User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Identify the happy paths of power users through analytics and replicate them for new customers. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance.

Retention 89

Retention Marketing Customer Lifetime Value Onboarding 89

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is contextual sensitive help? Why is in-app support important?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 102

SaaS Interviewing User Experience Onboarding 102

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 75

Customer Success Retention Software Review Customer Lifetime Value 75

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 88

Systems Review Management SaaS Education 88

User Pilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. In most SaaS companies, the product management team includes product managers, product marketers, and UX designers. Build and customize your resource center with Userpilot. However, they don’t do it all alone.

Customer Lifetime Value 85

Customer Lifetime Value User Experience Retention Scale 85

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 85

Retention Metrics Strategy Scale 85

User Pilot

APRIL 29, 2024

What goes into creating a solid SaaS business model? Using the right SaaS design principles can help you build a product that offers value to users. Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. Your product is the key.

SaaS 90

SaaS Onboarding Trends User Experience 90

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 88

Scale Customer Success Scaling SaaS 88

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 91

AI Search Software Review SaaS AI 91

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 76

Strategy Business SaaS Customer Lifetime Value 76

User Pilot

APRIL 14, 2023

Besides these, teams need analytics features to assess their effectiveness and analyze user behavior. Apart from Pendo and Userpilot , other digital adoption platforms have only basic analytics features. Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must.

SaaS 94

SaaS Onboarding Pricing Mobile 94

User Pilot

FEBRUARY 19, 2024

Modern analytics tools do the math for you, for example, when you conduct funnel analysis. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. To be able to calculate it, you must have an analytics tool that allows you to track in-app events or page views accurately.

Onboarding 93

Onboarding User Experience Benchmarks Mobile 93

User Pilot

APRIL 16, 2024

Why you should use customer journey analytics. We also look at the best analytics tools for analyzing customer journeys. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process.

Churn 93

Churn Customer Lifetime Value Mobile Retention 93

User Pilot

MARCH 5, 2024

How to create a funnel visualization report in Userpilot and Google Analytics. Google Analytics is a popular free tool used for visualizing funnel data for websites while Userpilot is a product growth platform that allows you to do it for web apps. This article also explains: Why it is important to visualize conversion data.

Trends 76

Trends User Experience Onboarding Sales Funnel 76

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. Tools for insightful user behavior analytics. Choose the right type of analytics report. Feature usage.

SaaS 88

SaaS User Experience Churn Retention 88

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 83

Customer Success Sales Hiring Scale SaaS 83

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Strategy 89

Strategy Customer Lifetime Value Onboarding User Experience 89

User Pilot

MARCH 25, 2024

Product tours are very common in SaaS products. In the product tour, add links to relevant resource center modules for more in-depth guidance. Use product tours to remove friction in the user journey discovered through product analytics. Product tours are interactive guides that help users understand and navigate a SaaS product.

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles.

Software Review 83

Software Review AI Search SaaS Technical Review 83

User Pilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Panintelligence

FEBRUARY 7, 2024

While there are no signs that innovation in Fintech SaaS is slowing down, vendors have never faced greater challenges. Yet, while times are tough, I’d argue we may be about to enter a golden age of Fintech SaaS innovation. So, how can vendors respond to this double-squeeze and what’s next for Fintech SaaS innovation?

Innovation 52

Innovation SaaS Scale Technology 52

User Pilot

APRIL 7, 2024

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. Book a demo to find out more!

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Want to learn more about funnel analytics in Userpilot? What is marketing funnel analysis? Book the demo!

Marketing 93

Marketing Sales Funnel Forecasting Customer Lifetime Value 93

User Pilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool.

Marketing 84

Marketing Trends Metrics Forecasting 84

User Pilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

Strategy 97

Strategy Software Review Social Media Engagement 97

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 90

Metrics Customer Lifetime Value Data Analysis Engagement 90

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology. Let’s get to it!

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Artificial Intelligence 95

Artificial Intelligence Data Software Review Machine Learning 95

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Sales Funnel 94

Sales Funnel SaaS User Experience Forecasting 94

User Pilot

APRIL 4, 2024

It’s the key to retaining active users and helping them generate maximum value from your SaaS product. We’ll also discuss a few ways to improve engagement for SaaS products. Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. AI chatbots can help you save time and resources by automating customer engagement. Let’s start!

Trends 96

Trends Engagement Artificial Intelligence Machine Learning 96

Kellblog

NOVEMBER 17, 2022

In short, this guide’s written for you, i.e., the product-oriented founder who thought they founded a technology business only to discover that SaaS companies, on average, spend twice as much on S&M as they do on R&D, and ergo are actually running a distribution business. Marketing: using marketing to build sales pipeline.

B2B 123

B2B Sales Benchmarks Startup 123

User Pilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Its primary goal is to narrow down the list of ideas and focus on those that align with the organization’s goals , resources, and market needs.

Development 94

Development Market Research Interviewing Trends 94

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Kissmetrics is a product analytics tool primarily focusing on event analytics.

Artificial Intelligence 92

Artificial Intelligence Social Media Software Review AI Search 92

User Pilot

MARCH 29, 2024

Lack of help resources. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action.

Scale 96

Scale Sales Funnel Onboarding Retention 96

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Using CRO analytics is one of the best ways to drive growth. How to leverage CRO analytics data to enhance conversion processes. Implementing and learning from CRO analytics has many benefits.

Data 91

Data SaaS Trends Churn 91