Intercom, Inc.

AUGUST 18, 2020

Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Here are a few highlights: Automatic language localization for your help center articles.

Engagement 197

Engagement Scale Mobile Onboarding 197

Groove HQ

JANUARY 20, 2022

Learn the basics of a knowledge base and how to create articles that resonate with your customers. The post How To Create Amazing Knowledge Base Articles appeared first on Groove Blog.

Customer Support 70

Customer Support 70

Hitenism

DECEMBER 26, 2016

Here are key trends from the top articles I’ve shared in my newsletter this year: SaaS is more crowded than ever, but you can still grow fast. You don’t want to miss these articles and if you’ve already read them they are worthy of another read: Justin Jackson , SaaS is ripe for disruption.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Buffer Resources

AUGUST 7, 2023

After randomly deciding to count how many articles I had written 1.5 years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. I didn’t want to repeat myself to everyone who asked – so I wrote a whole article with every answer. My role’s also shifted quite a bit.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

Sales Hacker

DECEMBER 28, 2018

Here’s a recap of the best sales articles from 2018 from Sales Hacker! The 18 best sales articles of 2018 from Sales Hacker. This article will help you build the most compelling sales deck possible. This article analyzes over one million B2B sales call recordings to tease out what’s working and what’s not, based on hard data.

Sales Hiring 96

Sales Hiring Sales Underperforming Technical Team B2B 96

SaaS Metrics

OCTOBER 26, 2021

It is difficult to take full advantage of the digital world when a large number of articles are fake and unreliable. The post 9 Ways to Tell if a WordPress Article is Legit first appeared on SaaS Metrics. Today, www is more like a minefield than a playground. The evolution of the internet has brought many.

Metrics 52

Metrics SaaS 52

Upscope

JUNE 5, 2019

These articles are recommend by customer experience thought leaders and practitioners. I took this one key point from this article as we're all rushing to create great experiences and technology often comes to mind, especially with our 'complexity bias' as mentioned further above. When something is then easy, it feels like it's wrong.

Technical Review 58

Technical Review Software Review Systems Review Education 58

ChurnZero

DECEMBER 28, 2021

A quick search of “y2k aesthetic” will litter your browser with articles on how to actually wear y2k fashion the right way. Top 10 Articles from 2021. If you’ve ever asked yourself or others these questions, then this article is for you. In this article, we pull back the curtain on a day in the life of a CSM using ChurnZero.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Incredo

MAY 2, 2019

That being said, methods and tricks to convert your leads into customers will be touched upon here, but a detailed conversion discussion will take place in a separate article. The post How to effectively generate B2B SaaS leads (or skip this article and lose qualified SaaS leads) appeared first on Incredo.

B2B 103

B2B Social Media SaaS Software Review 103

Incredo

MAY 2, 2019

Leads = customers = profits. If you are asking yourself, “Why does my business-to-business (B2B) SaaS company need leads?” then you are in the wrong industry.

B2B 140

B2B SaaS Business Strategy 140

CloseSaaS

SEPTEMBER 9, 2021

The role of the sales manager has shifted and transformed at a faster pace in the past two years than ever before. At the same time, some fundamentals remain true: Like Peter Drucker's famous adage that management is doing things right, and leadership is doing the right things.

Management 52

Management Sales Startup Leadership 52

Kraftblick

MAY 22, 2018

On average, here at Kraftblick, writing an article takes 30 working hours among those involved in the process (an expert, writer and editor). In this article, we are going to describe the editing process of outlines and full articles. In this article, we are going to describe the editing process of outlines and full articles.

Software Review 40

Software Review Systems Review Entertainment Software Engineering 40

Kraftblick

JUNE 13, 2018

If you are familiar with our blog, you might have read some other articles about our processes in Kraftblick. At the end of an article, we often provide you with vivid examples of our infographics. In this article, we will tell you why infographics are important in today’s content marketing. This one is no different.

AI Search 40

AI Search Software Review Technical Review Underperforming Technical Team 40

CloseSaaS

DECEMBER 23, 2019

Another year is in the books—so it’s time to ready your sales game-plan for 2020. In this post, we look back at the sales posts and topics that sparked the most engagement in 2019.

Sales 52

Sales Engagement B2B 52

SaaStr

DECEMBER 12, 2023

The article also notes: Fewer folks are now able to claim commission on a deal; and With growth slower, Salesforce thinks there is less need for as many CS professionals. 40% attainment? An enterprise rep at Salesforce probably has to be able to close $1.5m or so a year to take home those comp levels, and an SMB rep likely $800k or more.

SMB 285

SMB Sales Hiring Enterprise Metrics 285

SaaS Brief Submitted Articles

OCTOBER 10, 2022

Two years ago, I wrote an article about best ways to SaaS-enable applications. This article is a follow up to that article, discussing SaaSOps.

SaaS 130

SaaS 130

Intercom, Inc.

MAY 4, 2022

Increase article click-through-rates with improved reporting. With this information, teammates can edit and improve article content to maximize articles’ click-through-rates. Get to grips with your Article Reporting here. Perfect Resolution Bot answers with improved analysis and reporting.

Communication 205

Communication Software Review Trends Engagement 205

SaaStr

APRIL 4, 2024

I think it did a pretty good job The summaries we do might be better, but this is a great place to start. The post The Top 8 SaaStr Tips to Building an Effective First Sales Team (per Perplexity) appeared first on SaaStr.

Sales Hiring 207

Sales Hiring Scale AI Search Compensation 207

SaaStr

APRIL 6, 2024

This is telling article re: Bill Gurley, one of the best VC investors of all time: “I give Bill a lot of credit because Bill said, ‘I understand, this happens,’” Tolia recalled. Dear SaaStr: What Will Venture Capitalists Do if Our Startup is a Loss? Especially, if you’ve only raise one VC round or so.

Startup 235

Startup Investment Leadership 235

Intercom, Inc.

JULY 17, 2019

Your articles also turn novice users into knowledgeable pros who feel confident continuing to use your product, even if they face new questions or challenges. You may have a thousand useful articles, but if customers can’t find what they need, they’re likely to get frustrated. Article collections in Intercom’s Help Center.

Management 245

Management Scale Churn Education 245

The Daily Egg

AUGUST 18, 2022

If you’re looking for the best web design software, this article is for you. We spent hours comparing various options to find. The post Best Web Design Software Compared appeared first on The Daily Egg.

Software Review 294

Software Review Software 294

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. You can find out more in our permissions article here. Add Youtube Shorts in Articles. Satmetrix Systems, Inc.,

Data 197

Data Software Review Systems Review Mobile 197

Buffer Resources

OCTOBER 11, 2023

  We have several articles that take a deep dive into the world of personal brand building and growing on LinkedIn. LinkedIn Community Top Voice badge In 2023, LinkedIn introduced its collaborative articles and, with them, the gold Community Top Voice badge.  You’d be amazed at how much this simplifies the process.

Social Media 126

Social Media Branding AI Engagement 126

Buffer Resources

MARCH 21, 2024

Ideal content types include: Ultimate guides and ebooks Evergreen "how to" articles Podcasts (Most podcast tools, like Riverside , Descript , and Adobe Audition , have features that will help you repurpose video and audio clips.) Prioritize broader industry hashtags over niche interests.

Social Media 103

Social Media Engagement Branding Construction 103

Intercom, Inc.

APRIL 4, 2022

Businesses can now add Ukrainian as a language in customer-facing experiences, including the Messenger , Articles , and Resolution Bot , making it easier to communicate with people in the Ukraine. Tag Articles for easier content management. Teammates can now tag an Article in Intercom to help them organize their content.

Mobile 118

Mobile Trends Onboarding Engagement 118

Intercom, Inc.

OCTOBER 21, 2020

Here are 7 strategies you can use to create help articles that really help. Define how your article helps users. Before you begin writing you should decide what type of article you’re writing , by thinking about what’s most useful for customers. To excel with a feature or product – create a best practice article.

Data 211

Data Communication Metrics Strategy 211

User Pilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

Software Review 81

Software Review AI Search SaaS Technical Review 81

Buffer Resources

DECEMBER 5, 2023

Each week, we (the Content team) would receive overflowing inboxes filled with requests to post articles on the Buffer blog. We’ve also had much success from the initial article announcing the program, bringing in over 45,000 pageviews and 350 signups. Reviewing the articles is quite similar to how we operate as a Content team.

Scale 100

Scale Benchmarks Social Media Communication 100

Sales Hacker

JANUARY 30, 2024

Check out this article published back in 2017: Marketing Qualified Leads Are Cool, But I’ll Take Product Qualified Leads Any Day. Speaking of sales, don’t miss this article next: 7 Successful Sales Pitch Examples and Why They Work. It’s worth noting this shift away from MQLs isn’t necessarily a new concept.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

The Moz Blog

MARCH 18, 2024

In this article, Giulia sprinkles a bit of cognitive science in the marketing mix to showcase how leveraging the familiarity bias can future-proof any brand.

Branding 106

Branding Marketing 106