SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. MRR, obviously. Transcript.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. Great at sounding human. Remember who your audience is.

Branding 222

Branding Scale Technical Review Scaling 222

SaaStr

FEBRUARY 1, 2024

You have multiple personas, and all of a sudden, you’re confronted with figuring out what the marketing strategy needs to look like for this kind of Enterprise audience. In last week’s Workshop Wednesday , held every Wednesday at 10 a.m. PST, Kady shares the ten things that change in marketing as you scale.

Scale 189

Scale Scaling Sales Hiring Marketing 189

Andreessen Horowitz

DECEMBER 13, 2023

Not so long ago, human brokers on the stock exchange floor haggled to buy and sell every stock, writing their agreements on pieces of paper. 100% of stock trades used to be made by humans. AI will play a key role in diagnosis, helping humans know what’s wrong sooner so they can get access to life-saving treatments.

Healthcare 108

Healthcare AI Technical Review Software Review 108

SaaStr

NOVEMBER 8, 2023

Being open about mistakes helps others see that you can win at business while still being human-first. Most people aren’t growing as fast as they were a few years ago, so you kind of have to hire for who you need now and in the next year, and hope they grow with you. The Takeaway: Hold your leaders to the highest standard possible.

Scale 227

Scale Sales Hiring SaaS Scaling 227

SaaStr

JUNE 2, 2021

Well, this is kind of the traditional way we think about sales in SaaS. Of course, they never talked to a human. Olof Mathé: And so typically, you have kind of two ways to differentiate yourself. And what that typically means is layering on some kind of sales experience or human attention on the buying experience.

Sales 242

Sales Pricing Enterprise Outsourced Development 242

SaaStr

APRIL 12, 2024

What people do is have a kind of chunking mechanism that turns documents into little pieces, chunking them up and encoding all of that information using embedding models. Pre-train Fine-tune RLHF — reinforcement learning from human feedback What Happens When You Take a Systems Approach? The basic idea of RAG is simple. With RAG 2.0,

AI Search 239

AI Search Artificial Intelligence AI Enterprise 239

Andreessen Horowitz

APRIL 8, 2024

Speak to any one of her founders about her intellectual breadth and curiosity, and it becomes clear that Erin is the kind of partner who can navigate technical nuance and complex markets. At a16z, it’s clear to us that future progress won’t be constrained by technical limits of the previous generation.

Pricing 107

Pricing Artificial Intelligence AI Innovation 107

SaaStr

JULY 14, 2023

But you’re kind of cool today. Lemkin says almost all CEOs fail to calculate the amount of human capital it will take to hit these numbers. You need the scaled human beings to hit the plan 3-6 months from now. This is the year of the efficient. If you aren’t growing any longer, that’s not good. You were lame.

Sales Hiring 226

Sales Hiring Scale Customer Success SaaS 226

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. As a human-first business, Gainsight tries to bring humanity to what they do, and historically, that sometimes meant giving leaders too much of a pass. In this week’s Workshop Wednesday , held every Weds at 10 a.m. I never make the same mistake twice.

Sales Hiring 169

Sales Hiring Scale Pricing Customer Success 169

Intercom, Inc.

SEPTEMBER 30, 2021

We designed Little Otter to be a kind of family-first, in-your-home model. You need both automation and human interaction. But as Rebecca points out, you can’t really replace human therapists and doctors. How much of human interaction can actually be replaced? You don’t know when issues are going to come up.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

SaaStr

JANUARY 13, 2023

In its infant stage, Wiz took on the kind of parenting role that would help an infant reach its full potential in its earliest stages of life. In its infant stage, Wiz took on the kind of parenting role that would help an infant reach its full potential in its earliest stages of life. What breaks through growth? Communications.

Scale 227

Scale Underperforming Technical Team Leadership Communication 227

Andreessen Horowitz

NOVEMBER 1, 2023

Our rule of thumb: usage-based pricing generally works best for SaaS products whose end user is other software, while subscription-based models tend to work best for SaaS products with human end users. This is usually because software-to-human products make employees more productive (through collaboration, training, etc.),

Pricing 99

Pricing Compensation Subscription Payment Features 99

SaaStr

MARCH 31, 2024

Dharmesh Shah : The way I think about it, in the Trump Culture Code, people think of it as a code of conduct kind of thing, and that’s the automatic assumption, but I’m my mind at the time, the deck was being crafted, I thought of it as actual code. ” That was the original kind of genesis of it. It will be awesome.”

Part-Time CTO 252

Part-Time CTO CTO Hire CTO Coach CTO 252

Andreessen Horowitz

MARCH 13, 2024

Marc: Yeah, so there’s a great kind of breakdown on adoption of new technology that the science fiction author, Douglas Adams, wrote about years ago. Here is a transcript of their conversation: Tyler Cowen: Now, Marc. If your entrance music were to be Beethoven, which symphony and why? Tyler: I would peg you as the fifth.

AI Search 94

AI Search Software Review Artificial Intelligence AI 94

Intercom, Inc.

AUGUST 20, 2020

She wonders how do we design tools that complement rather than overwhelm our innate humanity. We caught up with Alex for a chat that ranged from how social media affects the human condition to why it’s important to build tech that contributes to our existence. Social media and the human condition. Short on time?

Technology 243

Technology Telecommunications Social Media Communication 243

SaaStr

MARCH 8, 2023

By the time a customer engages with a human, they don’t need to be convinced of the value of Atlassian. Product-Led Growth First and Sales Second At Atlassian, a small portion of customers receive human-based support, and all are deeply engaged with the company before ever getting to this point. You can train new buyers.

Sales Hiring 211

Sales Hiring Enterprise Headcount Scale 211

SaaStr

APRIL 26, 2024

On an adoption basis, there have been some “green shoots,” particularly with Klaviyo and the impact they’ve had bringing AI from a project siloed or customer interface level and into their core business where they’ve automated 700 humans and over two-thirds of their customer success. Why is Klaviyo noteworthy? The structure is also important.

AI Search 157

AI Search AI Artificial Intelligence Scale 157

Intercom, Inc.

FEBRUARY 3, 2022

So the question is, what kind of experience do you want to set? If you treat them with kindness and humanity, you’ll stand out. How can you be more human? Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs.

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

User Pilot

NOVEMBER 23, 2023

There are two basic kinds of AI models. On the one hand, we have the overhyped fear that AI may steal human jobs. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. There’s no data indicating that AI might steal your job. Book the demo to learn more!

AI 104

AI Management Data Analysis Technical Review 104

Incredo

APRIL 8, 2020

But human nature and the will to move forward help companies even in the hardest times to come up with creative initiatives to spread the word about their companies. We interviewed tens of SaaS companies worldwide to understand what special campaigns they launched or how they tried to help people in general.

Sales Recruiting 269

Sales Recruiting Travel SaaS Sales Hiring 269

Intercom, Inc.

NOVEMBER 18, 2020

On the podcast, Dee Reddy talks to Vend founder Vaughan Fergusson , sustainable lifestyle retailer Sheelin Conlon ( The Kind ) and Mixtiles ‘s Ori Singer. Humans love stories,” he says. They love options, they love personal, they love things that are made for them, they love to get to know other humans.

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

SaaStr

JULY 18, 2022

The reasons for this kind of nomadism can be complex—compensation, a growing remote-first workplace, morale, or a company’s reputation might contribute to their decision to leave. On a purely human level, most employees like to settle down if they find a place that feels like home. Focus on retaining your engineers from day one.

CTO Coach 214

CTO Coach CTO Hire New CTO CTO 214

Andreessen Horowitz

SEPTEMBER 25, 2023

The foundation models we use today aren’t just beating humans at Jeopardy, or playing Go at a supernatural level, or powering better recommendation engines—they’re changing and creating new user behavior across art, design, games, medicine, coding, and even human relationships. The microchip brought the marginal cost of compute to 0.

Artificial Intelligence 142

Artificial Intelligence AI Scale ChatGPT 142

SaaStr

MAY 26, 2023

Strategy Should Be “Obvious” SaaS Is Checkers, Not Chess “Strategy for a SaaS company, I argue, should look kind of obvious. Specifically, if you have a clear understanding of the business and the market and what customers are trying to do, the right strategy should seem kind of obvious and simple.”

CTO Coach 175

CTO Coach CTO Hire CTO Leadership 175

SaaStr

APRIL 29, 2022

Although it’s human nature to put off difficult conversations. Lesson #2: Hire for right kind of ambition at every level. As you scale, you will need the right kind of ambition in your team. Timely feedback is one of the best gifts a manager can give. Remember, no one wants to receive vague feedback.

Scale 208

Scale Scaling Company Culture Leadership 208

Andreessen Horowitz

SEPTEMBER 25, 2023

Ben: Going to generative AI, 1 of the things that’s been interesting for us as a VC, is we see all kinds of companies. From a strategy standpoint, let’s say you had a big dataset like a healthcare dataset, some kind of security dataset, or Nielsen’s dataset. I just realized how valuable my data actually is.

AI 107

AI Enterprise Artificial Intelligence Generative AI 107

Panintelligence

APRIL 3, 2024

For example, if you’re looking for enhanced Business Intelligence, you need to combine AI with human intuition. Fueled by the need to stay competitive, there seems to be a rush to implement AI. But this hype often prioritizes speed over substance, leading to solutions that don't actually add value. We're seeing a push for first being first.

AI 59

AI CTO Coach Scale Cybersecurity 59

Incredo

JANUARY 21, 2020

It works like the live chat but at human-chatbot, not human-human level. Not all chatbots are the same and there are 3 main types. The relation between a human and a chatbot is a dialogue where both parties are actively participating. 1) Menu-based chatbots offer the visitors fixed options to choose from.

Marketing 313

Marketing SaaS Social Media Customer Support 313

IT World

NOVEMBER 1, 2022

Synthetic media is any kind of video, pictures, virtual objects, sound or words that is produced by, or with the help of, artificial intelligence (AI). But it’s now on the brink of making a colossal splash in business, marketing, media and, well, human culture. Yet this phrase is rarely even uttered in boardrooms and on Zoom meetings.

Artificial Intelligence 130

Artificial Intelligence Business AI Trends 130

Intercom, Inc.

MARCH 10, 2022

“This kind of messaging needs to be personalized – otherwise, you’re missing valuable conversion opportunities” Messaging that’s meant to be. With that being said, this kind of messaging needs to be personalized – otherwise, you’re missing valuable conversion opportunities. Fire up Fullstory to fight frustrations.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

MARCH 13, 2023

Scratchpad switched things up by embedding another kind of feedback form at different points of users’ interaction with the product. In the early days, Scratchpad ensured every feedback they received from a customer got a fast response—not an automated message, but a response from an actual human on the Scratchpad team.

Growth Hacking 205

Growth Hacking Social Media SaaS Business 205

SaaStr

NOVEMBER 16, 2022

.” So what are maybe one or two things you want to give as advice to founders who are doing sales in the very early stage, the first couple of million ARR, that you feel are super useful in that stage in kind of trying to develop that, I think that sales muscle, if you will. ” And that’s the kind of thing that you want.

Sales Hiring 213

Sales Hiring VP of Engineering Payment Methods Scale 213

Intercom, Inc.

JUNE 7, 2022

Letting humans be humans. It enables sales reps to do what humans are best at: having high-value, high-quality conversations. There’s no better tool for optimizing your conversion rates and having the kind of personal conversations with prospects that lead to higher win rates and happier customers. Learn more ?.

Sales Funnel 245

Sales Funnel Sales Headcount Subscription 245

SaaStr

JANUARY 10, 2022

So the other problem with doing it in that order is you don’t have the DNA in your product design and engineering organization on how you built the onboarding of your product without humans involved. So from the very beginning, we really believed that new users coming in should be able to sign up and get value pretty quickly.

Sales Hiring 207

Sales Hiring Scale Revenue Pricing 207

SaaStr

NOVEMBER 8, 2022

To build trust as a leader, you need to be human. Building a high-performing team is about building trust and communication and deciding what kind of leader you want to be. Remaining open to new ideas and continuing to learn from other innovative humans will go a long way toward building and retaining a high-performing team. .

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Underperforming Technical Team Technical Review Acquisition Company Culture 207

SaaStr

JANUARY 27, 2024

It’s part of contributing to humanity,” he says. What if, instead of doom-scrolling, we ask ourselves what kind of person we want to be? The key is serving customers’ needs, and that number naturally goes up. So with that, let’s dive into what’s new at WordPress: Is Blogging on the Decline?

Underperforming Technical Team 266

Underperforming Technical Team Social Media Government Subscription 266