User Pilot

FEBRUARY 29, 2024

Tools for insightful user behavior analytics. Tools such as Userpilot and Google Analytics are effective for this purpose. Retention rate. Create data-driven product strategies : Understanding how users actually use your product prevents you from making decisions based on assumptions or what you think is best.

SaaS 98

SaaS User Experience Churn Retention 98

User Pilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Ready to dive in?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Sales Funnel 102

Sales Funnel SaaS User Experience Forecasting 102

User Pilot

APRIL 24, 2024

What AI tools you can use. AI tools can visualize trends and anomalies in real-time. Apart from chatGPT, there are dozens of dedicated AI writing tools , and many companies, including Userpilot, embed such capabilities into their products. Want to know the best part? How to implement AI to build better products.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. A digital adoption platform or product analytics tool can help here. So, what was missing?

User Experience 104

User Experience Engagement Trends Churn 104

User Pilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in!

Artificial Intelligence 101

Artificial Intelligence Social Media Software Review AI Search 101

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. The best part? She didn’t have to use another tool for this purpose.

Interviewing 94

Interviewing B2C B2B Advertising 94

User Pilot

MARCH 19, 2024

Offer self-service support with a resource center to remove friction. UX optimization aims to create positive and pleasurable experiences that satisfy users’ needs and preferences, ultimately leading to increased conversion and retention rates. Design an intuitive user interface. Refine your product copy with AI.

User Experience 101

User Experience SaaS AI Search Customer Lifetime Value 101

User Pilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Retention rate : shows how well your product keeps users over time. Are you being innovative in your product?

Innovation 96

Innovation Payments Strategy Payment Solutions 96

Totango

SEPTEMBER 22, 2023

.” — Alistair Rennie, CEO, Totango The next generation of customer success It’s not lost on any business or C-suite leader that in today’s difficult environment driving consistent growth is hard; acquiring new customers is expensive; and securing retention is key.

Enterprise 113

Enterprise Revenue Scale Innovation 113

User Pilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Retention stage : Keeping customers engaged and feeling valued over time through support, updates, and loyalty programs. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

FEBRUARY 25, 2024

No-code tools are making complex tasks simple, such as building in-app product tours. For this reason, the average consumer demands mobile-first and remote working tools to accomplish work tasks such as remote usability testing. This is the best way to encourage customers to create an account and boost your form conversion rate.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

APRIL 16, 2024

TL;DR A product experience strategy is a set of tactics focused on enhancing user interaction with the product to improve satisfaction, retention , and value. The ultimate goal is to enhance customer satisfaction, retention, and lifetime value by overdelivering on customer expectations. Then, you can improve and iterate as needed.

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. What metrics you should track? Let's dive right in!

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

APRIL 16, 2024

We also look at the best analytics tools for analyzing customer journeys. In the next step, use analytics and feedback tools to collect customer data. This translates into higher customer satisfaction and loyalty , and directly impacts retention and customer lifetime value. The choice of tools depends on your objectives.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

FEBRUARY 27, 2024

We also look at the best analytics tools for the job. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Tag these events for tracking in your analytics tool. This leads to higher customer satisfaction , retention, and loyalty. Let’s get into it!

Marketing 94

Marketing Trends Metrics Forecasting 94

User Pilot

MARCH 27, 2024

Amplitude provides a side panel for historical navigation and resource discovery. Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. When to choose separate menus for secondary navigation?

User Experience 104

User Experience Pricing Engagement Mobile 104

User Pilot

NOVEMBER 9, 2023

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Product-market fit.

Customer Lifetime Value 99

Customer Lifetime Value Software Review Interviewing Retention 99

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Note, the list doesn’t include checklists or the resource center functionality.

Software Review 97

Software Review Technical Review Systems Review Scale 97

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. To drive customer acquisition , retention, and account expansion , marketing-led companies focus on showcasing the value of their products in their communication with existing and prospective customers.

Strategy 101

Strategy Marketing Social Media AI Search 101

User Pilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? Retention analysis is used to monitor retention trends and identify causes of user churn. Most tools these days (not all, though) allow you to tag features from the front end.

Marketing 100

Marketing SaaS Acquisition Scale 100

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 93

Retention Social Media Customer Lifetime Value Acquisition 93

User Pilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. It helps prioritize feature development when working with tight deadlines and limited resources. Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis.

Scale 102

Scale Data Analysis Development AI 102

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Higher retention creates more opportunities for upsells and referrals, increasing revenue.

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

NOVEMBER 14, 2023

In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Implement an in-app resource center to provide self-service support. Efficient allocation of resources.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

DECEMBER 19, 2023

There are several best practices that all account managers need to keep in mind. 16 SaaS account management best practices Now that you know why SaaS account management is so important, it’s time to look at how exactly you can implement it. Try to include multiple formats of resources in there to cater to all learning styles.

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Best if they can be personalized for different user segments.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

DECEMBER 10, 2023

PLG is cost-efficient and promotes retention and long-term growth. To successfully implement PLS in your SaaS, you need a product that can sell itself, resources to support the necessary teams , solid data infrastructure, patience to let users explore the product themselves, and help, not sell mentality. Book the demo to see how!

Scale 104

Scale Sales Software Review Retention 104

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 95

Retention Customer Lifetime Value Social Media Churn 95

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 93

Customer Success Sales Hiring Scale SaaS 93

User Pilot

JULY 31, 2023

We will also point our readers toward some amazing resources for development. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing. Retention rate : Good marketing is of no use if you can’t keep hold of customers.

Product Marketing 95

Product Marketing Management Marketing Customer Lifetime Value 95

Subscription Flow

FEBRUARY 27, 2024

Certain Revenue Projection: This improves overall financial management by enabling strategic planning, expansion plans, and effective resource allocation. Consider a cloud storage provider that provides Basic, Professional, and Enterprise, each of which has explicit details about storage allotments, teamwork tools, and cost divisions.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

APRIL 4, 2024

Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates. You can measure engagement by tracking key metrics such as product engagement score, active users, product stickiness, feature adoption rate, average session duration, and customer retention.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. Evaluate your resources : What is your organization capable of?

Product Marketing 101

Product Marketing Marketing Social Media Scale 101

User Pilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. It helps marketing managers identify the best marketing campaigns and channels. Others track product usage data or serve as tools for user journey analysis. This includes tools like Google Analytics, HubSpot , etc.

Product Marketing 102

Product Marketing Data Marketing Acquisition 102

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 97

Retention Strategy Marketing SaaS 97