SaaStr

MARCH 30, 2023

PSG is a growth equity firm that partners with software and technology-enabled service companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Founded in 2014, PSG has since raised over $14 billion in capital and has a team of more than 150 investment professionals.

Outsourced Development 197

Outsourced Development Acquisition Pricing B2B 197

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Here’s a snapshot of their other “hot takes” from their discussion and some key takeaways.

Scale 106

Scale Sales Compensation Customer Success 106

SaaStr

JANUARY 15, 2021

25% of revenue from professional services may sound high, but it’s a fairly standard ratio in true enterprise software. Importantly, Qualtrics’ margins remain high so it’s not losing money on its services. Gross margins on services are about 35%. And isn’t it a bit unseemly to charge for services?

Revenue 295

Revenue Pricing Enterprise SaaS 295

User Pilot

NOVEMBER 22, 2023

HubSpot has a robust pricing model with five major plans for analytics: Marketing Hub, Sales Hub, Service Hub, Operations Hub, and CMS Hub. By connecting your marketing and sales efforts, you can focus your budget on activities that yield the biggest impact. You can add up to 15 steps leading to a goal or conversion.

Enterprise 91

Enterprise Pricing Advertising Social Media 91

SaaStr

NOVEMBER 21, 2022

Joined by Katie Wickham, Payrix’s Director of Marketing, Butler shares essential tips on accelerating your business to $100 million ARR and beyond. . Tip #1: Maintain a hyper-focus on your ideal client profile. . An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts.

Payments 178

Payments Payment Methods Embedded Payments Scale 178

Stax

FEBRUARY 26, 2024

In this article, we’ll dive into everything you need to know about virtual terminals, and how to pick the best virtual terminal on the market. A virtual terminal is fit primarily for businesses such as food delivery services, professional services, freelancers, and healthcare providers.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

SaaStr

JANUARY 15, 2021

Only annual contracts, and plenty of professional services (25% of revenue). 99% of its customers are on annual contracts, and 25% of its revenue is from professional services. 25% of revenue from services may sound high, but it’s a fairly standard ratio in true enterprise software.

Enterprise 245

Enterprise Scaling Investment Revenue 245

SaaStr

FEBRUARY 9, 2021

Few things will frustrate you more in the early days than long sales cycles on bigger deals. You’ll feel like you just don’t have the time for a 6, 9 or even 12 month sales cycle when you’re struggling just to put the first few points on the board. But don’t let short-term thinking here again add stress.

Scale 341

Scale Sales Hiring Sales Pricing 341

SaaStr

DECEMBER 28, 2023

And every year, there will be one of those, which is good for folks. When you add sales and marketing, you can see they were the most impacted category in many ways. Yet the interesting thing about the sales category specifically, is how much interest is in it from a professional and personal standpoint.

Payment Solutions 216

Payment Solutions Sales Hiring AI SaaS Payments 216

Stax

APRIL 18, 2024

This technology enables merchants to conduct transactions on the go, typically with both mobile wallet solutions like iOS’ Apple Pay, as well as tap-to-pay, magstripe, and chip cards like American Express, Visa, and Mastercard. Mobile devices you can use include iPhones, iPads, and Android devices like Galaxy smartphones.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. This makes having such software a key way for you to continue to harness your growth with an eye on the future. This makes having such software a key way for you to continue to harness your growth with an eye on the future.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

SaaStr

MARCH 13, 2021

Most seven-figure customers start as smaller customers, as they add more workloads over time. So the long tail of MongoDB’s customers serve themselves (as one might expect), and sales only comes into about 10% of deals. Professional services are a small percent of their revenue (and are gross margin negative).

Scale 288

Scale Outsourced Development Cloud Scaling 288

SaaStr

DECEMBER 6, 2022

Brex’s COO, Michael Tannenbaum, and Alloy’s CRO, Laura Spiekerman, share top lessons on how to find the right balance. Both companies have achieved rapid growth by offering products and services that are tailored to and evolve to the needs of their customers within a highly regulated space. That’s an important lesson.”

Scale 226

Scale Scaling compliance Forecasting 226

User Pilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

AI Search 98

AI Search AI Scale Pricing 98

Buffer Resources

OCTOBER 10, 2023

I am a professional writer, took LinkedIn personal branding courses, and joined their official creators’ program – and yet, I struggled to consistently post my entrepreneurial journey of building Merrative. By not being consistent, I was missing out on having much better numbers for my business. Sound complicated?

Leadership 126

Leadership Social Media Sales Hiring Trends 126

SaaStr

JULY 27, 2020

We’ve spent a ton of time on SaaStr talking about how to think about sales and sales teams ; revenue/demand-focused marketing ; and keeping those customers over their lifetime. A more fundamental question we’ve touched on but mostly bypassed is this: Do You Even Need Salespeople at All? It’s not easy to ask for money.

Sales Hiring 176

Sales Hiring Sales Enterprise Consulting 176

Point Nine Land

SEPTEMBER 6, 2023

The first software category that crossed the famous chasm, CRM, took over 15 years to reach its tipping point⁽¹⁾, and currently, approximately 58% of enterprise software spending still goes to on-premise solutions. ServiceTitan, a leading vertical SaaS for home services, penetrated 1% of its core TAM of 900,000 home services businesses.

AI 120

AI SaaS Payments Payment Solutions Artificial Intelligence 120

Intercom, Inc.

JANUARY 25, 2022

Plus, there are the added benefits of taking away manual tasks, creating a more personalized experience for new contacts, and cutting down on customer acquisition costs. All subsequent conversations automatically appear in your contacts’ unified timeline in HubSpot so sales can have a guided conversation based on real-time activity data.

Artificial Intelligence 216

Artificial Intelligence Sales Sales Funnel AI 216

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. By offering a payment solution that’s integrated with the rest of your service, you can streamline this process and offer increased convenience. How do you add payment processing capabilities to your software?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count. My own LinkedIn experience I’ve been posting on LinkedIn once a week without fail for six years.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

User Pilot

FEBRUARY 13, 2024

Userpilot's webinar, "Simplifying Product Usage Analytics," aims to make user data analytics understandable for all professionals. Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. Book the demo today!

Sales Hiring 105

Sales Hiring Generative AI AI Leadership 105

Andreessen Horowitz

NOVEMBER 14, 2023

The internet and friends You’ve most likely had an experience like this: One day, you wake up with a hint of a headache and a sniffle. You eventually land on WebMD. But which one? Furthermore, they can escalate to a trained professional if they encounter a high-risk use case, or based on preference of the user.

Artificial Intelligence 132

Artificial Intelligence Healthcare Marketplace as a Service Systems Review 132

Buffer Resources

APRIL 10, 2024

In 2014, making money on social media was a feat for a select few people like travel creator Gabby Beckford ( @packslight ), who made $2,000 for six Instagram posts in the same year. Top Instagram influencers reported earning as much as $92,000 per post (on the low end) and as much as $2,000,000. 

Payments 94

Payments Payment Methods Marketplace as a Service Payment Services 94

Buffer Resources

APRIL 3, 2024

Make sure you have a Facebook Page or professional mode If you do one thing on this list, it’s this one. If you have a personal profile, users will only be able to add you as a friend.   Switch to ‘professional mode’ Which option is best?   Choose Turn on professional mode.

Social Media 99

Social Media Engagement Branding AI 99

Buffer Resources

APRIL 15, 2024

Pinterest has capitalized on that, creating helpful tools and features that make it easy for pinners to discover and buy the items or services they want — making the visual search engine a marketer's, business's, and creator’s paradise.  To do so: Open the Pinterest app on your mobile device.

Social Media 93

Social Media Business Merchant Services Branding 93

Buffer Resources

FEBRUARY 9, 2024

This is a question that is always on my mind.  An important aspect of customer support strategy at the stage we’re at is to keep being focused on our direction and the quality bar we are aiming for.  There is something magical about the service experience you can get at a great restaurant or in a smaller retail shop.

Customer Support 85

Customer Support Software Review Software Social Media 85

User Pilot

APRIL 8, 2024

Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams.

Strategy 85

Strategy Business SaaS Customer Lifetime Value 85

Neil Patel

JUNE 2, 2021

Although there’s no cost, free Google websites are professional-looking and offer a selection of contemporary themes. Additional benefits with a free Google website are: You don’t need to rely on social media : Not every potential customer is on social media, and many may not be on the platforms you like best.

Business 127

Business Technical Review Social Media Software Review 127

Neil Patel

AUGUST 24, 2021

If you are looking to build up your professional brand as an authority in your niche or industry , one great way to do so is to answer people’s questions. Even if you’re not the top expert on a particular topic, chances are you still know more than others. Then, click on your name from the drop-down menu.

Marketing 118

Marketing Social Media Branding Advertising 118

Buffer Resources

MARCH 28, 2024

Witnessing a crisis unfold on social media can often feel like observing a storm from the comfort of your home; there’s a profound sense of relief in being safe indoors, yet it’s hard not to feel concerned for those who aren’t, hoping they are well-prepared. Everything is under scrutiny on social media.

Social Media 106

Social Media Branding Banking Communication 106

Baremetrics

DECEMBER 7, 2023

of my original post published on Baremetrics , converted and updated to a series of articles. This series attempts to give practical advice to SaaS CEOs and Founders on how to organize and automate their financial backend , giving them freedom to spend time with more value-adding parts of their business like financial planning.

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

User Pilot

MAY 25, 2023

Hiring a professional translator to translate your survey questions will most likely deliver better quality but is more time-consuming and expensive. Regional dialects – speakers of the same language from the same country may understand it differently depending on the region they come from. Your Spanish translation is ready.

Sales Hiring 97

Sales Hiring SaaS Outsourced Development Market Research 97

Stax

JANUARY 29, 2024

For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform. Doing so not only streamlines the payment process for your merchants but also opens up a new revenue stream for your company through transaction fees or value-added services.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

How To Buy Saas

NOVEMBER 20, 2023

We’ll go over some advice on how to price your business just right so you can concentrate on what truly counts—expanding and prospering. Seek Professional Help When we need a little additional assistance, professionals can help. Using the services of a business broker or financial advisor can be quite beneficial.

Pricing 52

Pricing Business Market Research Strategy 52

Buffer Resources

MARCH 29, 2023

That’s the story of many UGC creators – they go in with zero experience but armed with a smartphone and a creative eye, they can start charging brands to talk about their products and services for their social media platforms in no time. There are different reasons a brand might go for a professional UGC creator.

Payment Methods 99

Payment Methods Outsourcing Services Social Media Payment Services 99

Buffer Resources

MARCH 9, 2023

If you’re looking to grow your career, make connections with people in your industry, and build a personal brand, you should be on LinkedIn. To get a little personal, nothing has been more valuable to my career than building a platform on LinkedIn. Think of your headline as a tagline.

Branding 114

Branding Social Media Interviewing Engagement 114

Buffer Resources

JULY 6, 2023

Understanding the LinkedIn Algorithm Unlike YouTube and Instagram , LinkedIn feeds you content primarily from one place – your Feed. When you type in the LinkedIn URL, this is the landing page, so it’s your first impression of all the content on the platform.

Engagement 113

Engagement Interviewing Metrics Marketing 113