User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

FEBRUARY 28, 2024

This guide will go over what customer paths are, how to track them, and how to create successful paths! Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer path in SaaS? Expansion MRR. Design intuitive products with customer paths in Userpilot.

Customer Lifetime Value 100

Customer Lifetime Value SaaS Software Review Acquisition 100

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Constantly perform market research to identify expansion opportunities.

Scale 102

Scale Scaling SaaS Underperforming Technical Team 102

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

User Pilot

OCTOBER 3, 2023

These are the two main questions that we tackle in our guide to 12 PLG companies that have achieved success. Userpilot aids product adoption through in-app onboarding , a free trial, in-app guidance , and the resource center. What is a PLG SaaS company? Which are the most successful PLG companies? Let’s dive in!

Scale 102

Scale Acquisition Onboarding Social Media 102

SaaStr

MARCH 22, 2023

You need to marry your go-to-market strategy to specific commercial structures that you, as a SaaS company, decide to offer your customers. This is called the minimum deployable unit as a country expansion model. What are the smallest resources that are cross-functional and specific to your market?

Scale 189

Scale Scaling AWS Sales Hiring 189

User Pilot

JANUARY 28, 2024

Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Customer Lifetime Value (CLV) indicates long-term customer revenue potential, guiding retention and expansion strategies. How to select the right key performance indicators for your SaaS company? Let’s dive in!

Metrics 104

Metrics Customer Lifetime Value Business SaaS 104

User Pilot

JANUARY 8, 2024

This article shows you: 16 proven strategies for SaaS. Examples show how successful SaaS companies are using these strategies. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Looking for customer onboarding practices to implement for your product?

Onboarding 97

Onboarding SaaS ChatGPT Retention 97

User Pilot

JANUARY 26, 2024

TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. As mentioned, in PLG , the product is the main vehicle that drives customer acquisition , adoption, account expansion , and customer advocacy. How do these growth models differ?

SaaS 93

SaaS Acquisition Onboarding Retention 93

User Pilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. In our comprehensive guide, we discuss what PLG is and how it’s different from other models. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service.

Strategy 98

Strategy Scale Customer Lifetime Value Onboarding 98

User Pilot

APRIL 21, 2024

Is UserGuiding or Chameleon the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review AI Search Onboarding Pricing 52

User Pilot

NOVEMBER 29, 2023

Average conversion rates in SaaS : Site visitors to free trial conversion rate: 8.5%. CRO strategies to implement in SaaS for different conversion points : Improve your site’s conversion rate with SEO and digital marketing. Create a conversion-centric landing page for your SaaS business. How to calculate conversion rate?

Customer Lifetime Value 89

Customer Lifetime Value Marketing Benchmarks Strategy 89

User Pilot

OCTOBER 26, 2023

Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. Resource center in Userpilot. Sounds perfect, right?

Outsourcing Services 93

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 93

User Pilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! Book the demo to see how it can help your SaaS.

Onboarding 100

Onboarding AI Retention Scale 100

Andreessen Horowitz

FEBRUARY 8, 2024

In traditional B2B SaaS sales, companies want to sell large upfront annual commitments, so salespeople’s compensation is mostly designed to maximize deal size. If your product’s journey is mostly self-guided, chances are this isn’t where your sales team is having a big impact. The problem comes down to incentives.

Compensation 88

Compensation Sales Recruiting Sales Systems Review 88

User Pilot

APRIL 16, 2024

Typical customer journey stages are Awareness, Consideration, Decision, Activation , Adoption, Renewal, Expansion , and Loyalty. They guide decision-making and strategy optimization to enhance the customer experience. Expansion – when they upgrade to a higher plan or buy add-ons. Customer journey stages.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

APRIL 21, 2024

Is UserGuiding or Userlane the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Efficient allocation of resources.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

APRIL 21, 2024

Is Userlane or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. You cannot use Spekit to create customer-facing guides that are accessible to external users.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Userpilot resource center. But what is it and more importantly, is it even worth it?

Scale 97

Scale Customer Lifetime Value SaaS Acquisition 97

User Pilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. WalkMe offers various features to help you design and implement interactive user guides.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Baremetrics

SEPTEMBER 21, 2020

Think about the time, energy and resources you put towards acquiring new customers. Now, how much time, energy and resources do you put towards increasing the revenue you get from your existing customers, a.k.a customer expansion? If you’re like a lot of SaaS companies, chances are you’re fixated on customer acquisition.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Content localization can benefit SaaS companies in a number of ways.

SaaS Payments 92

SaaS Payments Outsourcing Services Payment Solutions Payment Services 92

User Pilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? This is the main question our guide answers so if you’re looking for the answer, you’re in the right place. Resource centers are invaluable when it comes to 24/7 self-serve support. What is new client onboarding? Why is such knowledge priceless?

Onboarding 86

Onboarding Retention Scale Engagement 86

User Pilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. User guides are crucial to maximizing feature adoption and product usage. Let’s dive in!

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Baremetrics

OCTOBER 21, 2020

Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. That’s what this guide is all about. Both of these churn metrics are important to track.

Churn 118

Churn Revenue Benchmarks Pricing 118

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 102

Pricing Payment Solutions SaaS Payments Payments 102

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 93

Customer Success Sales Hiring Scale SaaS 93

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 101

SaaS Customer Lifetime Value Acquisition Metrics 101

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. It focuses on customer retention , loyalty, and account expansion. This is the main question we explore in the article.

Social Media 95

Social Media Sales Funnel Acquisition Retention 95

User Pilot

DECEMBER 6, 2023

It also covers its main benefits and drawbacks and shows how to implement it in your SaaS. It also allows them to achieve the desired financial outcome through account expansion and increased customer lifetime value (CLV). One measure that can help you prevent churn is in-app support through a resource center. Book the demo!

Customer Lifetime Value 82

Customer Lifetime Value Scale Underperforming Technical Team Retention 82

User Pilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. This allows them to drive account expansion and product growth. Let’s dive in, shall we?

Management 100

Management Scale Customer Lifetime Value SaaS 100

User Pilot

JUNE 26, 2023

However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. For SaaS businesses, this refers to paying customers only.

Metrics 85

Metrics Customer Lifetime Value SaaS Acquisition 85

User Pilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. PLG initiatives offer a number of advantages for SaaS businesses. One way to do it is through reverse trials.

Software 100

Software Scale Acquisition Onboarding 100

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

OCTOBER 20, 2023

Agile and Lean methodologies continue to hold sway in SaaS product management. Their influence is potentially going to grow as companies need to adapt to market shifts faster and manage resources efficiently. Yet, both methodologies remain incredibly influential in SaaS product management, and it’s not likely to change.

Trends 105

Trends Artificial Intelligence Management AI 105