User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This includes the SaaS industry too.

AI 77

AI Artificial Intelligence SaaS Generative AI 77

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Improve product road mapping.

Underperforming Technical Team 94

Underperforming Technical Team Software Review User Experience Retention 94

Scytale

MARCH 5, 2024

Finding the best audit firm for your company’s culture and tech stack, hundreds of back-and-forth requests, and manually collecting and sharing evidence, takes up so much valuable time and resources. You receive special bundle pricing for everything Scytale + your audit, being able to get compliant without draining resources.

compliance 111

compliance SaaS Cloud Communication 111

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 101

AI Search Software Review SaaS AI 101

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Customize dashboards and reports for specific business needs.

Payments 104

Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. Letting users decide when they’re ready to adopt changes will help ease the transition during major product updates.

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Strategy 103

Strategy Customer Support SaaS Technical Review 103

User Pilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively. using a Gantt chart, etc.),

Management 105

Management Market Research Metrics Trends 105

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Social Media 95

Social Media Data SaaS Scale 95

User Pilot

NOVEMBER 27, 2023

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. TL;DR Progress reports provide information about the status of the project: the work completed, work still to be done, and potential challenges.

Management 102

Management Technical Review Software Review Leadership 102

User Pilot

FEBRUARY 25, 2024

Regularly analyze reports to identify drop-offs and friction , using findings to enhance funnel efficiency and boost conversions. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. Set up sales funnel steps with specific data points and filters.

Sales Funnel 103

Sales Funnel Metrics User Experience Branding 103

User Pilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. Some of them include product analytics , web analytics, mobile analytics, and social media analytics. Which camp would you belong in?

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

FEBRUARY 29, 2024

Increase product adoption and stickiness. Create data-driven product strategies. Product/feature adoption rate. Feature and events reports. Choose the right type of analytics report. Optimizing these elements makes your product more intuitive and increases adoption and long-term engagement. Feature usage.

SaaS 99

SaaS User Experience Churn Retention 99

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. But when things don’t work out, we are reminded of the importance of eating your own dog food, aka using your own product to solve the problem you set out to address for your customers.

Interviewing 96

Interviewing B2C B2B Advertising 96

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Answer FAQs with self-service resource centers.

SaaS Payments 104

SaaS Payments Trends Payment Solutions Payment Methods 104

User Pilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress. What are these features?

Systems Review 96

Systems Review Management SaaS Education 96

User Pilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. One example would be surveying customers right after new product releases, feature updates, or other major changes occur.

Blockchain 89

Blockchain Artificial Intelligence Onboarding Banking 89

User Pilot

FEBRUARY 15, 2024

Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Starts at $20/month).

Sales Funnel 103

Sales Funnel SaaS User Experience Forecasting 103

User Pilot

NOVEMBER 6, 2023

In today’s competitive landscape, customers aren’t just buying a product. If you fail to meet this expectation, you risk lower product adoption and increased churn. Product teams can close these experience gaps by focusing on the following solutions: – Collect customer feedback with in-app surveys.

Software Review 93

Software Review Technical Review Churn SaaS 93

InsightOutData

APRIL 3, 2024

We were in need of a sophisticated solution that could not only consolidate our data into one reporting solution but also provide deeper insights into our market and operational dynamics."

Healthcare 52

Healthcare Data Operational efficiency. Innovation 52

User Pilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users.

Marketing 96

Marketing Trends Metrics Forecasting 96

Kellblog

APRIL 19, 2024

CEO: Oh, and today’s MMs will be enterprises (ENT) one day, so we sell to them too — so we can learn their product requirements –and our customers can grow without fear. But don’t let them ruin your future by selling your scarcest resource, R&D capacity, for non-strategic purposes. Segmented metrics.

Startup 105

Startup SMB Airlines Banking 105

User Pilot

OCTOBER 15, 2023

And how relevant is it to product management ? SaaS product managers can use LOE to plan sprints and prioritize backlog items. Userpilot can help teams reduce the level of effort involved in delivering digital products. They’re essential for project success but don’t directly involve building the product.

Management 105

Management Development Scaling Data 105

User Pilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Monitoring and analyzing customer retention through reports. Customer churn rate : Calculates the rate at which customers discontinue use of your product.

Retention 103

Retention Customer Lifetime Value Churn Outsourced Development 103

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 85

Customer Success Retention Software Review Customer Lifetime Value 85

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Amplitude provides a side panel for historical navigation and resource discovery. This design requires a hierarchical structure that guides the user's journey through the product.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. If so, you’re in the right place!

Marketplace as a Service 91

Marketplace as a Service AI Search Social Media Customer Support 91

User Pilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Userpilot is a product growth platform specializing in user journey analytics and product adoption. Let’s dive in!

Artificial Intelligence 102

Artificial Intelligence Social Media Software Review AI Search 102

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

MARCH 5, 2024

How to create a funnel visualization report in Userpilot and Google Analytics. They are used by marketing , sales, product , and customer success teams to evaluate the effectiveness of their processes and strategies. Product teams can use funnel visualizations to track the performance of their onboarding flows.

Trends 87

Trends User Experience Onboarding Sales Funnel 87

User Pilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. It helps prioritize feature development when working with tight deadlines and limited resources.

Scale 103

Scale Data Analysis Development AI 103

User Pilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. Note, the list doesn’t include checklists or the resource center functionality.

Software Review 97

Software Review Technical Review Systems Review Scale 97

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Underperforming Technical Team 93

Underperforming Technical Team AI Scale Onboarding 93

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. What is a product experience strategy?

Strategy 100

Strategy Customer Lifetime Value Onboarding User Experience 100

Audacix

JANUARY 31, 2024

Automating application security using an automated penetration testing tool empowers you and your organizations to tackle cyber threats, speed up your application development cycles, adhere to regulatory compliance, and optimize resource allocation. Do your Devs take too long to fix vulnerabilities?

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

User Pilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. A UX audit is a health check of your website or product's user interface, meant to highlight any usability issues. Regularly performing UX audits is important because they enable you to evaluate your existing digital product in an organized manner.

Software Review 103

Software Review SaaS Interviewing User Experience 103

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. Userpilot is a product growth platform with excellent analytics. Customer journey mapping visualizes the customer path with your product or brand.

Churn 102

Churn Customer Lifetime Value Mobile Retention 102