User Pilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Feature tagging Implement feature tagging within your product to monitor user interactions with specific features.

User Experience 103

User Experience Data SaaS Trends 103

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Tag features and custom events let you track feature usage and adoption progress. SaaS businesses collect this relevant information upon user signup. Why should you collect event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

OCTOBER 15, 2023

Feature tagging enables marketing teams to track feature usage and improve adoption across user segments. As most user interactions with SaaS products are digital, it’s very easy to track different aspects of user behavior. Tag features to gather usage data Feature usage tracking can help teams improve their adoption.

Marketing 105

Marketing SaaS Acquisition Scale 105

User Pilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Cross-selling comes with multiple benefits for SaaS companies.

Strategy 98

Strategy Customer Lifetime Value SaaS Business 98

User Pilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? Userpilot offers analytics , feedback, and user engagement features, including feature tagging, custom event tracking, heatmaps , onboarding flow analysis, and funnel analytics. Let’s get right to it! Book the demo to see how it can help your team.

SaaS 105

SaaS Scale Sales Funnel Onboarding 105

SaaStr

AUGUST 28, 2023

Anyone with a full pass can sign up through the Braindate app (the sessions are tagged as workshops / Super Braindates). Next Week: 13 Bootstrappers On Stage, 9 Revenue Graphs, 18 SaaS Templates, 2 Book Signings ” We’re putting our money where our mouth is. Nathan is also giving out some tickets to his base as well.

Revenue 238

Revenue Enterprise Scaling SaaS 238

User Pilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. For example, you can use feature tags to understand how users interact with a feature. It offers a variety of ways to collect data, including through in-app surveys, event tracking, feature tags, funnel analysis, and more.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 95

Customer Success Retention Software Review Customer Lifetime Value 95

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. You’re at the right place.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Retention 105

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Analyzing NPS responses using NPS response tagging, quickly identify recurrent themes your audience is talking about ( positive or negative ) and address them. Analyze NPS responses using NPS response tagging. Checking NPS response tags on Userpilot.

SaaS 98

SaaS Onboarding Customer Support Customer Success 98

User Pilot

FEBRUARY 6, 2023

This is where you tag your UI elements and then measure activity in the form of clicks and hovers. To complete click tracking , employ Userpilot’s feature tagging to tag different UI elements in your product and see how users interact with them (clicks, hovers, etc.). Feature tagging and click tracking in Userpilot.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps and user funnel analytics.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

APRIL 13, 2022

UX click tracking using feature tagging. UI tagging or feature tagging is a popular way to track feature engagement inside your app. If your goal is to gauge the number of clicks on specific buttons or links inside your SaaS, go to the Growth Insights section in Userpilot and tag the feature you’re willing to track.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

User Pilot

MARCH 19, 2024

Measure your UX optimization efforts After implementing the changes, see how the following metrics improved: Customer satisfaction score : Are users enjoying an optimal user experience while using your SaaS product? Customer effort score : Can users easily navigate your product, resolve issues, and find helpful information?

User Experience 105

User Experience SaaS AI Search Customer Lifetime Value 105

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

FEBRUARY 15, 2024

Try Userpilot and Take Your UX Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analytics in SaaS? 7 Best funnel analytics tools for SaaS companies There are several tools on the market offering funnel analysis functionalities. Book a demo with Userpilot , and we will show you how!

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

User Pilot

AUGUST 6, 2023

Why implement marketing automation in your SaaS? You can use feature tagging in Userpilot for lead-scoring automation. In-app messages In-app messages are an essential task in every SaaS marketer’s work. As users first sign into the product, you can automatically trigger a welcome survey. Email marketing automation.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Tag key features for tracking. This article aims to simplify feature analysis. We cover: Types of product features.

Underperforming Technical Team 104

Underperforming Technical Team Software Review User Experience Retention 104

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Userpilot is the best platform to measure product health metrics for its multiple features to collect data, tag specific features, analyze product engagement , and create and send microsurveys to measure customer satisfaction.

Metrics 96

Metrics Customer Lifetime Value SaaS Scale 96

User Pilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Likewise, both playbooks are unique across SaaS companies, accounting for differences in approach, targets, interaction levels, etc. Userpilot heatmap and feature tagging. Userpilot page analytics.

Customer Success 98

Customer Success SaaS Retention Education 98

User Pilot

MARCH 6, 2024

Ready to start conducting product trend analysis for your SaaS? If you are an international SaaS company with users scattered across the globe, then performing geographic trend analysis can be very useful. For example, if your goal is to improve user engagement , you should tag features to collect feature engagement and event data.

Trends 100

Trends SaaS Data Analysis User Experience 100

Sales Hacker

SEPTEMBER 8, 2023

We’re officially running a GTMfund Summer Giveaway : Share your favourite piece of our content (Newsletter or Podcast) on either LinkedIn / Twitter, tag us, and you’ll be entered to win a pair of exclusive GTMfund Airpod Pro’s. High vs Low Margin SaaS Models Software is an inherently high-margin business. That’s the appeal of SaaS.

Artificial Intelligence 88

Artificial Intelligence SaaS AI Generative AI 88

User Pilot

NOVEMBER 14, 2023

In SaaS, this includes mostly online interactions , for example, on the website, in web and mobile apps, or via social media platforms. How to execute an omnichannel analytics strategy in your SaaS? If you’d like to see how Userpilot can help you with implementing omnichannel analytics at your SaaS, book the demo!

SaaS 105

SaaS Social Media Data Onboarding 105

User Pilot

JULY 24, 2023

Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. It automatically updates internal custom field values and adds 'seen' or 'unseen' tags to the existing ticket. You can do it either by tags, standard or custom fields, or tickets.

Marketplace as a Service 96

Marketplace as a Service AI Search Social Media Customer Support 96

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MARCH 27, 2023

How to leverage product analytics data to grow your SaaS? Now that we’ve looked at various kinds of product analyses and metrics, let’s see how you can put them to practice to drive your SaaS growth. Top product analytics tools for SaaS companies The choice of product analytics software tools depends on your needs.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 30, 2024

In SaaS, product experience management is essential to design a high-quality in-app experience for every user. To apply this, you can track in-app behavior through feature tagging and segment users based on their in-app interactions, survey responses, and activity. Then, prompt users to upgrade their plan only when it adds value.

Management 75

Management Customer Lifetime Value Engagement Retention 75

User Pilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. Here are the main takeaways: The best ways SaaS companies can utilize feedback are for prioritizing features, addressing user pain points, and promoting customer advocacy. PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct.

Interviewing 91

Interviewing Software Review Outsourced Development Trends 91

User Pilot

JANUARY 12, 2023

Behavioral segmentation , on the other hand, divides customers into groups based on their behavior and SaaS metrics. Let’s say you run a SaaS company that offers a project management tool. Here we’ll discuss the best behavior segmentation strategies for different user journey stages for SaaS.

Software Review 98

Software Review SaaS Engagement Customer Lifetime Value 98

User Pilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. How your product is serving your users’ needs.

Software Review 98

Software Review Scale SaaS Systems Review 98

User Pilot

JUNE 26, 2023

However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. For SaaS businesses, this refers to paying customers only.

Metrics 94

Metrics Customer Lifetime Value SaaS Acquisition 94

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. But how do you create a customer success strategy that works?

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention.

Retention 97

Retention SaaS Customer Lifetime Value Education 97

User Pilot

APRIL 21, 2024

Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required Benefits of reducing support tickets No SaaS business can achieve long-term growth and profitability without properly managing its customer support tickets.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? For SaaS, these B2B insights can encompass data such as: Businesses that are most likely to use your software. By tracking tagged and untagged brand mentions, you can assess brand health and understand audience sentiment toward competitors.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

MARCH 23, 2022

The 2022 NPS benchmark for SaaS is 41. The benchmark for SaaS is higher, though. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. For SaaS, NPS surveys should be triggered during onboarding or after the user has performed a key action within the app. NPS survey best practices for SaaS.

Scale 98

Scale SaaS Software Review Benchmarks 98

User Pilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. What is a good retention rate for SaaS companies? The entire SaaS business model is built around retaining customers for the long term. As a result, SaaS businesses typically enjoy high retention rates.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98