SaaStr

FEBRUARY 28, 2023

While Zoom Enterprise is growing at a healthy clip, churn is over 3% a month for its SMB customers As a result, it’s now predicting 1% growth next year 1% pic.twitter.com/i2k2W9QbVX — Jason Be Kind Lemkin  (@jasonlk) February 27, 2023 So Zoom has just been the craziest story of all time in SaaS. It probably couldn’t last.

SMB 212

SMB Churn Enterprise Engineering 212

SaaStr

OCTOBER 27, 2022

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback. Grab tickets here. . appeared first on SaaStr.

Merchant Services 254

Merchant Services Payment Solutions Onboarding Payments 254

SaaStr

NOVEMBER 3, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. appeared first on SaaStr.

Payments 214

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 214

SaaStr

NOVEMBER 17, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback. appeared first on SaaStr.

Banking 220

Banking Payment Features Venture Capital Subscription 220

SaaStr

OCTOBER 13, 2022

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Grab tickets here. .

GCP(Google Cloud Platform) 183

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 183

SaaStr

JANUARY 19, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! The post Thanks to Cyclr, Gainsight, Globalization Partners, Greenhouse, and Vendr for Sponsoring SaaStr Europa 2023! Grab tickets here. With over $1.5B

Sales Hiring 203

Sales Hiring Scale Cloud Churn 203

Kellblog

FEBRUARY 2, 2023

Some believe that capital won’t flow again until after an extinction-level event for startups in 2023/2024. Kellblog Predictions for 2023 With that warm up, here are my predictions for 2023. In 2022, that great ( fka master ) pendulum started to reverse its course and that will continue in 2023. SaaS sprawl.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. Note that I also did a Balderton webinar ( Balancing Growth and Burn in 2023 ) on this topic with David Thevenon.

Metrics 121

Metrics Compensation Benchmarks Interviewing 121

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Software Review 112

Software Review Scale Customer Success Innovation 112

Chargebee

DECEMBER 8, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. Churn is a deceptively simple concept: Simple because it’s easy to align on the truth that customer churn is terrible […]

Retention 76

Retention Churn Payments Management 76

SaaStr

OCTOBER 20, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. appeared first on SaaStr.

Scale 196

Scale compliance Healthcare AI 196

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. As we transition from the exuberance of 2021 into 2023, marketers have become super short-term focused. You can still measure something in the funnel.

Metrics 185

Metrics SaaS Sales Hiring Finance 185

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. A few common themes emerged. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Sales Hiring Scale 98

ChurnZero

FEBRUARY 8, 2023

February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support?

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. So, what’s the best way to drive retention and mitigate churn in 2023? After all, it’s the customer success teams that drive growth through retention and churn mitigation. Analyze Your Churn Data for Any Patterns.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

SaaStr

JANUARY 31, 2024

You can see below, “RPO” — contracts that are signed but not yet fully delivered — stayed strong through 2022 and 2023 and actually accelerated during the end of 2023. So you wouldn’t expect much overnight churn. No Downturn At All. The Big Customers Pay $4.5 Million a Year — Up From $3.8

Enterprise 260

Enterprise Scaling Churn Engineering 260

Chargebee

DECEMBER 12, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. Churn is a deceptively simple concept: Simple because it’s easy to align on the truth that customer churn is terrible […]

Retention 52

Retention Churn Payments Management 52

SaaStr

MAY 15, 2024

Churn is much higher on consumer subscriptions, but you have higher expansion revenue. If you’re in consumer, how can you go upmarket and get a small cohort of users paying more, churning less, and expanding revenue? That’s up from 60% in 2023. While terrible churn in B2B SaaS is 5%, it’s much worse for mobile apps.

Subscription 250

Subscription Payment Features B2B Mobile 250

SaaStr

MARCH 7, 2023

It was a tough growth environment, but it feels like it’s changing in 2023. Companies are giving price breaks this year to reduce churn and increase retention, with the caveat that it might go up next year. As we look to 2023, median topline growth is expected to be roughly in line with 2022 growth. Sign up HERE!

Outsourcing Services 159

Outsourcing Services Scaling Venture Capital Forecasting 159

Chart Mogul

JULY 6, 2023

Churn, SaaS companies should avoid it like the plague. But is the term churn always bad? Say hello to negative churn, churn’s much more friendly sister metric. You won’t avoid negative churn, in fact, you should do everything in your power to achieve it. But is the term churn always bad?

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

SaaStr

AUGUST 13, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Top Tips to Drive Down Churn in The Early Days 5 Interesting Learnings from Atlassian at $3.2 SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin  2. SaaStr 677: MongoDB at $1.5

Scale 235

Scale Churn Scaling Metrics 235

Subscription Flow

DECEMBER 26, 2023

In 2023, it becomes even more important as today the world is flooded with various options that your customer can easily flock to if they find even the slightest bit of deficiency in the product that you are offering. Read more: Top 10 Retention Strategies for Digital Services in 2023 How Does SubscriptionFlow Help in Customer Retention?

Retention 52

Retention Data Analysis Customer Support Technology 52

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Using predictive analytics and machine learning, you can predict and prevent churn to retain more customers.

Trends 90

Trends Engagement Artificial Intelligence Machine Learning 90

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. for addressing potential churn. Let’s get started!

Churn 52

Churn Software Review Pricing Technical Review 52

Chart Mogul

JUNE 1, 2023

A low churn rate means more loyal customers that contribute to sustainable business growth. This is your guide to customer retention in 2023. In this post, we will explain customer retention, how to calculate it, why it matters, and what a good customer retention rate looks like in 2023 based on a study of over 2,100 businesses.

Retention 90

Retention Metrics Benchmarks SaaS 90

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. But 2023? But it’s a lot harder to close them. Still, even now. This is probably what most of you are seeing for pure-play B2B SaaS sales, too. So if you are roughly in HubSpot’s space, it hasn’t gotten any easier this year. It came roaring back.

B2C 206

B2C Mobile B2B Market Segmentation 206

SaaStr

NOVEMBER 16, 2023

You have to find the Almost Churn. jasonlk) November 13, 2023 A related post here: Measure Your Churn. But What’s Even More Important is to Measure Your “Almost Churn” 5 Tricks to Help You Here. But What’s Even More Important is to Measure Your “Almost Churn” 5 Tricks to Help You Here.

Churn 208

Churn Customer Success Metrics Engagement 208

SaaStr

SEPTEMBER 17, 2023

SaaStr 684: A Deep Dive Into G2, The Power Of AI, Going Multi-Product, And The 2023 Ecosystem  4. LIVE from SaaStr Annual 2023 Stage A Masters: What The Top Founders Do Better to Scale Even Now with Y Combinator’s Managing Director Michael Siebel 3. The Next Best in About 5 Years.

Scale 206

Scale Management SMB AI 206

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

SaaStr

OCTOBER 18, 2023

So in 2023, Josh came back as CEO again to return the company to growth. 30% of the Sales Team Churned in 2022. Much Lower So Far in 2023. 67% of Customers on Multi-Year Contracts, And Going Up, This certainly helps slow down churn, even if it really just masks it in the end. #7. 5 Interesting Learnings: #1.

Entrepreneurship 227

Entrepreneurship Enterprise Pricing Churn 227

SaaStr

DECEMBER 27, 2023

Digital Ocean is only growing 16% now at $700m ARR, and churn is up and NRR down. Still Pushing ARPU Up, Churn Stable — But NRR Way, Way Down This Year Digital Ocean has small customers and tiny ARPUs, but pushing the ARPU up a bit has a huge impact on a percentage basis. Churn Stable. It’s gotten crazy good.

Scale 215

Scale AWS Azure Cloud 215

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

Clouded Judgement

MARCH 10, 2023

Growth Deceleration of Consumption Companies So far, 2023 guides have not been pretty for consumption software companies. What excites me is the strength of these platforms are reflected in new customer adds and stable gross churn. The challenge is existing customers ramping slower.

Cloud 244

Cloud Trends Subscription Payment Features 244

SaaStr

FEBRUARY 14, 2024

Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency. While it feels like t here are more CCOs than ever before, the data doesn’t reflect that, even in 2023. If someone never starts or uses the product, they’ll churn.

Customer Success 221

Customer Success Sales Hiring Scale AI 221

SaaStr

AUGUST 30, 2023

The post A Deep Dive Into The Power Of AI, Going Multi-Product, And The 2023 Ecosystem: “What’s New” With G2 CEO Godard Abel appeared first on SaaStr. So imagine a world where 40% of B2B sales don’t require a broken process, and the best AI can do it for you. Zero cost of sale.

AI Search 190

AI Search AI ChatGPT Scale 190

Kellblog

JUNE 17, 2023

Insight Partners recently published an excellent 2023 Sales KPI Report. Executive Summary: Sales KPIs (Slide 5) Here we can see key metrics, cut by size, and grouped into five areas: growth & profitability, sales efficiency, retention & churn, GTM strategy, and sales productivity. Annual revenue churn (rate). More later.

Scale 102

Scale Sales Benchmarks Metrics 102