User Pilot

APRIL 28, 2022

Product tours and in-app guides are also important tools to increase engagement. Both apps offer checklists – but for Pendo, they are only accessible via the Resource Center. Another important feature that helps with feature adoption is a Resource Center. Appcues vs Pendo product tours and guides.

Onboarding 96

Onboarding Software Review SaaS Technical Review 96

User Pilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Product tours – like interactive walkthroughs, but less interactive and more linear. Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must.

SaaS 98

SaaS Onboarding Pricing Mobile 98

Intercom, Inc.

JULY 5, 2022

It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality. Typically it’s presented as a diagram.

Construction 186

Construction Customer Support Engagement Onboarding 186

SaaStr

AUGUST 17, 2022

Centering your work on customer experience helps train the whole organization in the process and hones your product-market fit. Product tour. Product tours can tell the story of your product through the product itself, like a choose-your-own-adventure for the user. Focus on logo acquisition. Self-service model.

Sales Hiring 187

Sales Hiring Sales SaaS B2C 187

User Pilot

OCTOBER 19, 2021

There's a product tour system that guides users towards feature adoption. In this article, we'll assess the quality of Pendo's analytics , product tours , and checklists, so that you can see if this tool is a good fit for your business – and if it’s really worth coughing up the $30,000. Dashboards.

Retention 94

Retention Onboarding Engagement Churn 94

User Pilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. It also doesn’t offer a resource center. Slap that shameless product tour there.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MARCH 16, 2023

It offers a range of features, such as letting customers create custom onboarding flows, analyze product adoption metrics, and create interactive product tours. The platform allows you to build product tours and walkthroughs without any coding. Build fully interactive product tours. Get insights from in-depth analytics.

Pricing 97

Pricing Software Review Technical Review Onboarding 97

User Pilot

FEBRUARY 25, 2024

No-code tools are making complex tasks simple, such as building in-app product tours. Answer FAQs with self-service resource centers. With data from welcome surveys, you can segment users and trigger different onboarding tours for each user. Example of a help center. Proactive support is the key to winning over customers.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

JUNE 19, 2023

Let’s start with the Resource Center widget. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. You can also use the localization feature to translate the resource center for your users across the globe. Userpilot resource center. Userpilot UI patterns.

Systems Review 95

Systems Review Management SaaS Education 95

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

Intercom, Inc.

MAY 8, 2018

For our website visitors, our most important goal was to put product demo resources front and center. So we lead with the Article Search app and a content showcase of our product tour videos. Position #2 Content Showcase app, linking to our product tours. Position #2 Content Showcase app, linking to our product tours.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Here are three tactics that have proven effective time and time again: Onboard and educate customers with Product Tours.

Customer Support 239

Customer Support Scale Education Onboarding 239

User Pilot

NOVEMBER 28, 2022

If you have a high churn rate during or after the onboarding period, there are some common mistakes that you may be making: Irrelevant product tours. You’re wasting precious time showing users around your entire product with a tour. Instead, limit your product tour to only the most essential features to start with.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

AUGUST 16, 2023

Resource center : Rather than customers getting stuck while using your product and relying on customer support, you can create a resource center so they can self-serve helpful content to solve their problems. Osano’s resource center. They help encourage users with small steps leading them closer to feature discovery each time.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 8, 2024

UI patterns like tooltips, modals, banners, interactive tours, checklists, and progress bars can guide users through the customer journey. Interactive product tours : Product tours , like physical tours, walk users through your product features using videos, images, and animations.

Onboarding 52

Onboarding SaaS Branding Customer Lifetime Value 52

User Pilot

FEBRUARY 21, 2022

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Let’s look at two of the most common: 1 – Product tours. Let’s dive in! Set up a goal.

SaaS 96

SaaS Onboarding Marketplace as a Service Engagement 96

User Pilot

JANUARY 9, 2023

They are more engaging than traditional product tours and are less confusing and overwhelming. You can offer proactive self-service support via a help center. Your help center may also include multiple content types to address different user needs. Video tutorial playing from the in-app resource center.

Customer Lifetime Value 96

Customer Lifetime Value Retention Marketing Scale 96

User Pilot

JULY 14, 2022

Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Minimum viable onboarding (MVO) is not the same as a product tour. Don’t force your users down the route of an unnecessary product tour. By focusing on primary onboarding and getting users to activation.

Onboarding 94

Onboarding User Experience Marketplace as a Service Social Media 94

User Pilot

OCTOBER 31, 2022

Build an in-app help center to offer on-demand support and remove friction. It features an in-app help center, advanced segmentation, and in-app interaction monitoring functionality. Avoid lengthy product tours that overwhelm users with information. Build an in-app help center to offer on-demand support and remove friction.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

DECEMBER 13, 2023

Integrating a JTBD survey in your onboarding flow, like Userpilot does, to understand user needs for features like easy onboarding or code-free product tours enhances user engagement and provides early feedback for continuous improvement. By asking these questions, you can uncover deep insights into customer behavior and preferences.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

User Pilot

OCTOBER 31, 2023

Use interactive walkthroughs to shorten the learning curve and time to value Instead of traditional product tours that walk users through all the features at once, employ bit-sized engaging feature walkthroughs. Help them find answers quickly and effortlessly with a robust knowledge base and resource center. Userpilot video library.

SaaS Payments 91

SaaS Payments Payment Methods Strategy Payment Solutions 91

User Pilot

JANUARY 26, 2023

Replace generic product tours with interactive walkthroughs – they’re more engaging and helpful. Replace generic product tours with interactive walkthroughs Product tours are out – interactive walkthroughs are in. Here’s the difference between them: Product tours show users around features using a series of tooltips.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

APRIL 7, 2024

You can do it by providing users with on-demand self-service support, for example, through a resource center. You can do it by designing a product tour that shows users the main features and UI elements and explains their benefits. Product tour showcasing key features. Userpilot resource center editor for on-demand support.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

MAY 14, 2020

They also offer a help center widget called Beacon which enables you to provide relevant articles to your users as they engage with your product. It includes product tours, interactive walkthroughs , and other elements like tooltips and checklists. is a customer onboarding app that centers around in-app messaging. Tooltip.io.

Onboarding 98

Onboarding Software Scale SaaS 98

User Pilot

APRIL 22, 2024

For example, instead of showing a generic product tour that users are likely to skip, you can implement an interactive walkthrough to guide users step-by-step with progressive onboarding. Creating a resource center with Userpilot. Build an in-app resource center to offer self-service support 24/7.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

Baremetrics

JUNE 26, 2020

Here are some worth checking out: Product tours Nobody sets out to build a product that’s confusing to use. Product tours have quickly become one of the most common customer onboarding tactics for SaaS companies. Luckily, there are plenty of tools to help you set up tours inside your product. But that’s not always the case.

Onboarding 99

Onboarding SaaS Churn Social Media 99

User Pilot

MARCH 9, 2023

Note, the list doesn’t include checklists or the resource center functionality. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. No resource center or checklists. The free plan doesn’t include experimentation to test your guides. No integrations.

Software Review 97

Software Review Technical Review Systems Review Scale 97

User Pilot

OCTOBER 26, 2021

At the product level, tactics to optimize PX include checklists , walkthroughs , tooltips , resource center widgets , and microsurveys. So a good product experience combines intuitive design with product walkthroughs , tours, and tooltips so that it's 100% clear to the user what they need to do. Resource center widget.

Social Media 97

Social Media User Experience Onboarding Customer Lifetime Value 97

User Pilot

AUGUST 20, 2023

There are five examples of companies applying proactive support tactics inside their product: Userpilot’s resource center has content in different formats, so users can consume it in a way that fits their learning style. Building a resource center with Userpilot. Userpilot resource center. What is proactive customer service?

Software Review 83

Software Review Scale Onboarding User Experience 83

User Pilot

SEPTEMBER 19, 2023

They can include interactive walkthroughs, product tours or different formats of UI patterns such as tooltips, checklists, banners, checklists, hotspots to educate customers on the product, drive engagement and product adoption. Why is User Guides important? They also shorten the time to value and reduce friction when using the product.

Onboarding 52

Onboarding Mobile Education Engagement 52

User Pilot

OCTOBER 27, 2021

With WalkMe, you’ll be able to: Set up customizable product tours with on-screen guidance. It also offers the ability to create product tours “code-free”. So, in a nutshell, Whatfix lets you: Create custom product tours for user onboarding and employee training. Create basic user segments with branching walkthrough experiences.

Software Review 98

Software Review Technical Review Onboarding Systems Review 98

User Pilot

NOVEMBER 14, 2023

Implement an in-app resource center to provide self-service support. For example, instead of showing a generic product tour that users are likely to skip, you can implement an interactive walkthrough to: Hand-hold users step by step with progressive onboarding. Creating an in-app resource center with Userpilot.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

JUNE 28, 2023

Osano also used Userpilot to build out a full in-app resource center : Source: Osano. New users who choose the demo are greeted with a welcome screen that offers video tutorials for various tools and interactive walkthroughs for those who prefer a step-by-step product tour experience. Source: Stripo.

Onboarding 87

Onboarding SaaS Payments Payment Services Payment Solutions 87

User Pilot

FEBRUARY 22, 2024

Introduce interactive walkthroughs in place of product tours to help users derive immediate value from your product. Replace generic product tours with interactive walkthroughs Traditional product tours can feel overwhelming as they reveal too much too soon and force users to learn impractical things.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. This article will go over what WalkMe product tours are, explain what you can do with them, how much it will cost, and alternative tools to consider using. What are WalkMe product tours? Creating product tours in WalkMe.

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

User Pilot

MARCH 21, 2023

TL;DR UserGuiding is a cloud-based platform specializing in user onboarding solutions with the necessary features to offer personalized onboarding flows and interactive product tours. Resource center analytics provides information on how effective your published resource materials are to your customers. UserGuiding dashboard.

Software Review 97

Software Review Technical Review Onboarding Pricing 97

User Pilot

APRIL 10, 2024

Osano improved customer retention with an in-app resource center, reducing support chat requests by 25%. Interactive walkthroughs are your virtual tour guides, helping users understand and appreciate what you offer. Add a resource center in your product with Userpilot. Osano’s resource center. By making G.G.

Retention 98

Retention Metrics Strategy Management 98