SaaStr

MAY 10, 2024

We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. That’s a lot of apps.

B2C 206

B2C Mobile B2B Market Segmentation 206

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

ChurnZero

DECEMBER 27, 2022

To help you sift through it all, we’ve put together a greatest-hits compilation of our most popular content and product releases of 2022. Top ten Customer Success resources of 2022. 5/ 2022 Customer Success leadership study. 10/ BIG RYG 2022 keynote sessions. Top five ChurnZero product releases of 2022.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

SaaStr

OCTOBER 5, 2022

Moving away from a subscription to a consumption-led model can bring several benefits to your business. The consumption-led model enables you to recognize customer revenue based on actual usage versus the subscription contract and associated promise of usage. . “It Promote a consumption-based culture. Share the logic behind changes.

VP of Engineering 190

VP of Engineering Scale Scaling Sales Hiring 190

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Baremetrics

JANUARY 3, 2022

I’m going to discuss SaaS conferences, why they are worth attending, and which ones are set for 2022. If you are hosting a SaaS conference in 2022 and don’t see it on the list, or you have more information to provide, feel free to get in contact with me ! This list is tentative. How do you choose the right SaaS conference to attend?

SaaS 98

SaaS Payment Methods Payment Solutions Payments 98

Clouded Judgement

MARCH 10, 2023

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 244

Cloud Trends Subscription Payment Features 244

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. That said, let’s meet the Joneses , who have median: ARR growth of 31%, lower than I’d hope.

Metrics 134

Metrics SaaS Benchmarks Churn 134

Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 187

Data Subscription Payment Features Cloud 187

SaaStr

DECEMBER 21, 2022

They aren’t seeing any decline in their business at the end of 2022. Adobe – Adobe Reports Record Q4 and Fiscal 2022 Revenue [link]. — Jason Be Kind Lemkin  (@jasonlk) December 16, 2022. Adobe brought in a record $7.84B in free cash flow in 2022. No Downturn in 2022, and None Predicted for Now in 2023.

Scale 252

Scale Cloud Subscription Payment Features 252

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 189

Cloud Software Review Subscription Payment Features 189

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Nick Franklin , CEO ChartMogul.

Systems Review 52

Systems Review Payments Payment Solutions Azure 52

Chargebee

JULY 25, 2022

In the post-pandemic world, subscription businesses are reassessing their vendors and favoring easy-to-use tools that integrate seamlessly into their existing environments, offer measurably high ROI, and enable rapid, data-driven decision-making that can help drive growth across the full customer lifecycle.

Subscription 75

Subscription Payment Features Retention Data 75

Intercom, Inc.

NOVEMBER 30, 2021

Subscription payment and management: Stripe. When a customer wants to change or upgrade their subscription plan, they’ll often reach out to your trusted support team. Your team can initiate subscription upgrades and accept secure payments via the Messenger, which empowers them to boost trial and upgrade conversions with ease.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Buffer Resources

AUGUST 28, 2023

TikTok has its revamped Creativity Program , YouTube has the YouTube Partner Program , and now, Instagram creators who want to monetize their content directly have the Subscriptions feature. What are subscriptions on Instagram? For example, creator Joy Ofodu created an Instagram subscription to offer exclusive content.

Payment Features 83

Payment Features Payments Subscription Payment Methods 83

Totango

APRIL 5, 2022

Six of the Best NPS Software Solutions for 2022. The NPS SuccessBLOC allows you to automatically trigger and send NPS surveys at key points in your customer journey, such as after onboarding or prior to subscription renewal. Not all tools will include all these features. Look for solutions with the features that fit your needs.

Software 102

Software Branding Customer Success Retention 102

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? Offer a great discount on a subscription plan or software upgrade. Run a gift promotion encouraging customers to buy subscriptions or software for their friends and family.

Payment Methods 146

Payment Methods Payment Solutions SaaS Payments Software Review 146

Valuize Consulting

DECEMBER 21, 2022

2022: A Year Of Unpredictable & Accelerated Evolution. 2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. Amidst this year of transformative change, what was top of mind for B2B technology leaders in 2022? Customer churn is an unavoidable reality in today’s competitive subscription economy.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Scale 93

Scale Strategy Technical Review Customer Success 93

SaaStr

OCTOBER 18, 2023

After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5.

Entrepreneurship 227

Entrepreneurship Enterprise Pricing Churn 227

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA. CS 100 Summit.

Customer Success 52

Customer Success Customer Lifetime Value Interviewing Subscription 52

Chargebee

NOVEMBER 21, 2023

in 2022, hitting a record $242.57 The world is a small place. If you want your business to unlock new opportunities, you’ve got to expand into new markets. The global SaaS market alone grew by 14.3%

SaaS Payments 76

SaaS Payments Payment Services Subscription Payment Features 76

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Payment Methods 80

Payment Methods B2B Payment Solutions Payments 80

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. markets at Blackbaud.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. In 2022, our ASP was $20, and our Operating Costs hit $19,757,852.

Merchant Services 82

Merchant Services Payment Services Payment Features Payments 82

Chargebee

OCTOBER 1, 2022

Chargebee ranked #1 in the G2 Fall 2022 report in the categories of Subscription billing, Subscription revenue management, Subscription analytics, Subscription management, and Revenue management. We also scored leader badges for fastest implementation, best customer relationship, and highest user adoption.

Leadership 52

Leadership Subscription Payment Features Revenue 52

ITPro

JULY 19, 2022

Users of Slack Pro can keep their current subscription for an additional year if they renew before 1 September 2022

Subscription 64

Subscription Payment Features Pricing 64

Clouded Judgement

JANUARY 12, 2024

In 2021 and the first half of 2022 (when most of the 2022 activity happened) we essentially crammed 5 years worth of funding into an 18 month period. Public market investors felt all the pain in the 2022 down market. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

ChurnZero

FEBRUARY 11, 2022

Love is in the air TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%. We love you too!

Technical Review 52

Technical Review Software Review Technology B2B 52

Chargify

MARCH 18, 2022

That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, The post 2022 B2B SaaS Trends [Webinar Recap] appeared first on Chargify. There isn’t much that stays the same in the world of B2B SaaS.

Trends 70

Trends B2B SaaS Customer Support 70