ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? Emily Ryan: Something that’s interesting in the ecosystem today is we have a push for Customer Success at the B2B size and scale companies. There’s starting to be this sense of maybe we need Customer Success for B2C. How do you engage with support?

Scale 97

Scale Customer Success Revenue Retention 97

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology. A note about methodology.

Customer Support 223

Customer Support Trends Scale Scaling 223

Subscription Flow

MARCH 20, 2024

Furthermore, SubscriptionFlow’s extensive reporting features and committed support guarantee that creators have accessibility to the resources and help they need to optimize the platform’s advantages and meet their business goals. Its community features and extensive customer support help to lower churn and increase reader loyalty.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

ProfitWell

MARCH 30, 2020

How can we band together to update our B2B business playbook? We rounded up all the data from companies using ProfitWell to bring you the B2B and B2C stock index—your daily update of where the market is (and where it’s headed). Top B2B SaaS news. And, we’re bringing you something new. Updating the marketing playbook.

Software Review 52

Software Review B2C Scale B2B 52

Chart Mogul

SEPTEMBER 24, 2020

While there are other metrics that are used to understand SaaS businesses, MRR (or close derivatives such as MRR Growth Rates) is the primary metric that most B2B SaaS companies, their CEOs, and their investor partners measure themselves by. There are a multitude of articles written about the big two levers: New business and Churn.

B2C 52

B2C Churn Metrics Pricing 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinar 2 – How to do Churn analysis. Why Attend: Churn is not just a Customer Success problem. Churn is inevitable. But the better we analyze churn , the better we will be at reducing the churn. So, It’s time we set up a process to analyze our own churn. Link: How to do churn analysis.

Scale 52

Scale Technical Review AI B2C 52

Baremetrics

OCTOBER 12, 2021

Marketing qualified leads: These have performed simple actions like website visits and completing a lead capture form in exchange for an online resource. Whether it's B2B or B2C, inbound lead generation tactics include four factors. This tactic also qualifies the lead as they fill in all the form fields to download the resource.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ProfitWell

JULY 7, 2020

For SaaS companies, churn is like the holes in that leaky bucket. Maybe you’ve heard this metaphor before, but today I'll reveal the holes (aka churn) you might not even know are there—and how to fill them. Churn—when a customer cancels a product or service. But, preventing churn doesn’t mean you stop acquiring new customers.

SaaS Payments 52

SaaS Payments Payments Payment Services Venture Capital 52

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. More empowered employees, who are given the resources they need to engage customers with personalized communications and experiences at exactly the right time, leading to more satisfied customers. The result?

Scale 228

Scale Engagement Technical Review Business 228

Baremetrics

MAY 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Want to Reduce Your Churn? History Hit uses Baremetrics to measure churn, LTV and other critical business metrics that help them retain more customers. Sign up today for a free trial! start free trial.

Strategy 59

Strategy Marketing Market Segmentation B2C 59

ChurnZero

JANUARY 4, 2024

“Churn reduction and churn prediction strategies become less effective if customer feedback and sentiment can’t be solicited at scale, like for online customer experience surveys. Whatever 2024 brings, we’re here to keep you one step ahead with resources, ideas, and fresh thinking on everything CS.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Chaotic Flow

MARCH 25, 2014

I had totally neglected the impact of churn. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support. Reduce churn from 20% to 15%, improve upsell by 20%, reduce acquisition cost by 10% and next year looks great!

Metrics 156

Metrics Business SaaS Scale 156

Neil Patel

JULY 28, 2021

Don’t simply churn out content for content’s sake. Content creation on social media works well for B2C businesses, but not so much for B2B businesses. Churning out content without analyzing your user feedback is akin to having a phone conversation on mute. Step #1: Define Your Goals for Your Content Strategy.

Strategy 141

Strategy Development Social Media Sales Funnel 141

Neil Patel

SEPTEMBER 10, 2021

While you may have trouble allocating resources to less-than-enthusiastic leads, Saleswhale has your back. Where it excels, however, is in its augmented lead scoring and churn reduction technology. With increased expectations from both B2C and B2B customers, there will continue to be a need for AI tools in marketing and sales.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

FastSpring

SEPTEMBER 16, 2022

But allowing that pattern to continue can deprive us of the ability to improve our B2B business in a way that will directly help your business — and helping online businesses succeed is a priority for us. We provide a service; you make money; repeat on autopilot.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Chart Mogul

JUNE 23, 2022

B2B is in a similar bind — a conservative spending approach and a tougher financing environment will affect SaaS spending as well, meaning that we might see things get worse before they get better. I’m getting a fair bit of inbound recently from B2C SaaS companies, offering me significant discounts to switch to annual billing.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

ProfitWell

NOVEMBER 15, 2019

There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. Using our proprietary process, we source data from anyone needed using our access to 240 million B2B and B2C consumers.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

SaaStr

DECEMBER 31, 2019

Prior to that, she has 13 years of B2B and B2C experience in Silicon Valley and has led marketing teams at Dropbox, Salesforce and Nvidia. Can I go home and complete my work in a secure way that B2B requires, but in a very streamlined and easy way from a user point of view? Ciara : Thank you guys for being here.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

ChurnZero

FEBRUARY 7, 2020

To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. Are Your Customer Success Services Competitive? – appeared first on ChurnZero.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

ChurnZero

JUNE 28, 2019

Unlike the game, however, there are tools and resources available that can help CS professionals decide their next steps. The same can be said when it comes to the complex nature of many B2B SaaS products. Poor Fit Customers Lead to Churn : The impact of churn on revenue cannot be understated. Feeling nostalgic?

Customer Success 49

Customer Success Churn Entertainment B2C 49

Sales Hacker

DECEMBER 29, 2020

Mike is a 20-year sales veteran, the last 12 of which have been at a Mimeo, where he oversees all of the new business acquisition or new customer onboarding throughout the company for their B2B segment. I primarily work in the B2B segment. So we’re in the B2B and B2C segments now. What You’ll Learn.

Scale 65

Scale Leadership Acquisition B2C 65

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. Benefits of Good Customer Experiences in B2B Companies. Like what you are reading?

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

User Pilot

APRIL 7, 2021

Above all else, these will contribute directly to your churn rate. They are valuable resources to tap when looking for product feedback. The point is, by focusing on educating users as much as possible, offering numerous resources, and staying in touch throughout the trial period, they lifted their overall user engagement metrics.

Engagement 75

Engagement Metrics Scale Benchmarks 75

OpenView Labs

JULY 29, 2019

However, this also made me think that B2B SaaS isn’t that different. Maximizing the value you get out of your customers gives you the resources you need to continue working on the product so that it’s even more useful to your audience. The result is one of the highest net negative churn rates in the industry.

Pricing 40

Pricing Churn Metrics Sales Hiring 40

ChurnZero

JULY 12, 2019

When you think of the reasons why churn happens , what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaSX

MAY 21, 2020

If you have OKRs that create competition for resources or are unintentionally at cross-purposes with others it can create incredible organizational strife. Think through the implications of OKRs, what the dependencies will be, what the available resources are and how they are all woven together. This is where OKR trouble happens.

Systems Review 59

Systems Review Leadership Scale B2C 59

ChurnZero

FEBRUARY 1, 2019

Chad is the VP of Customer Success at SaaSOptics and is a veteran of the SaaS industry with over 20 years of experience in delivering successful outcomes and forming strong B2B customer and partner relationships. ChurnZero Resource – ROI Calculator. Chad Estes, Vice President, Customer Success, SaaSOptics.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SmartKarrot

APRIL 24, 2020

In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. Customer segments are groups of customers that share common characteristics like industry, number of employees, products, location, etc for B2B marketing and gender, age, preferences, demographics, etc for the B2C market.

SaaS 12

SaaS B2C Scale Customer Success 12

SmartKarrot

JULY 7, 2023

It can be utilized with ease by B2B and B2C businesses as well. Optimization of Resources Account white space analysis allows businesses to pinpoint the areas having the highest potential for growth. A business that knows the potential areas for growth is better positioned for planning optimal resource allocation.

Business 10

Business Scale Healthcare B2C 10

SmartKarrot

JULY 30, 2021

In the digital world of endless options for customers, how to ensure your customer stays with you and doesn’t churn? Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. It’s the key to growing your business by keeping your customers happy.

Customer Success 10

Customer Success Scale Churn B2C 10

ChurnZero

MARCH 31, 2023

As businesses strive to balance finite resources for maximum benefit, leaders are sometimes forced to choose between undesirable options. A Customer Success team has the time and resources to respond this way. The average customer churn rate is 5.6% It’s slightly higher in the B2C sector at 6.8%

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

SmartKarrot

MARCH 9, 2022

By adopting the product-led approach, companies can achieve rapid growth as it helps companies scale by directing their resources to improve the product. Additionally, the teams should work in the lines of B2C business, which take directly to their customers about their product. However, B2B businesses may find it to be difficult.

Scale 10

Scale Sales Hiring Sales B2C 10

ProfitWell

JANUARY 2, 2020

We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales. The most important distinction you can make between different customers is whether your company is selling to individual customers (B2C) or to businesses (B2B).

B2C 52

B2C Subscription Payment Features Payments 52

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. In turn, Diana helps her clients’ businesses grow.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

JUNE 30, 2021

The average free trial conversion rate for B2C is higher than B2B. However, you also need to have enough resources to keep everything running. These come down to the type of free trial you are using, the complexity of your product, your audience (B2C vs. B2B), and how much you focus on onboarding. In-app surveys.

Benchmarks 98

Benchmarks SaaS B2C Software Review 98

FastSpring

OCTOBER 13, 2023

FastSpring is a merchant of record that for almost two decades has been serving B2B and B2C businesses that offer digital products, SaaS, and downloadable software. This makes FastSpring very user friendly for B2B and B2C SMBs selling digital products, downloads, software, SaaS, video games, and more.

Payments 115

Payments Payment Services Merchant Services Payment Methods 115

FastSpring

DECEMBER 7, 2022

Fulfillment options: Choose whether to share products and resources via a license key, product download, signed PDF, or email. This is a good place to start, but there are more ways to reduce churn due to failed payments. FastSpring helps you proactively minimize payment failures and reduce churn with: Proactive notifications (e.g.,

Payment Methods 124

Payment Methods Merchant Services Payment Services Payments 124