Tom Tunguz

NOVEMBER 12, 2023

Recently, I was on the HR Heretics podcast and we talked about the increasing efficiency of software companies (in addition to other topics including the implications of AI for executives, how to diligence a candidate, & what board members expect of their people leaders). Revenue per employee spans approximately $200k-$900k.

Software Review 289

Software Review Trends Revenue Software 289

Clouded Judgement

MAY 10, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Q1 Software Earnings Are… Not Good We’re about halfway through Q1 earnings season, and it’s not been pretty. Follow along to stay up to date! Revenue multiples are a shorthand valuation framework.

Cloud 161

Cloud Software GCP(Google Cloud Platform) Azure 161

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Features to look for in customer retention software: Analytics and tracking.

Software Review 102

Software Review Churn Retention Software 102

TurnKey Labs

OCTOBER 31, 2023

Retaining top-tier talent is paramount in the software development industry. To address these issues and foster a stable, productive workforce, it’s essential to implement effective retention strategies. This article delves into the crucial strategies for retaining software developers. We’ll explore […]

Software Development 57

Software Development Retention Development Strategy 57

Clouded Judgement

APRIL 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. For software, all eyes were on Azure - which grew 31% YoY (ahead of expectations closer to 29%). This is good news for the broader infrastructure software universe. Follow along to stay up to date! I have to “swag” this a bit.

Azure 177

Azure Cloud Software AI 177

Stax

MAY 30, 2024

Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises. The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Clouded Judgement

MAY 3, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Cloud Giants Report Q1 + Early Look at Software Results Q1 earnings seasons has officially kicked off! We’ve already had ~20% of software companies report Q1. Follow along to stay up to date!

Cost optimization & reporting 183

Cost optimization & reporting Cloud Software Azure 183

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 88

Retention Metrics Strategy Scale 88

Clouded Judgement

DECEMBER 21, 2023

net retention and CAC payback). Subscribe now Is Software Rebounding? This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe. I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs.

Cloud 177

Cloud Software Benchmarks Retention 177

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Software Review 95

Software Review Technical Review Software Systems Review 95

Payrix

MARCH 20, 2024

In a market shaped by fierce competition, emerging technologies, and dominating customer expectations, B2B software companies have evaluated many angles of differentiation to keep the attention of their customers. Among the most recent strategies proving successful for software companies is Embedded Payments.

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

Tom Tunguz

OCTOBER 4, 2020

Public software companies trade on forward revenue multiples. The market isn’t pricing modern software companies well if pricing them principally on forward multiple. Net Dollar Retention rose in the last five or so. Ten years ago, forward multiples remained in a tight band between 5-10x. Today, they span 2-60x+.

Software 303

Software Pricing Revenue Retention 303

Payrix

APRIL 10, 2024

Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. User experience has become a cornerstone in shaping the world of SaaS.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

User Pilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. Also, you can make evidence-based decisions to improve user retention and engagement. These include active users, conversion rates, engagement, and retention rates. Userpilot pricing.

Software 83

Software Scale AI Mobile 83

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

Clouded Judgement

JUNE 20, 2023

net retention and CAC payback). The question on everyone’s mind - when will we see software re-accelerate? The real headwinds to software (tougher expansion, longer sales cycles / procurement, slower new business, budget crunches / RIFs, etc) started last August. Subscribe now Do We See a Light at the End of the Tunnel?

Cloud 161

Cloud Software Benchmarks Scale 161

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Increase customer retention. It’s a common experience. It applies to both web apps and mobile apps.

Software Review 92

Software Review Software Onboarding Engagement 92

Intercom, Inc.

JUNE 15, 2018

There are few issues more important than customer retention when running software-as-a-service businesses. Retention can be measured qualitatively by talking and checking in with your customers regularly so you’ll know what their main questions and issues are, and when they occur. Why visualize retention data?

Retention 223

Retention Trends Data Onboarding 223

Clouded Judgement

SEPTEMBER 12, 2023

net retention and CAC payback). I’m calculating FCF by taking the Operating Cash Flow and subtracting CapEx and Capitalized Software Costs. On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 169

Cloud Software Benchmarks Retention 169

Subscription Flow

MAY 10, 2024

Data Collection and Analytics A billing management software can easily combine donation metrics to create a database that shows results like donor contributions, volunteer numbers, organization performance etc. The billing software automatically charges the donor eliminating the issue of forgetfulness.

Payment Solutions 89

Payment Solutions Payments Payment Methods Payment Services 89

SaaStr

AUGUST 19, 2023

So our good friend Lloyed Lobo as part of his new book and series on Building Community did a deep dive with Jason on how SaaStr built the world’s largest community for business software — somewhat on accident: Why do some companies have loyal, cult-like followings while others blend into oblivion?

Software 190

Software Business Social Media Government 190

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 89

Retention Automotive SaaS Customer Lifetime Value 89

Clouded Judgement

SEPTEMBER 1, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Are Software Companies Over or Undervalued? Today I wanted to dig in to this question and its implications: “Are software companies fairly valued today?” Follow along to stay up to date! ” Let’s dig in.

Software Review 183

Software Review Cloud Software Revenue 183

SaaStr

JULY 7, 2023

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Harvard Business School Research says that “increasing customer retention rates by only 5% increase a company’s profits by 25-95%.” Customer retention means building relationships with people. That’s huge! a feat Insider has achieved.

Retention 176

Retention Software Review Revenue Systems Review 176

TurnKey Labs

MAY 5, 2023

The demand for skilled software developers is fierce and continuously increasing, making it a DEFCON 1 priority to retain your top talent. However, with the insanely paced world of tech and start-ups, it can be hard to keep developers happy and engaged in their roles. This often leaves founders as nervous as a cat on […]

Software Development 67

Software Development Development Software Retention 67

Totango

MAY 1, 2020

That’s why customer retention management software is a vital component of your retention strategy. If your customers are the foundation of your enterprise, then customer retention is the most important aspect of a successful business. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

Clouded Judgement

APRIL 12, 2023

net retention and CAC payback). Less than half of the software universe is guiding above consensus, and the median guide has gone from ~2.5% This quarter more than half of cloud software businesses missed next quarters consensus. Subscribe now When Will Macro Improve? You can see this in the two charts below.

Cloud 161

Cloud Software Benchmarks Retention 161

User Pilot

MAY 13, 2024

In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing. Most marketing analytics software tools come with robust data visualization and reporting capabilities. Unlike other tools in this list, Wrike isn’t marketing analytics software per se.

Software 81

Software Marketing Scale Social Media 81

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 69

Customer Success Retention Software Review Customer Lifetime Value 69

Tom Tunguz

MAY 31, 2022

A broad software buyer index would be the best metric to understand how buyer preferences are changing across the market. Large SaaS and IaaS vendors are precisely that: indexes of software buyers. Here are the revenue growth rates for these businesses broken out by software and infrastructure. Fortunately, it exists.

Azure 197

Azure Software Startup Cloud 197

User Pilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Software Review 89

Software Review Software Scale Onboarding 89

Intercom, Inc.

JULY 1, 2019

After all, we don’t buy software these days; we subscribe to it. It turns out that it’s not just us within the SaaS business that are realizing that retention matters. Customer retention is more important than conversion. Activity and retention is what makes your business successful, not signups.

Retention 223

Retention Onboarding Subscription Payment Features 223

Clouded Judgement

NOVEMBER 3, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Some of these drops rival one of the worst ever software earnings reaction of Tableau in 2016! On Thursday the software index (WCLD) was up ~3%! So what’s holding up software stocks valuations?? Follow along to stay up to date!

Software Review 161

Software Review Cloud Software Azure 161