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Shopify Says eCommerce is Back. But AWS Says Cloud Under More Scrutiny.

SaaStr

o this was an interesting week in terms of reading the tea leaves on what’s going on in SaaS, Cloud, the economy, and all that. Second, AWS, Azure and Google Cloud all grew nicely, and are still growing like a weed — but the growth rate slowed. So the good news is the bellwethers in SaaS are still growing at strong rates.

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Datadog, ZoomInfo, Atlassian, AWS: Epic Growth — But Some Real Headwinds For The First Time

SaaStr

So with the latest batch of earnings out, we can get a sense of where the leaders are in SaaS. Atlassian noted a decline in Free to Paid conversion, but importantly, no decline in demand for their products: Amazon: We’re Seeing Strong But Slowing Growth at AWS to 28%, Albeit at a Stunning $82B Run Rate. More on that here.

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Top SaaStr Content for the Week: VMware, AWS and Databricks, GUIDEcx’s Co-Founder and VP of Sales, Workshop Wednesday, sessions from SaaStr APAC and more!

SaaStr

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The 48 Types of VP Sales. 18 Billion of SaaS M&A During A Banking Crisis. SaaStr 644: Lessons Learned in Scaling Early-Stage to Hyper-Growth Companies: From VMware, AWS and Databricks with Databricks SVP and GM Ed Lenta  2.

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Atlassian and AWS Say: “Maybe Worry a Little Bit”

SaaStr

Zoom is growing at rates we’ve never seen before in SaaS and Cloud. Amazon/AWS and Atlassian both had huge Q2’s. But both Atlassian and Amazon/AWS said … Maybe Not As Much Going Forward, Not Forever. But Covid-19 somehow, someway, turned out to be The Best of Times for SaaS and Cloud.

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Why Now is a Great Time to Raise Seed Funding. Even If It’s Awful for Series A-E Rounds.

SaaStr

A great deep dive on later-stage SaaS investing here: And look venture is a mess today. Even If It’s Awful for Series A-E Rounds. We just did our latest Workshop Wednesday with Omers Growth, and they only did one growth investment last year. Crypto investments are going bankrupt. Board meetings are endless drama sessions.

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Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS?

SaaStr

Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. Another 5%-7% go to core infrastructure costs (AWS, Azure, Snowflake, etc). Have instant support while you can.

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Session Registration Open for SaaStr Build 2022: Sign Up to Hear HubSpot’s GM, Amplitude’s CEO, AWS’ Head of Customer Success and CircleCI’s CEO

SaaStr

Why Customer Success and Product Should be Best Friends: Lessons Learned with AWS’ Head of Customer Success Harini Gokul. In this session, Harini will discuss the optimal engagement model for the product , services, and customer success teams in the SaaS world to deliver value and innovation to your customers.

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