User Pilot

APRIL 17, 2024

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

AI Search 95

AI Search Social Media Cross-platform App Design (Application) Systems Review 95

User Pilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Feature tagging in Userpilot is the equivalent of click-to-track events in Appcues except that you can also track form fills and hovers. What’s more, the data doesn’t update in real time.

Software Review 97

Software Review Engagement Onboarding Pricing 97

User Pilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 102

Social Media Software Review Technical Review Machine Learning 102

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 89

Data Scale User Experience Underperforming Technical Team 89

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. Automatically turn insights into action with responsive workflows that tailor onboarding, enrich customer profiles, inform nurture campaigns, and more. Tag Articles for easier content management.

Mobile 118

Mobile Trends Onboarding Engagement 118

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

SaaS Payments 95

SaaS Payments Data Payment Solutions Payments 95

User Pilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Heap vs Pendo? Let's jump right into it!

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

User Pilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights.

Retention 97

Retention Data Analysis Scale Data 97

User Pilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. Customer behavior analytics involves gathering customer data to examine user behaviors and extract valuable insights.

Customer Lifetime Value 94

Customer Lifetime Value Software Review Underperforming Technical Team Trends 94

User Pilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics is the process of collecting, organizing, and analyzing data about users’ engagement with a product. Book the demo !

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Tableau is a business intelligence platform that offers data visualization and AI capabilities. UXCam is a product analytics software optimized for mobile customer insights. Let’s dive in! Starts at Starter’s $2,988/year.)

Artificial Intelligence 102

Artificial Intelligence Social Media Software Review AI Search 102

User Pilot

MARCH 15, 2023

In this article, we cover how to monitor user activity to make data-informed decisions. The three main data types for tracking user activity include in-app product interactions, user activity across the customer journey, and in-app user behavior flow data. Both indicate either a confusing UI or bugs that need fixing.

Onboarding 97

Onboarding User Experience Engagement Software 97

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Every department likely has unique insights into customers based on their interactions with them. Share customer insights across departments so you don’t miss out on critical information. This process of dividing up data is called segmentation.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

B2B 96

B2B Underperforming Technical Team B2C Scale 96

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. It needs to display changes and trends in data over time.

Social Media 95

Social Media Data SaaS Scale 95

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Post-purchase or plan upgrades to understand customer expectations. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help.

SaaS Payments 93

SaaS Payments Payment Solutions Software Review Interviewing 93

Buffer Resources

OCTOBER 23, 2023

Instagram Data Portability Users can now transfer their Instagram media to Google Photos and other services, enhancing data management across apps. Instagram Profile Tags & Direct Messaging New features facilitate tagging Instagram users and possibly a unique messaging feature , enriching inter-platform connectivity.

Social Media 81

Social Media Payments Payment Services Payment Methods 81

User Pilot

APRIL 13, 2022

This article will equip you with all the necessary knowledge about: types of data can be tracked. what to do with the data you collect. The product team utilizes click data for making data-driven decisions on product development. The collected data can be visualized in charts, heatmaps, or screen recordings.

Engagement 97

Engagement Underperforming Technical Team SaaS User Experience 97

User Pilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. Mixapanel’s group analytics enables you to analyze behavioral data as a group and calculate account or company-level metrics.

Software Review 97

Software Review Systems Review Engagement Scale 97

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data 94

Data Social Media Customer Lifetime Value Acquisition 94

Buffer Resources

OCTOBER 18, 2023

Here’s what you can expect to learn about: Broadcast Channels Collab posts with more friends Insights on desktop Meta Verified Music on carousels Notes Reels templates AI stickers Photo stickers Broadcast Channels This is one of Instagram’s most popular new features among creators and brand accounts — with good reason.

AI Search 126

AI Search Social Media AI Subscription 126

User Pilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. How to track user behavioral data.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

AUGUST 5, 2023

Analyze the NPS responses and then act on the actionable insights to address passives’ concerns. You can book a Userpilot demo to see how you can effortlessly create and trigger in-app NPS surveys and take action based on their insights. Analyzing the feature usage data, you can detect changes or trends over time.

Scale 97

Scale Retention User Experience Strategy 97

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. You’ll learn customer behavior patterns at each customer’s journey stage to spot product growth insights and improve customer satisfaction. Let’s dive in.

Customer Lifetime Value 97

Customer Lifetime Value Software Review Retention Churn 97

Neil Patel

JANUARY 7, 2021

By tagging your URLs with UTMs (Urchin Tracking Module), you can understand how your visitors interact with your website. That means if a visitor picked your link (tagged with a UTM) from Twitter to share on Facebook, it would still count as a share from Twitter. Here are three best practices that you must follow for tagging your URLs.

Social Media 145

Social Media Advertising Marketing Data 145

User Pilot

MARCH 9, 2023

This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. Once you tag them, Pendo tracks every click and screen or page load. No integrations.

Software Review 97

Software Review Technical Review Systems Review Scale 97

User Pilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product. Why should you conduct product trend analysis?

Trends 92

Trends SaaS Data Analysis User Experience 92

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Engagement 97

Engagement Metrics Scale Customer Lifetime Value 97

User Pilot

JULY 24, 2023

With the Email Tracking integration, you can optimize your email campaigns by using insights into who and when opens your emails or attached links. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. Proactive Campaigns is a Zendesk integration for sending bulk emails and surveys.

Marketplace as a Service 91

Marketplace as a Service AI Search Social Media Customer Support 91

User Pilot

MAY 30, 2023

Customer experience surveys help you make data-informed decisions, identify areas for improvement, and eventually increase customer retention. Collect both quantitative and qualitative customer insights. This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Unmet customers’ needs to inform your product roadmap.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MARCH 21, 2024

Collecting customer data with welcome surveys to segment users and personalize the onboarding experience. Analyzing customer behavior with feature tags and event tracking to identify and address friction points. The goal is to understand their needs, preferences, pain points, and behaviors so you can build insightful user personas.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. How data analytics can help product managers. Is there such a thing as analytics for product managers?

Data 94

Data Management Onboarding Metrics 94

User Pilot

APRIL 23, 2023

The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Let’s start! What are product health metrics?

Metrics 91

Metrics Customer Lifetime Value SaaS Scale 91

User Pilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? They’re useful to gather both quantitative and qualitative feedback to get data that you can act on. Ensure that your survey questions are short, concise, and designed to collect the type of data you’re looking for. Follow-up questions.

Scale 92

Scale SaaS Payments Payment Solutions Payment Services 92

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time. Provide actionable insights. You can also use a product metrics framework, ie.

Metrics 87

Metrics Customer Lifetime Value SaaS Acquisition 87

User Pilot

NOVEMBER 14, 2023

TL;DR Omnichannel analytics is the process of collecting, integrating, and analyzing data from various channels and touchpoints , like landing pages or mobile apps. Once the map is ready, start collecting the relevant data from all channels and leverage your analytics tool integrations to consolidate it. Finally, act on the insights.

SaaS 103

SaaS Social Media Data Onboarding 103