Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? With his latest book, Staff Engineer , Will is hoping to answer all of these questions. What’s the right way to do this in your company? A tale of two career paths.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Audacix

NOVEMBER 23, 2023

Web application security testing evaluates your software's vulnerability resilience posture, which includes various layers such as the application layer, network layer, and database layer. These reviews should be done with static code analysis tools (SAST) as well as manual reviews within your team.

Software Review 40

Software Review DevOps as a Service Underperforming Technical Team Outsourcing Services 40

Audacix

FEBRUARY 14, 2023

I'm going to reveal to you a specific automated penetration testing tool that not only helps you discover vulnerabilities, but it's one that is actually built to be used by your software development team without the need for help from external security teams. How Do You Automate Penetration Testing? It is simple!

Cybersecurity 52

Cybersecurity Underperforming Technical Team DevOps as a Service SaaS 52

OpenView Labs

APRIL 25, 2018

As every company becomes a software company, the work of software engineers has never been more important. Despite the critical role developers play within an organization, their teams have been one of the only departments left in the dark when it comes to measuring their progress.

Underperforming Technical Team 40

Underperforming Technical Team Software Engineering Engineering Innovation 40

Neil Patel

MARCH 4, 2021

When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. It is built with bad intentions and will either directly or indirectly worsen the user experience of the places it crawls.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. With BetterCloud’s zero-touch workflows, Voi’s IT team triggers its onboarding process from its HRIS and automates 142 steps that would otherwise have been completed manually.

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

Audacix

AUGUST 3, 2018

Software testing has often been an afterthought for CIOs , software engineering managers and software development teams. Our Secret Toolbox will give you 10 ideas you can start exploiting straight away to tame your software testing costs and keep your team sane.

Software 63

Software Underperforming Technical Team Software Delivery Cloud 63

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. New software engineers quickly learn that a lot of complexity arises from error handling. Case study: Resolution Bot.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.

Engineering 135

Engineering Leadership Software Review Technical Review 135

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Feeding into impostor syndrome.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

BetterCloud

NOVEMBER 1, 2017

One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. At MIT’s 2014 CIO Symposium, ThomasNet President Mark Holst-Knudsen said his greatest business/technology failure was building software when they could have bought it. 52% of projects were challenged, and 19% failed.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Krish Subramanian: We are software engineers by training. Loving our podcast content?

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

Audacix

MAY 23, 2018

But only proven software testing experts will be able to prove to you how they can solve your most painful software quality challenges, like speed of testing, speed to market, support costs, process optimisation and others. The challenges you are facing in your software development and delivery pipeline are unlikely to be unique.

Software 40

Software Underperforming Technical Team Outsourced Development Innovation 40

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! But over time, we noticed that teams hated working on these services. The top ten technical strategies to avoid.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStr

OCTOBER 26, 2023

If one resume says software engineer and the other says developer, AI can converge these skills so people don’t slip through the cracks because they typed a title incorrectly. Leveraging Your Team When You’re Away As a CEO of a company with $200M in revenue, you have to leverage your team.

Sales Hiring 234

Sales Hiring AI SMB Scale 234

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Trint

NOVEMBER 23, 2020

I’d never been exposed to software developers and the mysterious world of coding. I was introduced to a team of software engineers who’d been working on tech that aligned audio and text so that you could follow it like karaoke. I remember saying to the team, “We just invented the future.”

Branding 130

Branding Advertising Underperforming Technical Team VP of Engineering 130

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 244

SaaS Payments Metrics Payment Methods Scale 244

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

NOVEMBER 29, 2019

How does Allie advise other founders on scaling sales teams? And I said like “computer programmer” or “software engineer” or something like that. Harry Stebbings: I mean, I absolutely loved that as a founding story and it’s great that he’s on the team now too.

Sales Hiring 133

Sales Hiring Underperforming Technical Team Technical Advisors Scale 133

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. The third Tabular founder is Jason Reid , Ryan and Dan’s internal customer as Director of Data Engineering. This prevents bad data from leaking downstream.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Audacix

SEPTEMBER 2, 2020

Because you’re building and, likely, maintaining a web application that has many releases throughout the year, you need a web application vulnerability testing tool that can work with your software development processes. Not every web app vulnerability testing tool helps your software engineers stick to their strict timelines.

Software Review 52

Software Review Underperforming Technical Team Software Development DevOps as a Service 52

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Best of all, the types of smart people that you run into in tech run the gamut from highly technical software engineers, to massively creative designers and marketers, to analytical data wizzes and finance experts.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

OpenView Labs

MAY 5, 2021

Many companies are strategic consumers of open-source software as a means to reduce the burden on their software engineering team to build everything from the ground up. Open-source communities typically fall into one of two buckets: user communities or developer communities.

Business 52

Business SMB Scale DevOps as a Service 52

Neil Patel

MARCH 3, 2021

Bad actors will see that your site isn’t worth the trouble, given how many unprotected WordPress sites are still out there. 1 – Sucuri Security — The Best for WordPress Developers. Unless you’re a fairly skilled software engineer, making sure a hack is 100% cleaned up is incredibly difficult.

Software Review 129

Software Review Underperforming Technical Team Technical Review Systems Review 129

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Keep the promise of sales enablement and keep your team doing what they do best, which is winning. Welcome to the Sales Hacker podcast.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Sales Hacker

OCTOBER 15, 2019

Bryan Caplin: Andela is what I would call an engineering as a service company. We help technology leaders build distributed software engineering teams quickly and cost effectively so they can ship product faster. One, I felt like the team that I would be leaving behind was in a really good place.

Leadership 43

Leadership Technical Review Systems Review Development Team Review 43

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. Bill Clerico : We, I think are going after super exciting part of the market, which is software companies trying to embed payments. And I think our team has done that too. Tina Hsiao : Yeah. Tina Hsiao : Yeah.

Payment Services 137

Payment Services Merchant Services Payment Solutions Payments 137

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. Our shared delusion. What do I mean by that?

Scale 136

Scale Technology Underperforming Technical Team Engineering 136