Intercom, Inc.

JANUARY 18, 2023

Liam Geraghty: You mentioned earlier about having the recording studio in Simply, and that got me thinking about your company culture. What effect does that culture have on your customer experience or the learner experience, as you call it? Liran Biderman: Simply have a very unique company culture.

Scale 205

Scale Education Technology VP of Engineering 205

SaaStr

OCTOBER 22, 2020

I came back two different times that day, and that finally cinched the deal, and that was back in 2011. I do want to touch on one final element, though, before the quickfire, and it’s in terms of companies scale, obviously kind of company culture becomes more and more important.

Sales Hiring 162

Sales Hiring Scale Interviewing Technical Review 162

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. With software “ eating the world ,” as Marc Andreessen wrote in the WSJ back in 2011, every company was going to be facing these technology-related problems.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. I mean, you get hundreds and hundreds of people in the company and there’s personnel stuff that pops up. What does it mean to you?

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. So I’ve known Dev for a long time, when I was the founder and CEO of AppDynamics, Dev was in our board and I worked with them long time.

Sales Recruiting 241

Sales Recruiting Sales Hiring Scale VP of Engineering 241

SaaStr

SEPTEMBER 6, 2019

That was 2011. And interestingly, we did a project a few years ago where we sort of took a look at the values we’d written down in 2011 and asked ourselves, are these values still relevant and how well did we do in terms of executing against them? And it’s one of the seven values we have in place.

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

Intercom, Inc.

JANUARY 5, 2022

“To help students earn the trust of employers, we had to first prove our security posture to universities” Adam: The experience came to an end in 2011 when the shuttle program was retired, and I made the jump from aerospace to entrepreneurship. And it’s just going to be baked right into the company culture from day one.

Scale 211

Scale Software Review compliance Technical Review 211

Chargify

AUGUST 6, 2019

The founder acknowledged that Lyons was entitled to his own opinion, addressed some of his critique of the company culture and of the business model and even agreed with some of the points he raised. In 2011, they moved to a quantity-based pricing model that revolved around the number of contacts a customer had. Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

JUNE 12, 2020

But when you can’t afford domain names in 2011 because they’re all taken, you get the one with one P because that’s what’s available. But you want to zap stuff. That’s what you’re trying to do. You’re trying to zap things. I don’t know, so is Zapier. Jason Lemkin: [inaudible].

Cloud 168

Cloud Engineering Sales Recruiting Scale 168

SaaStr

AUGUST 20, 2020

I joined the company in 2011 when they had around 50 people as the third salesperson and shortly thereafter, within that first six months, raised almost a quarter billion dollars and the company started just growing exponentially.

Sales Hiring 186

Sales Hiring Sales Recruiting Scale Technical Advisors 186

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113

SaaStr

JUNE 10, 2020

As these companies made the shift to the cloud, made the shift to SaaS specifically, they were going to need a whole new set of tools to manage and secure those environments. David Politis: So I started BetterCloud in November, 2011, with the vision of providing exactly that, a platform to manage and secure these SaaS environments.

Scale 160

Scale Cloud Sales Hiring Technical Review 160

SaaStr

APRIL 9, 2019

Mallun Yen : So, let’s start with being a solo founder, because it’s incredibly hard to start a company. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Eric Yuan : So, when you start a company, every company’s different.

Sales Hiring 127

Sales Hiring Scale CTO Hire Marketing 127

Intercom, Inc.

SEPTEMBER 12, 2019

I got an opportunity in 2011 working at Cochlear, which provides solutions for the profoundly deaf. .” It wasn’t until post-Myspace that I had the opportunity to spread my wings, and I started migrating more into the world of UX at that time: design research and user research.

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStr

MARCH 5, 2019

Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration. Jason Lemkin : Yeah. But collaboration is much bigger than we thought.

Scale 144

Scale Scaling VP of Engineering Sales Hiring 144

SaaStr

MARCH 5, 2019

Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration. Jason Lemkin : Yeah. But collaboration is much bigger than we thought.

Scale 132

Scale Scaling VP of Engineering Sales Hiring 132

SaaStr

MARCH 20, 2019

At Twilio, we had a set of nine things for our original values and we set those out in 2011 and then a few years later when we realized that there was a bunch of things you missing about what we expected from a leadership standpoint, actually. Jeff Lawson: Yeah, it was an interesting point in time.

Underperforming Technical Team 119

Underperforming Technical Team Development Software New CTO 119

SaaStr

OCTOBER 25, 2019

I was the 12th employee of a test prep company that grew to close to 200 employees by the time I left, joined Twitter when they were really starting to build out the sales organization in early 2011, as the first sales manager hired, and after being there for over six years, I really missed the building stage of the company.

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108