SaaStr

NOVEMBER 25, 2020

A few years back at SaaStr Annual, we put back-to-back a seemingly very different set of speakers, Jeff Lawson CEO of Twilio (transcript here ) and Peter Gassner of Veeva (transcript here ). Where does marketing allocate its resources? Don’t let it become like a feature gap, an excuse to miss the plan. This stuff is tough.

Underperforming Technical Team 350

Underperforming Technical Team Cloud Revenue Acquisition 350

Stax

FEBRUARY 21, 2024

The Magic Number is one of many SaaS metrics, such as customer lifetime value (LTV), churn rate, profit and gross margin, annual recurring revenue (ARR), and monthly recurring revenue (MRR), you should be using to evaluate sales and marketing performance. This is where the SaaS Magic Number becomes particularly handy.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

SaaStr

OCTOBER 18, 2019

A few seasons back, we wrote a post on hitting how in SaaS, you have to be putting the resources in place by Q3 to hit the plan for the next year. We update this post a bit annually as we head into next year’s planning procress. the leads your carefully crafted plan says. How many reps. How many SDRs.

Sales Hiring 181

Sales Hiring Scale Headcount Revenue 181

User Pilot

FEBRUARY 15, 2024

Pricing Here’s an overview of Userpilot’s pricing plans: Starter. You can take these reports to gain a deeper understanding of your user behaviors and craft a funnel optimization plan to drive business outcomes in a positive direction. HubSpot also offers tools for free, as well as a general starter plan for $18/month billed annually.

Sales Funnel 98

Sales Funnel SaaS User Experience Forecasting 98

User Pilot

MARCH 16, 2023

Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. The free plan comes with an extra 30-day money-back guarantee. UserGuiding’s pricing plans. UserGuiding has a 14-day free trial.

Pricing 95

Pricing Software Review Technical Review Onboarding 95

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. Both systems allow you to craft personalized subscription plans based on user needs and preferences. What Features Should You Look For in a Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

NOVEMBER 30, 2023

You can conduct conversion rate optimization audits anytime you want, but to save resources and get the best results, conduct your audits at these key times: Several months after launch : Initial launches may be accompanied by a “honeymoon period” where early adopters and enthusiasts engage with the product.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

Stax

NOVEMBER 20, 2023

The 13th annual event is set for November 25th this year. The 13th annual event is set for November 25th. Better customer loyalty Participating in annual Small Business Saturdays lets shoppers recognize your brand as a local staple. Lastly, establish contingency plans with suppliers to meet unexpected demand (i.e.,

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Andreessen Horowitz

FEBRUARY 8, 2024

But building a sales compensation plan that both aligns your sales team’s compensation with your customers’ objectives and recruits top salespeople can be incredibly difficult in usage-based pricing. Can customers self-purchase advanced options or commit to a usage-based plan? The problem comes down to incentives.

Compensation 86

Compensation Sales Recruiting Sales Systems Review 86

Stax

APRIL 18, 2024

As an example, Intuit software operates on a subscription-based model, which users pay for on a monthly or annual basis. It reduces the time and resources for setup and maintenance, improving users’ efficiency, productivity, and data management capabilities. Some ISVs may leverage cloud platforms to host online solutions.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

MARCH 26, 2024

Pricing Here's an overview of Userpilot's pricing plans: Starter. Pricing Amplitude offers three paid plans. The lowest paying tier, Plus, costs $49/month billed annually. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Pricing Here's an overview of Userpilot's pricing plans: Starter. Pricing Amplitude offers three paid plans. The lowest paying tier, Plus, costs $49/month billed annually. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Pricing Here's an overview of Userpilot's pricing plans: Starter. Pricing Amplitude offers three paid plans. The lowest paying tier, Plus, costs $49/month billed annually. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Pricing Here's an overview of Userpilot's pricing plans: Starter. Pricing Amplitude offers three paid plans. The lowest paying tier, Plus, costs $49/month billed annually. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Pricing Here's an overview of Userpilot's pricing plans: Starter. Pricing Amplitude offers three paid plans. The lowest paying tier, Plus, costs $49/month billed annually. Amplitude also offers a free plan as well as a 14-day free trial. Fortunately, they offer a free plan and a 14-day free trial.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate.

SaaS 97

SaaS Customer Lifetime Value Acquisition Metrics 97

Stax

JANUARY 28, 2024

First, the customer chooses the pricing plan that fits their needs. The customer’s chosen payment method will be charged indefinitely on a set schedule until they decide to pause or cancel their chosen plan. Offering an annual-only subscription plan means charging a lot of money upfront.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 86

Compensation Sales Recruiting Sales Hiring Retention 86

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. If someone says they have a 5% churn rate, are they talking about monthly, quarterly, or annual churn?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Neil Patel

FEBRUARY 23, 2021

With extensive product offerings that aren’t just limited to hosting plans, DreamHost can help you integrate domain names, website builders, and email hosting into your website efficiently and affordably. Monthly payments start at $4.95, whereas annual prices start at $3.95 per month, which means you save more by paying annually.

Technical Review 112

Technical Review Software Review Systems Review Payment Services 112

Stax

MARCH 6, 2024

That schedule could be monthly, quarterly, annual, or any other agreed interval. Create Pricing Plans: Subscription offerings need to be defined according to the business model and services. Plans include pricing, billing cycles (e.g., Certain considerations require careful management and strategic planning.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

NOVEMBER 27, 2023

Use the data to recommend changes in the project plan and follow-up actions. Finally, progress reports allow the senior leadership to make informed decisions as to whether to continue the project or pull the plug and divert the resources to another initiative. Collate the data in the report using the template used at your organization.

Management 97

Management Technical Review Software Review Leadership 97

User Pilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Revenue churn generally occurs for two reasons: existing customers pause their subscriptions or downgrade their plans. For them, an average annual churn of 10% to 15% is considered good.

Churn 84

Churn Retention Benchmarks Customer Lifetime Value 84

User Pilot

APRIL 28, 2022

While Pendo’s guides are essentially chained together tooltips, Appcues has a range of templates (although those are reserved for pricier plans). Both apps offer checklists – but for Pendo, they are only accessible via the Resource Center. Userpilot has a standalone checklist feature, even on their basic plans.

Onboarding 93

Onboarding Software Review SaaS Technical Review 93

User Pilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. Pricing Here’s an overview of Userpilot’s pricing plans : Starter. Pricing Segment offers two paid plans. Segment also offers a free plan and a 14-day free trial. Mixpanel also offers a free plan. Pricing Amplitude offers two paid plans.

Social Media 102

Social Media AI Search Mobile AI 102

Mucker Capital

APRIL 2, 2024

Analyzing and Planning Leveraging reporting tools to analyze the data and plan actionable steps. As you have more resources, then you can start to layer on more and more. Monthly reporting involves analyzing findings, sharing insights with relevant teams, and using data for forecasting and planning.

Engineering 52

Engineering Systems Review Scale Interviewing 52

ChurnZero

JUNE 9, 2023

Annual recurring revenue (ARR) ARR is the aggregate value of contracts that renew yearly. This is very useful for planning CS resource allocation. These insights will inform resource adjustments to reduce churn. To that end, here are the metrics you can use to get started. Was it a competitive steal?

Finance 98

Finance Metrics Customer Success Headcount 98

Neil Patel

SEPTEMBER 1, 2021

a month if paid semi-annually, or $6.67 per month for the annual option. After that, you can pay $57 per month or an annual fee that breaks down to $27 per month (quite the deal in comparison!). Answer a series of questions about how and why you plan to use the program. Plans begin at $25 for ten banner credits a month.

AI 145

AI Artificial Intelligence Scale Generative AI 145

Neil Patel

MARCH 12, 2021

Luckily, there are tons of resources to get you started—including this guide. Below, I’ll walk you through how to build out your app idea and then share five resources to help you launch your app. Use this information to create a detailed sales plan, decide what features to include, and choose where to market your app.

Payment Methods 144

Payment Methods Payment Solutions Payments Sales Hiring 144

Sales Hacker

JUNE 15, 2021

It’s allowed him to host multiple podcasts, an annual event, publish books, stay fit, spend time with his family, and even get a healthy amount of sleep (unbelievable, we know!). Some helpful resources [33:23]. Accountability and Planning to fail [33:39]. Scott has spent over a decade refining his productivity process.

Sales 95

Sales Management 95

Andreessen Horowitz

SEPTEMBER 13, 2023

The average product on the list makes $21/month (for users on monthly plans)—yielding $252 annually. Calm, Headspace, Duolingo) you’ll know they mostly charge less than $70 per year for annual subscribers—with an average of $10/month for monthly subscribers. And consumers are willing to pay for GenAI.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Nimble - Sales

MAY 9, 2019

Gone are the days when digital marketers could afford to plan annual campaigns. This way, they can constantly analyze the results to focus on the trends yielding positive results and to not waste their time and resources over the lesser effective approaches. […].

Strategy 107

Strategy Marketing Trends 107

Scytale

SEPTEMBER 28, 2023

Understanding the key differences between CMMC and NIST 800-171 will allow you to know exactly what you’re getting into and can allocate resources to become fully compliant. The DoD recognized the significance of the Maturity Model, particularly for smaller businesses that might not have the resources to instantly be established.

Cybersecurity 59

Cybersecurity Government compliance Technical Review 59

User Pilot

FEBRUARY 28, 2024

Product-qualified leads (PQLs) are leads who have experienced value while using your product — either during a free trial or through freemium plans. Your customer churn rate is the percentage of customers that you lose each month or year (depending on whether you’re looking at monthly or annual churn rates). Time to value (TTV).

Customer Lifetime Value 97

Customer Lifetime Value SaaS Software Review Acquisition 97

Andreessen Horowitz

DECEMBER 4, 2023

So, when you’re at the beginning of your budget planning process, how do you figure out if you should spend $30M, $50M, or $100M on R&D? Answering these questions is an annual exercise, and then requires monthly and quarterly management against performance goals that align to product progress.

Underperforming Technical Team 124

Underperforming Technical Team Benchmarks CTO Hire New CTO 124

User Pilot

AUGUST 10, 2023

Post-purchase or plan upgrades to understand customer expectations. Two ways to send relationship NPS surveys: Time-based surveys to measure customer loyalty at set intervals (you can trigger it quarterly, bi-annually, annually, etc.). You can trigger your rNPS quarterly, bi-annually, annually, etc.

SaaS Payments 86

SaaS Payments Payment Solutions Software Review Interviewing 86