ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. this October.

Customer Success 98

Customer Success Software Review Innovation Churn 98

ChurnZero

SEPTEMBER 23, 2022

Searches for customer churn neared their all-time high around the same period. . When you make learning readily available via an academy, your customers can learn on their own time. That’s why customer education is at the core of preventing subscription churn. Searches for customer retention peaked in early 2022. .

Education 98

Education Customer Success Venture Capital Churn 98

User Pilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. WTP Predicts future customer churn WTP can also help you forecast future customer churn – and possibly prevent it. Churn rate – users leaving the product en masse could be an indication that you’re charging too much for a particular plan.

SaaS 103

SaaS Interviewing Pricing Market Research 103

Baremetrics

JULY 22, 2021

Baremetrics: A Smarter Tool for PayPal Analytics Get deep insights into MRR, churn, LTV and more to grow your business. Churn Churn is the percentage of customers or the revenue you lose over a certain period. Try Baremetrics Free. It’s important to calculate your ARPU on active customers rather than your total number of users.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

Baremetrics

SEPTEMBER 24, 2021

Another financial factor to examine is the amount of churn a business suffers every month as this reflects the company's capacity to develop and retain connections — or to lose them. It is ideal to have a low churn rate and a high MRR/ARR. Moreover, check out the Baremetrics Academy for more information on financial metrics for SaaS!

Finance 98

Finance Venture Capital SaaS Payments Payments 98

User Pilot

FEBRUARY 26, 2023

Constantly monitoring user behavior to help you spot and proactively address churn-prone behavior. Closely tracking customer behavior will help you identify characteristics of “healthy customers,” spot churn-prone behavior, and fix them. One way to educate customers is through webinars or an academy.

Customer Success 96

Customer Success SaaS Retention Education 96

ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. this October.

Customer Success 52

Customer Success Software Review Innovation Churn 52

ProfitWell

FEBRUARY 27, 2019

Xeno Takes Onboarding Live We all know the age old expression on first impressions, which is why the onboarding experience is crucial to keeping users happy and churn low. Netflix vs. the Academy If you’re a loyal Oscars watcher, you may argue nothing compares to Old Hollywood.

Subscription 45

Subscription Payment Features Onboarding Revenue 45

Baremetrics

JULY 20, 2021

HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one. Identify your marketing goals and KPIs with Baremetrics Get deep insights into MRR, churn, LTV and more to grow your business. Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics Free.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

Frontegg

JANUARY 23, 2022

Besides managing her world-renowned PLG academy, Despina is very active on social media and also runs a Slack community. This is how I put together Product-Led Growth Hub , World’s #1 PLG academy – which is growing by the minute to become an end to end training & career acceleration platform for all things PLG.

Social Media 52

Social Media Onboarding Engineering Investment 52

ChurnZero

DECEMBER 28, 2021

Or for ChurnZero to redesign our Churn Monsters à la Lisa Frank? Have you ever wondered if you should be paying closer attention to your Net Revenue Retention (NRR) or Gross Revenue Retention (GRR) when analyzing churn? On the resources and content front, we launched our first-ever Customer Success Community and Academy.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Baremetrics

JUNE 28, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Lifetime Value (LTV) How much do your customers make you before they churn? Churned Customers These are the customers who stopped using your companies’ services. Let’s dive in! Try Baremetrics free.

Metrics 59

Metrics Payment Services Payments Payment Methods 59

Baremetrics

JUNE 29, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. 4 Data Sharing with Teammates Make data transparent Make data easy to consume Market your data internally with your team Want to Reduce Your Churn? Want to Reduce Your Churn? Try Baremetrics free.

Data 52

Data SaaS Payments Payment Methods Payments 52

SaaStr

JUNE 10, 2020

We launched our TripActions Academy. Can we build an academy and a university? How do you tailor marketing messaging to reduce churn and increase engagement from current customers? I mean, churn matters right now more than ever and especially in SaaS. We also launched… it’s been a busy week. Next question.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. If you can reduce your churn you can scale your company faster.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. If you can reduce your churn you can scale your company faster.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

ProfitWell

FEBRUARY 4, 2020

And we’re spotlighting Appcues’ Growth Academy: We’ve subscribed for the last three months.here’s our take. A few topics we’re digging as of late: Passing NPS submissions to Salesforce and calculating NPS by account—because we know the cruciality of customer success for churn reduction and expansion revenue increase. The more you know.

Underperforming Technical Team 45

Underperforming Technical Team Software Review Leadership Subscription 45

SaaSOptics

MAY 19, 2022

Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. . If you’re acquiring new customers, only to have them churn a few months later (or less), this might result from a poor customer acquisition strategy. An online academy to teach the fundamentals of app development in Bubble.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

JUNE 13, 2022

The blog contains abundant resources, including videos, audio, ebooks, podcasts, SaaStr academy, and a community of SaaS startups, founders, executives, and enthusiasts. She is the author of the book Continuous Discovery Habits and the founder of The Product Talk Academy and Blog. The 5 Secrets of World-class Customer Success Managers.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

FEBRUARY 22, 2019

So one initiative that we invested a lot of time and efforts in was creating an academy. Then we built a video academy with all that material which became the sales and support and success training onboarding it was used as a reference to customers as well. you have pre-sales you have partnership manager etc.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Outseta

JULY 12, 2019

We also offer two add-on features, Recover and Cancellation Insights, that give founders tools to better understand why customers cancel so that they can reduce churn and win customers back. The Founder’s Journey blog and podcast, our Academy, and Founder Chats are fantastic resources and we’d be crazy to stop investing in these areas.

SaaS 48

SaaS Interviewing Consulting Churn 48

ChurnZero

JULY 9, 2020

At ChurnZero, we created our Admin Academy – a series of live, recurring webinars – to give customers the knowledge and skills they need to configure ChurnZero. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Retention 64

Retention Strategy Scale Sales Recruiting 64

User Pilot

MARCH 18, 2021

Reducing churn by only 5% can increase profits by as much as 25-125% 61% of consumers take their business to a competitor when they end a business relationship. Which will help reduce churn and increase retention. Examples are product academies, FAQs, health checks, and in-app help or surveys. Joel Klettke. Case Study Buddy.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

ChurnZero

MAY 1, 2020

“If you can see twenty different reasons why you’re right, it’s tempting to put all of them into your argument, because it feels as if the sheer weight of twenty reasons will be much more persuasive than just focusing on one or two,” explains the Oxford Royale Academy in their article on constructing a compelling argument.

Business 53

Business Headcount Customer Success Leadership 53

Sales Hacker

SEPTEMBER 5, 2019

Because retention is a team sport — and customer churn is the opponent. In this article, we’ll talk about how sales reps (along with Marketing , Customer Success , and others) can keep customer churn to a minimum. 10 Ways to Reduce SaaS Customer Churn and Create Loyal, Long-term Users. Customer success? All of the above!

Churn 71

Churn Social Media SaaS Onboarding 71

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. As the Founder, CEO, and Leadership Coach at 30 Day Leadership, he helps B2B leaders become the leader of their dreams through his 30 Day Leadership Playbook, podcast, and academy. Maranda Dziekonski.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SmartKarrot

MAY 27, 2020

It enables the account manager training with tools and plans to protect the existing accounts and forecast any threats or customer churn and take decisions accordingly. SAM Training by SAMA Academy . The Strategic Accounts Management Academy is a leader in Strategic Account Management Training, as the name itself suggests.

Sales Hiring 10

Sales Hiring Management Forecasting Customer Success 10

SmartKarrot

FEBRUARY 12, 2021

The SaaStr academy is also quite popular in the industry. The ideas on his blog aim at churn reduction , growth marketing, and expansion. The blog has information on startup funding, investments, international events, and more. The content is a mix of videos, articles, free audio books, ebooks, and podcasts. SaaSMetrics.

SaaS 23

SaaS Entrepreneurship Technical Review Social Media 23

OpenView Labs

JUNE 3, 2019

In addition to working hard to create our own excellent UX, we provide a lot of education through our User Onboarding Academy and our website ReallyGoodUX. Unfortunately, a lot of people apparently got distracted, didn’t circle back to fully test out the product, and churned.

Onboarding 40

Onboarding Retention Engineering Education 40

SmartKarrot

NOVEMBER 3, 2021

It means managing the customer and their expectations at every point in the journey to align goals, reduce churn, and increase upselling opportunities. Hubspot Academy educates visitors, and most of them turn into customers. It can start with a simple SMS, a blog, a social media post, or an ad.

Customer Success 10

Customer Success Branding Strategy Social Media 10

Subscription Flow

APRIL 3, 2024

Automation of Billing and Payment: In addition, group subscriptions reduce the possibility of loss of revenue and involuntary churn by facilitating automated payment and billing procedures. It’s Emma Stone!) Through integration, the distribution process is optimized, resulting in fewer delays and higher customer satisfaction.

Payment Solutions 59

Payment Solutions Payment Services Payment Methods Payments 59

User Pilot

JULY 8, 2020

How You Can Increase Activation Rates and Cut Churn. Why do users churn in the early months? This chart shows the cohort of new customers coming on each month and the percentage churning each month. Churn rises from 7.69% in month 5 to 16.67%. Why is User Activation so important? Define ‘Activation’.

Metrics 71

Metrics Churn Onboarding Retention 71

Point Nine Land

JUNE 11, 2020

This pivot allowed them to significantly reduce churn and increase lifetime value. For more information on organisational design, check out Nobl Academy or Teams of Teams. Make sure you get the organisational design right ??? B2B marketplaces tend to be very complex. Basecamp Shapeup also has some cool resources on the topic.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

Chart Mogul

JULY 1, 2020

Ceylan Boyce , Co-founder of Academy for Women Entrepreneurs (AWE). If you want to be very thorough in your product development, you should also consider interviewing churned customers. If you want to know why your customers are leaving you, choose the ones that churned recently or are in danger of churning.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Intercom, Inc.

APRIL 15, 2021

Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction. From churn to acquisition. Anyway, we slowly migrated away from this kind of churn, retention, prediction play, and more towards an acquisition play. You, as an organization, have shifted from churn prediction to conversion predictions.

AI 118

AI Scale Scaling Acquisition 118

Chart Mogul

JULY 1, 2020

Ceylan Boyce , Co-founder of Academy for Women Entrepreneurs (AWE). If you want to be very thorough in your product development, you should also consider interviewing churned customers. If you want to know why your customers are leaving you, choose the ones that churned recently or are in danger of churning.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Full Session

JANUARY 16, 2023

You can improve employee morale and reduce churn rates by measuring how happy your customers are with your product. There’s also an academy website (a knowledge base). Real-time data helps ensure everyone is on the same page about what’s working or needs to change. Improve customer satisfaction. Customer support.

Software Review 52

Software Review Mobile Technical Review Pricing 52