Intercom, Inc.

APRIL 30, 2020

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. As the current crisis has unfolded, we’ve seen those trends emerge among our own customers as well. Businesses initiated the majority of COVID-19 conversations with users.

Communication 188

Communication Government Trends Forecasting 188

Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. We broke down the key customer support trends you need to know for 2021.

Scale 220

Scale Scaling Customer Support Interviewing 220

SaaStr

JUNE 16, 2020

Hear from top innovators in Cloud and SaaS that will leave you inspired and armed with the knowledge to transform your business. 150 CXOs exploring emerging trends and cloud innovation. This is no dog-and-pony show, these are the trends that will affect your business in the months and years to come.

Enterprise 163

Enterprise B2B Venture Capital Cloud 163

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer.

AI 274

AI Machine Learning Artificial Intelligence Technology 274

SaaStr

JANUARY 20, 2020

Q: Which are the worst business ideas you have worked on? The worst business idea we worked on was a DVD-trading website right before we built EchoSign (Adobe Sign). Betting on a flat or declining trend is a terrible idea unless you are a true short-timer. The post Which are the worst business ideas you have worked on?

Business 182

Business Trends Marketing 182

Tom Tunguz

MARCH 11, 2020

Let’s break down the trends by series. By deal count, however, it was business as usual across the early fundraising rounds by count. Then the investing velocity fell by half to $2.9B, $2.7B, and $2.3B in the quarters following the crash. The earlier the stage the company, the less it was impacted.

Marketing 330

Marketing Startup Investment Trends 330

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Trends 233

Trends Scale Headcount Technology 233

SaaStr

SEPTEMBER 14, 2020

A few key learnings and top trends to consider: #1 There is unlimited potential; even with COVID ‘craziness’ As we continue to face and adapt to the challenges of COVID-19, many companies are turning to Cloud for Business Continuity and growth. This poses so many questions to business owners and investors.

Technical Review 322

Technical Review Cloud Software Review Technology 322

SaaStr

APRIL 23, 2020

88% of businesses have shifted to remote work due to the COVID-19 pandemic, leading us all into uncharted territory. There was a time where sales reps had to wrestle with the idea of forgoing the face-to-face meeting and instead conduct business via email or phone. But it became the new norm and business is better for it.

Software Review 241

Software Review Technical Review SaaS Market Research 241

SaaStr

MAY 9, 2020

Perhaps it’s part of the general trend in eLearning all across-the-board. 10: A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School (another SaaStr Classic). . #9: 10: A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School (another SaaStr Classic).

Benchmarks 216

Benchmarks Trends SaaS Revenue 216

Intercom, Inc.

JUNE 16, 2020

Too often, when we think about growing our businesses, we focus on the mechanics of growth. “With Scale, we’re turning our attention to the heart of business growth – customer relationships” Scale is here to help you connect with your customers as people, not numbers. How can we drive down our CAC and drive up our LTV?

Scale 213

Scale Scaling Business Trends 213

SaaStr

APRIL 6, 2020

You can basically see it here in our Google Trends: The strange thing to me isn’t that almost everyone has a Year of Hell. The strange thing to me is that when people come through it, if they do come through it — then many and even most times it seems, the business does more than just improve. It was a tough year. It Reignites.

Scale 348

Scale SaaS Cloud Scaling 348

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. Some 35% of customer support leaders believe their business should increase its automation budget for customer support.

Customer Support 223

Customer Support Trends Scale Scaling 223

Intercom, Inc.

NOVEMBER 11, 2020

Discover five trends transforming the support industry along with tips on how to capitalize on them. Discover five trends transforming customer support. In the report, we explore the key five trends that are shaping and redefining customer support today (and are set to accelerate in 2021).

Headcount 145

Headcount B2C Customer Support Trends 145

Intercom, Inc.

NOVEMBER 18, 2020

But while the “e” may be silent for customers – who understandably want a consistent, personalized shopping experience regardless of whether they’re buying online or in-store – it still rings out loud and clear for the businesses who need to ensure they have the right tools to deliver that unified, excellent experience across multiple channels.

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

Intercom, Inc.

DECEMBER 4, 2020

Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business. Across the series, we heard from a wide variety of guests about what an extraordinary year it has been in the e-commerce arena.

Trends 152

Trends Subscription Payment Features Technology 152

Tom Tunguz

JANUARY 7, 2020

However, Q4 2019 saw meaningful dip from Q3, but it's too early to say whether it's an aberration, or the beginning of a longer-term trend. That answer never changes: build businesses prudently and finance them when you can at reasonable valuations so the company can grow into them over time. It's been go, go, go for nearly a decade.

Marketing 233

Marketing Finance Investment Trends 233

Tom Tunguz

APRIL 25, 2020

The less predictable a business becomes, the more conservative its management must be. If a company is benefiting from remote work trends, and the growth rate has tripled overnight, how long will that growth rate continue? Perhaps the fastest growing businesses will see less of an impact. Layoffs arise from volatility.

Startup 189

Startup Trends Software Management 189

Neil Patel

NOVEMBER 9, 2020

Sometimes it can take as long as seven years before you can sell your business and hop on the next idea. Plus, the price tag on those more established businesses often run into the billions. Micro startup acquisitions are a move away from buying businesses with established products or even proven revenue streams.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

FastSpring

OCTOBER 15, 2020

Key trends and best practices to help you build a comprehensive marketing campaign. You’ll find plenty of helpful tips like this one throughout the guide: No matter where you are in the world or what digital products you sell , your business has the opportunity to drive more sales and end the year on a high note.

Trends 146

Trends Branding Revenue Sales 146

FastSpring

AUGUST 13, 2020

That’s why we created this helpful infographic that visually outlines all of the major software ecommerce trends shaping 2020, and included best practices, actionable tips, and opportunities that digital businesses can use to make this year their best year yet! Decreased B2B spending. Shrinking employee headcounts.

Trends 92

Trends Software Headcount B2B 92

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. Many of 2020’s trends thus far have been heavily influenced by developments in related industries.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

SaaStr

NOVEMBER 7, 2020

And these largest accounts have grown from a stunning $5m in 2012 to $25m+ today, trending to $30m. Palantir really did start off as a services business. But it knew it needed to grow into a software business to command the multiples it asked — it’s market cap is a very healthy 23x ARR today. Not for 17 years.

Government 185

Government Enterprise Retention Software 185

Nimble - Sales

DECEMBER 4, 2020

Almost every business with an online presence leverages email marketing to some extent. In fact, in most cases, emails from businesses are either marked as spam or land in the promotions tab. […]. The post 5 of the Most Popular Email Marketing Trends Right Now appeared first on Nimble Blog.

Trends 125

Trends Marketing Business 125

SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? The most common mistake we hear from SaaS businesses is that they didn’t know they had to collect and remit sales taxes at all. It’s very much a “you don’t know what you don’t know” type of business mistake.

New CTO 171

New CTO SaaS Sales CTO 171

Intercom, Inc.

APRIL 28, 2020

Key takeaway: “If product design is about solving problems for people within the constraints of a specific business, then it simply feels that many people calling themselves product/UX designers are actually practicing digital art. Key takeaway: “As designers, we should avoid jumping on the bandwagon when the latest UI trend rolls round.

Software Review 129

Software Review Systems Review Trends Engineering 129

SaaSX

FEBRUARY 5, 2020

While many of these mistakes or potential issue items are likely to be more prevalent in a business with a lean (or essentially non-existent) finance team, we’ve seen large businesses deal with many of these same challenges. A Functional P&L is simply a P&L where expenses are properly broken up by different business units.

Finance 118

Finance Sales Hiring Headcount Scale 118

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. published guidance for leaders who need to steer their business through the challenging times ahead. In March, McKinsey & Co. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

SaaS Metrics

OCTOBER 12, 2020

Software as a Service (SaaS) Customer Relationship Management (CRM) is a trending technology in the marketing industry. Going by the CRM definition, taking advantage of a trend is useful for managing customer relationships. It is an engaging technique to attract customers without the need for massive databases and infrastructure.

Outsourcing Services 98

Outsourcing Services Software SaaS Trends 98

Intercom, Inc.

AUGUST 27, 2020

But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. To navigate the current minefield of growth, businesses need to shift their focus. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. With a Ph.D.

Scale 211

Scale Payments Subscription Payment Features 211