User Pilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Shape your user personas.

Scale 90

Scale SaaS Underperforming Technical Team Systems Review 90

User Pilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Common reasons why your churn rate may be too high. 6 strategies to improve your churn rate and retain more of your customer base.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map.

SaaS Payments 73

SaaS Payments Strategy Payment Solutions SaaS 73

GetUplift

SEPTEMBER 27, 2021

This may not surprise you, but it can be almost 7 times more cost effective to retain an existing customer than acquire a new one. Markin Blog, 2020 ). Turns out, the probability of an existing customer making a purchase is about 60-70 percent. For new prospects, your likelihood of a sale only lies between 5-20 percent.

Retention 89

Retention Strategy Sales Social Media 89

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. I’ve always written posts using informal, simple, easy language. The ROI is insane.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Baremetrics

APRIL 3, 2019

Our PPC ad costs were skyrocketing, and the costs for getting registrations were way higher than the revenue we were generating each week. It makes you question your efforts, your ability, and your business. We knew the best way to sell the product was to use it by hosting webinars for marketers.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

Baremetrics

APRIL 3, 2019

Our PPC ad costs were skyrocketing, and the costs for getting registrations were way higher than the revenue we were generating each week. It makes you question your efforts, your ability, and your business. We knew the best way to sell the product was to use it by hosting webinars for marketers.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. Top 5 Growth Marketing Strategies for SaaS Products. #1

Growth Marketing 12

Growth Marketing Strategy Marketing SaaS 12

User Pilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. Let’s dive in! What is brand activation?

Branding 99

Branding Social Media Technical Review Software Review 99

User Pilot

APRIL 23, 2023

The Pirate/AARRR framework focuses on metrics at different stages of the customer journey: Acquisition, Activation, Retention, Referral, and Revenue. Defining and tracking counter metrics ensures you don’t neglect other aspects of product performance when focusing on your NSM. And how to choose one? Let’s get right to it!

Metrics 90

Metrics Management Customer Lifetime Value Acquisition 90

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 101

Acquisition Strategy Social Media Customer Lifetime Value 101

Unbounce

JUNE 16, 2020

I think channel distribution is one of the most promising and untapped acquisition channels for SaaS?—?especially especially for SMB SaaS startups. Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. Why should I build a partner program for my SaaS business?

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. This list is not endorsed or sponsored in any way.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Neil Patel

APRIL 22, 2021

None of these common call-to-action triggers will probably get you the desired result, because your target audience is more knowledgeable than ever before. One of the main reasons why most landing pages and sales pages are not converting leads into customers is a weak call to action with no sense of urgency. Learn more.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Sales Hiring Telecommunications 145

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 59

Acquisition Strategy Social Media Customer Lifetime Value 59

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Obviously, you’ve raised before, and I’ll answer your question, but let me step back a bit.

Scale 185

Scale SaaS Payments Scaling SaaS 185

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JUNE 24, 2022

How can NPS analysis help you improve customer experience and ultimately achieve customer success? It tells you how likely users are to recommend your product to others. By analyzing NPS data, you will be able to determine how engaging and profitable your product is. Compare your NPS score with industry benchmarks.

Software Review 52

Software Review Data Benchmarks Scale 52

User Pilot

MAY 24, 2021

You can find a range of growth marketing software that require little to no coding knowledge and are best suited for SaaS products. In this post, we’ll share the 11 best growth marketing tools for your SaaS business, based on categories such as in-app marketing, email automation, and more. Well, not necessarily. Conclusion.

Growth Marketing 96

Growth Marketing Software Marketing SaaS 96

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here. We doubled (yeah, doubled) new creators in our onboarding." l hope you enjoy the post.

Scale 84

Scale Onboarding Acquisition Sales Hiring 84

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Metrics to measure the success of your automation efforts. Three of the best customer retention software to use.

Retention 97

Retention Customer Lifetime Value SaaS Scale 97

User Pilot

JANUARY 9, 2023

Whether you’re trying to plan your next big SaaS marketing campaign or picking out customer engagement software , understanding what good customer engagement looks like (and its importance) is key. And the best way to do this is to look at customer engagement examples. What is customer engagement?

Engagement 92

Engagement Social Media Machine Learning Artificial Intelligence 92

User Pilot

NOVEMBER 13, 2023

How can you craft a product launch email to build anticipation, supercharge your sales, and establish a strong connection with your target audience? Indeed, a successful product launch email campaign is essential to the success of your product growth strategy. A good email subject line is short and on point.

AI 90

AI SaaS Social Media Metrics 90

SaaStr

MARCH 3, 2023

There are two types of SaaS companies in the world: those that are category creators and the challengers of incumbent technology. Pugh’s strategy is simple, albeit not always easy: Recruitment — how to hire the best talent to scale your sales organization. Define your hiring profile. You’ve Hired Your Team.

Scale 212

Scale Sales Recruiting Sales Hiring Scaling 212

Incredo

SEPTEMBER 24, 2019

The industry you operate in is growing, new companies are emerging on the horizon, SaaS owners are making even more money year by year. However, this fact will make you feel motivated only if you are aware of SaaS competition pace and are ready to allocate resources to your SaaS competitor analysis process.

Social Media 188

Social Media SaaS Software Review Technical Review 188

Chargify

JULY 25, 2019

You have already figured out how to reach your target audience and acquire customers. But businesses should never grow complacent — there is value in trying out new approaches and continuously experimenting to see what else might help take your business to the next level. . Which ads work best for SaaS companies?

Strategy 65

Strategy Marketing Business SaaS 65