User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

FEBRUARY 20, 2024

Here, the product manager mainly makes decisions based on intuition, customer feedback or (requests), and market trends. Thus, it has a higher chance of ensuring user satisfaction and retention. Register to watch the webinar. Retention rate : This metric is the percentage of users who remain active over a given period.

Data 101

Data Customer Lifetime Value Software Review Churn 101

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

User Pilot

JANUARY 17, 2024

Use webinars to provide additional value to existing customers. Regularly analyze your customer retention to improve your strategy. What’s more, it positions your brand as a thought leader in the SaaS industry, resulting in stronger customer relationships and retention. An example of a retention table.

Scale 102

Scale Scaling SaaS Underperforming Technical Team 102

Valuize Consulting

DECEMBER 20, 2023

Overall, the industry witnessed transformative trends shaping the way businesses engage and retain their customers in an increasingly capital constrained and fast-paced environment. Watch Webinar 2. Amidst this year of evolution, what was top of mind for B2B recurring revenue leaders in 2023? Read Article 4.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? On the other hand, a feature launch aims to drive user retention and minimize churn with new features. A concrete feature launch strategy offers several benefits, including improved product stickiness, user retention , and increased account expansion.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. Retain users : Funnel optimization leads to better user experiences , increased product stickiness , and improved user retention. View reports such as trend analysis to track user behavior trends.

Payment Solutions 103

Payment Solutions Data Analysis Software Review SaaS Payments 103

User Pilot

MARCH 15, 2024

This improves customer satisfaction and retention. Data visualization, for example in a dashboard, aids in its interpretation and trend tracking. Increase user retention Using data analytics in the decision-making process enables teams to increase user retention. Why is data-driven analytics important for SaaS companies?

Data 95

Data Data Analysis SaaS Software Review 95

User Pilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers.

Trends 93

Trends Artificial Intelligence Social Media AI Search 93

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 96

Customer Lifetime Value Retention Marketing Scale 96

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 94

Churn Retention Onboarding Engagement 94

Intercom, Inc.

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Currently, only 37% of support leaders feel confident that their organization’s tech stack can help them analyze trends and produce insights to optimize next-best-action decisions for consumers.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

User Pilot

JULY 31, 2023

There are many helpful resources out there to help product marketing managers grow and develop: webinars (like these on-demand webinars from Userpilot), books , conferences, joining communities, or certified training from the Product Marketing Alliance. Sign up for Userpilot’s engaging webinar series here.

Product Marketing 95

Product Marketing Management Marketing Customer Lifetime Value 95

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

MAY 29, 2023

In-app messages allow you to provide customized training and webinars to familiarize users with new features or identify improvement opportunities. However, you should track the churn rate regularly to discover changing trends and manage the rate within an acceptable range. This will drive user adoption and retention.

SaaS 74

SaaS Churn Onboarding Retention 74

User Pilot

JULY 23, 2023

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. Tracking key performance indicators, like conversion rate, adoption rate, retention rate , etc., The team members implement these strategies via guidebooks , webinars, events, etc. Webinar in Userpilot.

B2B 91

B2B Marketing Sales Hiring Social Media 91

Subscription Flow

MARCH 1, 2024

It also makes it easier to create a websites, webinars, and more. This might mean signing up for a webinar, buying an eBook, or taking advantage of a free trial. Enhanced Customer Retention: Businesses can accommodate a wide range of customer preferences and needs by providing customizable and adaptable subscription plans.

Payment Services 95

Payment Services Payments Payment Methods Merchant Services 95

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income.

Onboarding 85

Onboarding Social Media Retention Branding 85

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Bernard Marr’s customer experience trends. The best videos on customer retention include: Shopify’s guide about customer retention. Malewicz’s take on mobile onboarding screens.

Technical Review 89

Technical Review Onboarding Mobile Retention 89

User Pilot

JANUARY 14, 2023

Successful customer education improves customer satisfaction, drives customer success and retention, reduces customer churn, and lowers support costs. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Create webinars for specific use cases. Userpilot blog welcome mail.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

JULY 17, 2023

TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention. Data analytics can: Identify patterns and trends. Increase customer lifetime value and retention. Diagnostic analytics.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

APRIL 8, 2024

Hosting product webinars that target specific user segments. Another example could be creating personalized emails or loyalty programs to reinforce customer retention and advocacy. Checking feature usage trends with Userpilot. Userpilot webinars. Offering personalized experiences by collecting data with welcome surveys.

Strategy 52

Strategy Business SaaS Technical Review 52

User Pilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. The data is also valuable for forecasting user retention , lifetime value, and revenue. The first one is conversion trends.

Marketing 101

Marketing Sales Funnel Forecasting Customer Lifetime Value 101

User Pilot

MARCH 31, 2023

Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. Offering self-serve support can help you analyze customer needs and identify support topics trends. Predictive analytics predicts future customer behavior by analyzing historical data and trends.

Metrics 96

Metrics Customer Lifetime Value Data Analysis Engagement 96

Intercom, Inc.

MARCH 16, 2021

Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention. Unlock trends and insights from customer conversations that help improve teammate efficiency and boost customer satisfaction and loyalty. Customer retention.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Blulogix

JANUARY 24, 2024

Customer Retention: Consider the impact of enhanced customer experiences on subscriber retention rates. Scalability Benefits: Assess how BluIQ’s scalability supports your business growth and prevents the need for frequent platform upgrades. Compliance Costs: Calculate potential savings related to compliance with tax regulations.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

User Pilot

NOVEMBER 30, 2023

Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you do it?

Underperforming Technical Team 101

Underperforming Technical Team Marketing Market Research Outsourced Development 101

User Pilot

OCTOBER 6, 2023

Cultivate customer relationships through personalized messaging (promoting loyalty and retention). Interest stage The Interest stage happens once the user has developed some interest in your brand, either by signing up for a newsletter or attending a webinar. Userpilot ’s webinar invitation banner. Userpilot ’s blog.

B2B 104

B2B Development Team Review Software Review Marketing 104

User Pilot

SEPTEMBER 29, 2023

Growth marketer : This person specializes in creating and executing marketing strategies that drive user acquisition, retention, and conversion. Data analysis: In some companies, growth teams are responsible for collecting and analyzing user data to identify trends , pain points, and opportunities for improvement. Trends in Userpilot.

Scale 105

Scale Software Review SaaS Technical Review 105

User Pilot

APRIL 28, 2023

The customer onboarding process is important because it helps deliver a positive customer experience and improve customer retention rates. Use webinars to drive customer success by educating customers on how to use your features to meet their goals. Improve customer retention rate: a good onboarding experience goes a long way.

Onboarding 95

Onboarding Software Review Technical Review SaaS 95

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52