Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. The reality is that the best LinkedIn users are marketing machines. They use the platform as a content distribution system, not a resume builder.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

Neil Patel

SEPTEMBER 3, 2020

Professional certification. What’s tough for many companies is choosing the right AdWords Agency. Managing Google Ads takes a lot of time, effort, and energy. Most companies choose to outsource that hard work to a PPC agency. Here’s how you do it. Know Your Goals and Desired Outcomes.

Outsourcing Services 131

Outsourcing Services Advertising Transportation Customer Lifetime Value 131

Scytale

FEBRUARY 18, 2024

In today’s rapidly evolving information security landscape, organizations are increasingly turning to compliance automation solutions to streamline their processes and ensure adherence to complex compliance requirements. But how do Drata and Vanta compare to one another, and are either of them the right fit for your company?

compliance 52

compliance Scale Systems Review Technical Review 52

BetterCloud

OCTOBER 19, 2020

Here are just a few stats that Politis called out: The average business uses 80 SaaS applications, but most organizations don’t know which apps are being used or who they’re being used by. IT teams spend 20 hours per week on manual tasks to manage SaaS applications. BetterCloud Product Certification. certification.

Interviewing 52

Interviewing Cloud Investment Trends 52

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Just a name and email address are enough to get started.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. You can use modals for this. What is the customer onboarding lifecycle?

Education 98

Education Onboarding Customer Success Engagement 98

All that Saas

DECEMBER 6, 2021

ManageEngine is a company that provides your company with the ultimate Endpoint Management solution. ManageEngine considers all the problems and provides companies with a solution. With over 15 years of experience in this field, ManageEngine is still dominating the market for Endpoint Management Solutions. What is ManageEngine EMS? Desktop Central.

Systems Review 52

Systems Review Software Review Technical Review Pricing 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Re-tune Your Digital Engagement Strategy.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

BetterCloud

OCTOBER 30, 2020

With this launch, BetterCloud becomes the first all-in-one SaaSOps platform that can discover, manage, and secure all of your SaaS applications in one place,” Bilali added. BetterCloud Discover addresses some of the biggest challenges that our customers face today, including: A lack of full visibility into your SaaS environment.

Technical Review 52

Technical Review Interviewing Innovation Cloud 52

Upscope

JUNE 1, 2021

This lessons learned series is part of our live SaaS resource list we're building while launching a new product. What dumb assumptions did we make about security at the very start of our SaaS journey? What dumb assumptions did we make about security at the very start of our SaaS journey? Approximately 2,000 per month.

Sales 52

Sales Cybersecurity Enterprise Software 52

Audacix

MAY 11, 2023

Publicly exposed resources that should be very private (think S3/Blob buckets). Configuration compliance issues that is used in compliance reporting for ISO27001 certification or SOC2 certification. Naturally, costs (or philosophical considerations) might compel you to choose the open source path.

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

All that Saas

DECEMBER 6, 2021

ManageEngine is a company that provides your company with the ultimate Endpoint Management solution. ManageEngine considers all the problems and provides companies with a solution. With over 15 years of experience in this field, ManageEngine is still dominating the market for Endpoint Management Solutions. What is ManageEngine EMS? Desktop Central.

Systems Review 40

Systems Review Software Review Technical Review Pricing 40

TriTuns

OCTOBER 19, 2018

For years – long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve all (well, most) of their problems. Then along came the SaaS business model. This is the core issue that SaaS vendors need to solve in order to reduce churn and expand accounts.

Software 40

Software Education Churn Onboarding 40

TriTuns

DECEMBER 4, 2018

Time and time again, we've seen software buyers and sellers waste their valuable resources (e.g., Providing some training on how to use the software functionality. Since 2006, Tri Tuns has been solely focused on helping SaaS vendors and buyers, all over the world, learn how to drive, accelerate and sustain adoption of technology. .

Customer Success 40

Customer Success Software Technology Strategy 40

Audacix

AUGUST 17, 2022

As someone in charge of SaaS business you're probably being constantly reminded of the need to focus on continuous application security, but making this happen is not an easy task. You see, gaining customers' trust is crucial to a SaaS business's success because it directly affects revenue.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

ChurnZero

MAY 20, 2021

In the early stages of your Customer Success team’s journey, where you have little organizational oversight or guidance and the amount of work outnumbers the people to do it, just figuring out the right things to focus on can be a paralyzing challenge – not to mention doing those things right. Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. Each provides their perspective, lessons learned and pro tips along the way. Also, if you didn’t attend SaaStr Europa, we’re doing it bigger and better in June 2019. Grab your tickets!

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. The reality is that the best LinkedIn users are marketing machines. They use the platform as a content distribution system, not a resume builder.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

TriTuns

DECEMBER 4, 2018

Time and time again, we’ve seen software buyers and sellers waste their valuable resources (e.g., Providing some training on how to use the software functionality. Our SCORM compliant courses are great for individuals, teams and enterprise-wide training for both software sellers and buyers. Mandating use of the software.

Customer Success 40

Customer Success Software Technology Enterprise 40

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

CustomerSuccessBox

DECEMBER 3, 2021

The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities. The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities. Areas for Customer Success investment.

Customer Success 52

Customer Success Data Technical Review Headcount 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. You know the one: leads. Entire marketing budgets are devoted to their infinite pursuit and persuasion. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. You need to choose the right course that offers trainings, more information, and certifications.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

Valuize Consulting

JULY 22, 2021

Customer Success (CS) Operations is a new addition to the world of Customer Success that has grown exponentially in both size and scope over the last few years. Emily and Mary-Beth recently spoke to us and shared their expertise on the 3 pillars of CS Operations and how to build and scale a high-performance CS Operations team.

Customer Success 52

Customer Success Scale Underperforming Technical Team Government 52

Sales Hacker

DECEMBER 21, 2017

Through strategically implemented training, software tools and engagement techniques, sales ops leaders enable sales reps to focus more on selling in order to drive business results. . This often overlooked and sometimes under-appreciated department uses data to drive strategy, best practices to guide training, and technology to hack success.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Enrolling in certification courses/accreditation. Like what you are reading?

Education 19

Education Customer Success Scale Social Media 19

Audacix

SEPTEMBER 14, 2022

If you need a straightforward explanation of ISO 27001 certification challenges, options and details for your SaaS company, you've come to the right place. I have crafted this detailed guide so that you can make decisions about your ISO 27001 certification with eyes wide open. Table Of Contents What is ISO 27001 certification?

Cybersecurity 95

Cybersecurity Underperforming Technical Team SaaS Systems Review 95

SmartKarrot

JUNE 24, 2021

We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. You can also be part of their resources like Customer Success Wiki, CSM Competency Standard, and many customer success events. This can be see on LinkedIn, community forums, slack teams, and many more spots.

Customer Success 17

Customer Success Outsourced Development Scale Leadership 17

CloudGeometry

APRIL 25, 2022

Many started long before SaaS emerged as a smarter, better way to build, buy and sell software. That means they’ve got plenty of software they already depend on that needs to work with whatever your SaaS product can do for them. Here are seven things enterprise SaaS customers look for. #1 How do you respond?

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

SmartKarrot

MAY 23, 2022

The goal is to share skills, knowledge, resources, and attitudes with customers to help them reach their goals. Customers can access these training resources for a limited time. One variant of this is the subscription training pass model. Bundled Training model. Free training model. Subscription Plans.

Education 10

Education Strategy Scale Customer Success 10

SmartKarrot

AUGUST 9, 2022

Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users. Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Software As A Service (SaaS) is a cloud-based method of delivering on-demand software to users. Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Using remote cloud servers, users can access and utilize SaaS applications from any web-enabled device.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. So we thought if we have such a useful resource already in place then why not share it with a wider audience.

Customer Success 10

Customer Success Churn Subscription Payment Features 10

SaaStr

JUNE 10, 2020

Today we’ll talk a little bit about the marketing trade-offs during Coronavirus, or really any, I would say, crisis type mode and things that we’re all learning to adjust to and really about driving revenue while cutting cost. A little bit more about my background. So I’ve seen both sides of it. Every company is different.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

JUNE 7, 2021

Working with partners can improve your operations and provide services that are beneficial to customers. This can mean from the sales perspective to driving businesses quickly. In customer success, you can manage post-sales and improve the customer relationship. It must be noted that 60% of strategic alliances fail. Customer Success for Partners.

Customer Success 10

Customer Success Scale B2B Education 10

User Pilot

JULY 31, 2023

SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Thanks to ActionBot and Resources, WalkMe users can provide on-demand support and guidance to customers without engaging the customer support team. TL;DR WalkMe is a digital adoption platform.

Pricing 96

Pricing AI Education Onboarding 96