User Pilot

MAY 1, 2024

Looking to deliver a better digital product experience? TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle.

Customer Lifetime Value 82

Customer Lifetime Value User Experience Retention Scale 82

SaaStr

OCTOBER 22, 2023

Chandar Pattabhiram is the CMO of Coupa for the past six years, Previously, Chandar recently was CMO at Marketo In prior roles, Chandar ran worldwide marketing for Badgeville, and vice president product marketing at IBM Cast Iron Systems. Hushly – really has helped our website conversions. He is on the Board of Directors for R.R.

AI Search 258

AI Search Consulting Leadership AI 258

SaaStr

SEPTEMBER 19, 2022

Rav Dhaliwal, Investor and Venture Partner at Crane Ventures , Lindsey Serafin, VP of Customer Success at Snyk.io , and Caitlin Sullivan, Director of Customer Success at Vanta, discuss what customer success is, who owns it, what customer metrics you should look at, and what you need to focus on if you want to scale digital customer success.

Sales Hiring 243

Sales Hiring Customer Success Scaling Construction 243

SmartKarrot

OCTOBER 16, 2023

One effective way to achieve this is through the implementation of digital playbooks in business continuity planning. This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. What is Business Continuity Planning?

Technical Review 10

Technical Review Systems Review Software Review Business 10

SaaStr

JANUARY 16, 2021

Inc.: – Head Digital Marketing. Love email mktg at scale – Sr AE: Make real $$ selling to CMOs – Head Digital Events: love ‘em now? Here’s who we are hiring NOW: * Head of Digital Marketing. This role is idea for an experience digital marketer / growth hacker that wants to work at scale.

Technical Review 209

Technical Review Social Media Software Review Cloud 209

SaaStr

FEBRUARY 9, 2024

We’re in an era defined by interconnectivity and digital transformation, and Product-Led Growth (PLG) has become an increasingly pivotal approach for achieving scalable company success. Given this, you must understand the role that each facet of the business plays in promoting that product, from marketing and sales to customer service.

Scale 265

Scale Sales Hiring Sales Marketing 265

Payrix

APRIL 10, 2024

Interested in learning more about value-added services and their role in a successful Embedded Payments strategy? Check out this short and information-packed podcast episode about value-added services on the PayFAQ: Embedded Payments podcast. Meet with a payments expert Get in touch

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

SaaStr

MARCH 26, 2024

Q: What Role Will Employees Play For AI? One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% If you’re at $100M or $200M of revenue and your growth is facing a decline into the single digits, pricing stuff is super important. Why wouldn’t you do it?

AI 240

AI Pricing Artificial Intelligence Scale 240

SmartKarrot

APRIL 12, 2022

A look at the organizational landscape shows that many companies, especially B2Bs, are moving towards digital transformations – using IT tools and technologies to boost organizational performance. The primary motivation for digital transformation (DX) is the many benefits of hybrid and multi-cloud infrastructures. What is AIOps?

Artificial Intelligence 10

Artificial Intelligence DevOps as a Service Machine Learning AI 10

Blulogix

FEBRUARY 27, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Essence of the Whitepaper This whitepaper is designed to serve as a definitive guide for businesses looking to navigate the complexities of monetization in the digital age. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

FastSpring

MAY 2, 2018

The impending General Data Protection Regulation (GDPR) deadline is a hot topic on everyone’s mind these days. However, these regulations are a small step forward in the data privacy movement.

Data 60

Data Trends 60

USIO

JANUARY 30, 2024

Key features of integrated payment systems like Usio include: Multiple Payment Methods: Support for various payment methods such as credit cards, ACH, debit cards, PINLess debits, Remotely Created Checks (RCC) digital wallets (like Apple Pay and Google Pay), and other regional payment options.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

SaaStr

MAY 10, 2021

SaaStr Enterprise 2021 is our next MEGA Digital Event and the line-up is incredible: Registration has just kicked off, and the core sessions are FREE, so sign-up here. “The Role of Partners in Scaling to $10B with ServiceNow’s CCO and VPP” This should be great. Here are the 5 most popular sessions so far: #1.

Enterprise 271

Enterprise CTO SMB Scaling 271

Payrix

MARCH 6, 2024

Embedded Payments have become a popular feature in the ecosystem of software developers who understand their role in driving better user engagement, value, growth, and competitive advantage. But in the rapidly evolving world of digital payments, nothing stays the same for long. How will security and compliance impact Embedded Payments?

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

SaaStr

FEBRUARY 5, 2022

Our first digital mega event of the year is here! CMO Digital Ocean. At SaaStr Build, Poorvi will be sharing her key learnings from building organizations and teams across different companies and roles. Tickets to Build are free, so be sure to sign up to tune into our incredible lineup of speakers, including: CEO Amplify.

AWS 227

AWS Customer Success Scale Sales Hiring 227

Blulogix

APRIL 11, 2024

Leveraging Technology for Channel Management Technology plays a crucial role in streamlining channel management processes. Measure and Reward Performance: Implement a system to track partner performance against agreed-upon metrics. Recognize and reward high performers to motivate continued excellence and loyalty.

B2B 95

B2B Subscription Payment Features Scale 95

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

APRIL 14, 2022

He’s also served in leadership roles at Mulesoft, Salesforce, Accenture, and Booz Allen. Prior to Google, Declan also held senior support roles with both Tableau Software and Amazon Web Services. Declan brings strong leadership, operational savvy, and a focus on people and customers to the VP role for Customer Support.

Technical Support 129

Technical Support Leadership Customer Support Acquisition 129

SaaStr

DECEMBER 11, 2021

First, let’s make a rule, a compact, and a commitment: You Must Hire your First Customer Success Manager as a “Single Digit” Hire. It’s a relatively plastic role in the early days. So find a way to hire at least one, that meets the basic spec above, as a Single Digit Hire. Ok, let me help.

Sales Hiring 277

Sales Hiring Customer Success Headcount Churn 277

SaaStr

DECEMBER 14, 2022

Their customers desperately need to make sense of this new world – not only how to survive massive digital acceleration but also high inflation and other forms of political and economic volatility. The Challenge of Digital Expansion for SMB. The past few years have kicked off an unprecedented wave of digital expansion.

Scale 228

Scale SMB Scaling Innovation 228

SaaStr

FEBRUARY 14, 2024

Any organization with triple-digit NRR needs to spend all its oxygen on making customers happy. Meaning, it has to be one of the first ten people who join your company. What’s the next deal? What’s in the pipeline?” There’s not a lot of oxygen left for maintaining customers. But that’s not the way B2B businesses work.

Customer Success 237

Customer Success Sales Hiring Scale AI 237

SaaStr

APRIL 29, 2020

But … this will be combined with a rapid acceleration of Digital Transformation. Well, the IT spend into SaaS has grown far faster than IT budgets overall in the past 5+ years: A big chunk of that is because the CIO’s role has become over the past half decade, in large part, the Chief Innovation Officer. Digital Transformation is In.

Innovation 233

Innovation Enterprise Cloud Trends 233

Stax

JANUARY 22, 2024

In a world where we’re spending more and more time online and every click is a potential transaction, it’s no surprise the eCommerce and digital payments sectors are experiencing exponential growth. Digital payments only take a few seconds, but they flow through many different layers of partners and technology.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Stax

APRIL 30, 2024

According to Onbe, 73% of consumers prefer using digital payments like cards and payment apps. Learn More How Merchant Processing Works When a customer pays through a card, digital wallet, or other electronic payment method, the payment goes through several entities before reaching the merchant.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payment Methods 88

Blulogix

FEBRUARY 12, 2024

Subscription-Based Monetization: A Strategic Imperative for the Digital Age By BluLogix Team The digital transformation sweeping across industries has introduced a paradigm shift in how businesses generate revenue and engage with customers.

Subscription 64

Subscription Payment Features Scale B2B 64

Blulogix

FEBRUARY 26, 2024

This closing post reflects on the role of agile monetization platforms in shaping the future of business, highlighting key insights and predictions for the journey ahead. Businesses that are agile, responsive, and customer-focused will not only survive but thrive in the digital economy.

Artificial Intelligence 52

Artificial Intelligence AI Search Machine Learning compliance 52

Intercom, Inc.

APRIL 20, 2022

I realized I was missing my craft, and I felt I still had a lot to learn about product design – so I decided to return to an individual contributor role. Thanks to strong R&D and design principles, my transition back to an individual contributor role was much smoother than I expected.

Innovation 211

Innovation Machine Learning Artificial Intelligence Mobile 211

Subscription Flow

MAY 2, 2024

If we were to explain it simply for those who may still not have gotten the hang of crypto, it is exactly like “real” money i.e. the money in your bank account or digital wallet; the only difference is that this is a 100% digital currency. PayPal: As a household name in digital payments, PayPal caters primarily to personal users.

Payment Solutions 92

Payment Solutions SaaS Payments Merchant Services Payment Services 92

Blulogix

FEBRUARY 9, 2024

Agility and Personalization: The digital foundation of many subscription services allows businesses to leverage data analytics for personalized offerings. Agile monetization platforms play a crucial role in addressing these challenges, providing end-to-end solutions for subscription management, billing automation, and customer engagement.

Business Model 52

Business Model Subscription Payment Features Business 52

Subscription Flow

MARCH 25, 2024

The function of the MoR – merchant of record ecommerce – has become essential for companies looking to streamline their online sales operations in the ever-changing world of digital commerce. Tasks in this diverse role include managing payments, complying with tax laws, and reducing risks such as chargebacks and fraud.

Merchant Services 95

Merchant Services Payment Services Payment Methods Payment Facilitation 95

Blulogix

FEBRUARY 25, 2024

The dynamic nature of subscription services, coupled with the global reach of digital platforms, introduces unique legal challenges that require careful attention and strategic planning. This may involve consulting with legal experts specialized in digital commerce and subscription services.

Payments 52

Payments Payment Services Artificial Intelligence Payment Features 52

Andreessen Horowitz

SEPTEMBER 19, 2023

and in 2014, it had the lowest digital penetration of any category. to build digital grocery businesses in the U.S. Instacart would be competing with multiple very strong and very well-resourced incumbents also targeting the digital grocery opportunity. Grocery is the largest retail category in the U.S.,

Marketplace as a Service 142

Marketplace as a Service Scale Underperforming Technical Team Construction 142

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Ask yourself what was working well in the before-times, when high-touch, low-tech, analog interactions ruled, and make sure to leave room for those tried and tested tactics amidst the new, digital landscape. So, now what? Wait, say that again? Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

FEBRUARY 13, 2024

Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. It’s a powerful marketing and sales tool that lets you see the product’s features, benefits, and digital transformation from your screen.

Sales Hiring 97

Sales Hiring Generative AI AI Leadership 97

Blulogix

FEBRUARY 9, 2024

Agile Monetization: The New Norm in the Digital Economy By BluLogix Team Why Agile Monetization is the Cornerstone of Modern Business Success In today’s rapidly changing digital landscape, traditional monetization methods are quickly becoming obsolete.

Operational efficiency. 52

Operational efficiency. B2B Innovation Subscription 52