results.

Development 91

Development Scale Retention Onboarding 91

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Yet, success remained elusive.

Retention 52

Retention Strategy Business SaaS 52

User Pilot

MARCH 16, 2023

However, the Basic package has strict limitations like only 1 user seat and no custom branding. It offers a range of features, such as letting customers create custom onboarding flows, analyze product adoption metrics, and create interactive product tours. This package allows up to 20,000 MAUs.

Pricing 91

Pricing Software Review Technical Review Onboarding 91

User Pilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Custom events Userpilot custom events.

SaaS 91

SaaS Scale Social Media Pricing 91

The Angel VC

OCTOBER 24, 2013

[Note: This post first appeared as a guest post on Andrew Chen's blog. He was kind enough to publish my post on his blog, and I am republishing it here.] Cohort analyses are also essential if you operate a SaaS business and want to know how you’re doing in terms of churn, customer lifetime and customer lifetime value.

Customer Lifetime Value 211

Customer Lifetime Value SaaS Churn Growth Hacking 211

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

ChurnZero

MAY 14, 2021

How to Define, Measure, and Advocate for Customer Success Operations. Have you ever wondered: What’s the difference between Customer Success Management and Operations? When should I add Customer Success Operations and how do I advocate for the role? What goals, metrics, and tools does Customer Success Operations use?

Customer Success 81

Customer Success Scale Sales Hiring Retention 81

OPEXEngine

FEBRUARY 9, 2021

The SaaS market is expected to reach $164.29 And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. We’ve done a lot of work with B2B SaaS companies, and over the years, we’ve seen a number of them struggle to get off the ground and grow quickly.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

The Angel VC

JUNE 4, 2014

Note: This article first appeared as a guest post on the popular KISSmetrics blog. Fortunately, the industry has come a long way since then, and especially in the last 10 to 20 years, new technologies have made advertising more measurable than ever. Each column represents a month in your customer’s life.

Advertising 113

Advertising Customer Lifetime Value Outsourced Development Churn 113

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. The initial few interactions a customer has with your firm are crucial to their overall satisfaction with your product. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

Baremetrics

AUGUST 19, 2021

Whether you’re a startup or an established brand, getting in touch with your customers is critical. Customer feedback helps businesses identify problems and opportunities that they might overlook otherwise. Baremetrics is a great tool for automating the process of gathering customer feedback. What is customer feedback?

Scale 98

Scale Churn User Experience Subscription 98

OPEXEngine

NOVEMBER 8, 2022

Usually, customer churn rate is every SaaS company’s worst enemy. But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business. The formula used to find this metric is the same as the one described above.

SaaS Payments 52

SaaS Payments Finance Churn Payment Services 52