Andreessen Horowitz

NOVEMBER 16, 2023

The last two decades have seen explosive advancement in biomedical and therapeutic innovations, like the Human Genome Project , the discovery of CRISPR , and the rapid development of Covid-19 mRNA vaccines, to name a few. But it comes with a hefty price tag of $2.1 In 2019, Novartis’ Zolgensma became the second approved drug.

Marketing 118

Marketing Venture Capital Innovation Investment 118

ProfitWell

APRIL 2, 2020

Our neighbors over at Toast , the leaders in cloud-based restaurant management software, launched a Rally for Restaurants initiative this week—a way to unite top brands across the tech and foodservice sectors in support of the dining community during the COVID-19 crisis. makes it easy for guests to support local restaurants.

Sales Hiring 52

Sales Hiring Social Media Venture Capital Cybersecurity 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. As Untappd’s Customer Success team conducted outreach and learned more about their customers’ evolving situations, they took key actions, including: Tagging accounts in affected areas with temporary ‘Do Not Call’ flags in Salesforce.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Sales Hacker

APRIL 14, 2020

In between the Zoom all-hands screenshots and kids-as-coworkers posts, I’ve seen plenty of actionable tips from sales leaders on how to manage remote teams , how to address COVID-19 in your selling and more. Whether you’re new to Sales Navigator and its higher price tag or use the platform on the daily, you may just learn something.

Scale 123

Scale B2B Social Media Sales 123

Chart Mogul

JANUARY 14, 2021

At a time when everyone is using the global pandemic as an excuse to cut costs and ask for rebates, we look at how you should approach COVID discounting for your own business. Check out this list of SaaS companies with COVID-19 discounts.). Understanding the impact of a COVID discount. Tweet this quote.

Technical Review 52

Technical Review Churn Subscription Payment Features 52

Neil Patel

MAY 4, 2021

Or, even easier, attend online events, which are becoming more popular in the post-Covid world. Post in groups, post on friend’s pages, and tag other influencers to engage the community. Start conversations, tag other influencers, participate in Facebook groups, etc. Why not make it a priority for marketing yourself?

Social Media 145

Social Media Strategy Construction Branding 145

Stax

JANUARY 3, 2024

Once a relatively niche offering, the COVID-19 pandemic saw retailers accelerate the rollout of self-checkout systems, their contactless nature making them a lot more appealing than traditional checkouts for many consumers. Some retailers have mobile apps that convert smartphones into scanners and payment portals. RFID readers.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

OpenView Labs

DECEMBER 15, 2020

The COVID-19 pandemic has driven two simultaneous trends that are converging to accelerate adoption of marketplace buying and selling: migration of software to the cloud and a rise in B2B ecommerce as a means of digital buying. . This data revealed a clear picture of where cloud marketplaces are heading in 2021.

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

Sales Hacker

SEPTEMBER 23, 2020

With the COVID-19 pandemic showing no signs of dissipating any time soon, almost all annual sales summits are slated to be virtual-only events. The opportunities to network and socialize are nice, but they don’t justify the enormous price tag — especially for sellers who might be leaving the office when customers need them most.

Scale 75

Scale Sales Entertainment Social Media 75

ProfitWell

MARCH 13, 2020

The remote work movement is undoubtedly heating up as COVID-19 creeps its way around the globe and we do our absolute best to keep it at bay. Another rule to heed: Bring in support automation and self-service —utilizing items like chatbots, automatic tagging, proactive support, and your help center. Ready, set, remote support.

Subscription 52

Subscription Payment Features Acquisition Customer Support 52

User Pilot

JULY 18, 2023

Dedicated NPS analytics , including qualitative response tagging NPS dashboard. Zoom – for conducting interviews to help with user research Zoom is a video conferencing solution that grew in popularity during the Covid-19 pandemic. Product teams can leverage its functionality for user interviews and focus groups.

Software Review 94

Software Review Software Management Azure 94

ProfitWell

MAY 1, 2020

The training sessions revolve around topics from customer success and support to engineering and product strategy—with titles like How to Build Your Remote HR Tech Stack and an AMA on Fighting Churn During the COVID-19 Crisis. We’re again eyeing what’s up with Jay Acunzo , the marketing master that apparently never stops.

Subscription 52

Subscription Payment Features B2B Social Media 52

Sales Hacker

DECEMBER 11, 2020

She worked hard, remained humble, and found happiness without the hefty price tag. Given the circumstances with COVID-19, the entire world has shifted to working remotely. While the men in my family would often preach about money, grandma Crisia was the opposite. She lived a comfortable life, minus all the bells and whistles.

Sales 116

Sales Systems Review Education Underperforming Technical Team 116

SaaStr

JUNE 10, 2020

Companies have found themselves unprepared in the midst of COVID-19 crisis. And here, if you think about pre COVID times, now and post, if you look about your buyer mindset, really we were all focused on our function. How much time are you investing in creating COVID-19 related content? And then my nephew did it.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

NOVEMBER 2, 2020

Jason from The Media Captain says, “To avoid having a lot of clients drop-off, we lowered our pricing for a lot of clients during COVID-19. When asked about customer retention during COVID-19, she said, “Video! To retain customers during COVID-19, he mentioned some interesting points. “We

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

Unbounce

APRIL 21, 2020

Check out the COVID-19 Small Business Care Package for a roundup of useful resources—including tech discounts, government subsidies, and marketing tips to help lessen the impact on your business. An example of a newsletter by Toast to help restaurants during COVID-19.

Social Media 145

Social Media Advertising Branding Government 145

SmartKarrot

SEPTEMBER 7, 2021

Date: Jan 19. CPO Mastery Conference has been tagged as one of the unmissable conferences to attend by experienced product managers. Beyond Virtual: IT Arena 2021 Product Management Festival Europe New Product Innovation and Development. CPO Mastery Conference. Location: Virtual. Location: Lviv, Ukraine. Date: Oct 7 – 9.

Management 10

Management Innovation Scale Construction 10

Sales Hacker

JUNE 23, 2020

How to be honest about your churn metrics during COVID [28:29]. How to be honest about your churn metrics during COVID [28:29]. COVID-19 hits, companies are going through difficult times. How to be honest about your churn metrics during COVID. Micro-thoughts on the evolution of customer success [07:08].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Intercom, Inc.

MAY 12, 2020

With this in mind, we’ve stuck to our regular Intercom on Product subject matter because we felt that we wouldn’t add anything to the discourse by discussing COVID-19 and we also wanted to give you a respite from the daily coverage. You can send messages and reply to people and talk and tag conversations and so on.

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Neil Patel

OCTOBER 9, 2020

Advanced ticket tagging and categorization can also help with the latter. Note: this is special COVID-19 pricing with regular rates starting at $112.50 Internal teams need different things than customer support teams, so keep this in mind as you go through the decision-making process. Analytics and reporting. per month. #3

Software Review 120

Software Review Systems Review Software Social Media 120

Sales Hacker

SEPTEMBER 14, 2021

COVID-19 pandemic changed everything. Once an AE builds their account plan, they add a new tag called “Account Plan Complete” to their dashboard. It was like the earth just stopped spinning. Time froze. Pipeline disappeared out of thin air, like it was never there to begin with. This is where Outreach’s Accounts View comes in.

Sales 88

Sales Management Communication Leadership 88

Intercom, Inc.

NOVEMBER 25, 2021

How do companies do that intentionally without having to say, “Follow us on Instagram and tag us and take a picture of this and be sure to do it with this filter,” and blah, blah, blah? CX in the age of COVID-19. Liam: I was wondering what you made of COVID-19 and how that’s affected customer experience.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Intercom, Inc.

OCTOBER 29, 2020

COVID-19 has only advanced it, of course, but even taxi companies became Uber or bookstores became Amazon. For the last year and a half, we’ve done a series of investments upmarket and literally every single thing that we have tried has massively beaten our expectations, even in the middle of COVID-19.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

MARCH 24, 2020

But when an unprecedented event like Covid-19 hits, what do you say and how do you say it? “If you do need to send an email, be respectful of your customers’ time” During a global crisis like Covid-19, spam filters are also on high alert, due to many businesses sending a large volume of emails – sometimes unnecessarily.

Communication 31

Communication Management Engagement B2B 31

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. What’s the top tip that you’ve learned for COVID-19 plus? Sam Blond | CSO @ Brex. Kristen Habacht | VPS @ Atlassian. Never mind, I guess we can start right now.

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173

Buffer Resources

DECEMBER 6, 2023

SEOs when their technical audit finds two <H1> tags on the Contact Page pic.twitter.com/1YLIsmYJTp — Nick Jordan (@nickfromseattle) October 2, 2023 Of course, not every brand needs to use memes. If you’re short on content ideas, give memes a try. This SEO meme from Nick Jordan was great!

Technical Advisors 101

Technical Advisors Social Media AI Search Engagement 101