Groove HQ

NOVEMBER 16, 2020

A comprehensive guide to the best knowledge base software for your business. The post 9 Best Knowledge Base Software Options for Startups and Small Businesses appeared first on Groove Blog.

Startup 114

Startup Software Business Customer Support 114

Groove HQ

DECEMBER 17, 2019

Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog.

Customer Support 132

Customer Support 132

Groove HQ

JULY 1, 2020

A knowledge base is the answer. The post What Is a Knowledge Base? Tired of answering the same support questions over and over and over again? He was a founder at a small tech startup that was just gaining traction. I was a freelance writer. His company was adding customers daily, which was great—but also a problem.

Startup 102

Startup Customer Support 102

Groove HQ

JULY 27, 2020

Cut your writing time in half with these knowledge base templates for help center articles and resources. You’ve decided to create a knowledge base. How do you actually create knowledge base articles for your help […].

Customer Support 86

Customer Support 86

How To Buy Saas

NOVEMBER 18, 2021

This is a document360 review blog in which we are going to highlight how this self-service knowledge base software is building the next generation online solution in this industry. Knowledge Base Software That Scales With Your Product. It Instantly creates a self-service knowledge base for your customers.

Software Review 52

Software Review Software AI Search Enterprise 52

SaaS Metrics

JULY 28, 2022

The post Top 8 SaaS-based Knowledge Management Platforms you must know About first appeared on SaaS Metrics. A swift and memorable customer service experience has increased as one of the deciding factors for a customer to continue doing business with a brand. In a HubSpot survey, 93% of the survey takers reportedly.

Management 52

Management SaaS Branding Metrics 52

ProfitWell

MARCH 27, 2020

A knowledge base is one of the best ways to accomplish this. What are knowledge bases? Knowledge bases are an expansion of that idea which contain pieces of information that extend beyond simple questions and answers. Why SaaS products need strong knowledge bases.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Groove HQ

MARCH 10, 2020

A well-thought-out plan for creating knowledge base articles with examples from our own help center. The post 8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own appeared first on Groove Blog.

Customer Support 90

Customer Support 90

TechEmpower SaaS

OCTOBER 9, 2023

Content Recommendations in Streaming Services While many streaming platforms suggest content based on viewing history, LLMs have the power to significantly elevate this experience. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Upscope

JANUARY 4, 2021

If that's the case then our knowledge bases and other self-support channels need to be our no.1 Below we'll cover self-help channels, key lessons learned by companies building knowledge bases and what the future might hold. Knowledge bases This is a common and rapidly growing form of self help.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Groove HQ

NOVEMBER 6, 2019

We briefly mentioned it in our September product update, but we wanted to highlight what this means to our Knowledge Base users and why we’re so excited about it. Your Knowledge Base reflects your company and your brand. The post Free Unsplash Backgrounds for Your Knowledge Base appeared first on Groove Blog.

Branding 40

Branding 40

Tom Tunguz

APRIL 23, 2024

Overall knowledge performance is asymptoting as expected. With the MMLU general knowledge (high school equivalency) score now asymptoting, buyers of models will begin to care about different attributes. Snowflake announced Artic , their open 17b model. The LLM perfomance chart is replete with new offerings in just a few weeks.

Artificial Intelligence 221

Artificial Intelligence B2B Marketing AI 221

Groove HQ

JUNE 12, 2018

Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […]. Introducing the Groove KB 2.0

Branding 44

Branding 44

Groove HQ

JULY 10, 2019

The post Groove in June: Shopify Integration, Emojis, Knowledge Base Contact Form and More! If you’d like to keep in the loop on the latest upcoming features that we’re working on, head on over to the Groove Public Roadmap. Canned replies are all […]. appeared first on Groove Blog.

Business 44

Business 44

Groove HQ

JUNE 4, 2019

The post Groove in May: Following Emails, Private Knowledge Bases, Sunsetting of Legacy and more… appeared first on Groove Blog. Sunsetting of legacy Groove This past Saturday (1st of June) marked a big milestone for us over at Groove, as we shut down our legacy products. After the launch of Groove 2.0

44

44

SaaStr

MARCH 18, 2024

Dear SaaStr: If you were hiring a head of sales for a high-priced, niche B2B SaaS product, would you focus on general B2B SaaS sales experience or on market/customer knowledge, assuming it will be very difficult to find a candidate with both? This is the scenario when the trade-off is the most acute.

Sales Hiring 277

Sales Hiring Sales SaaS B2B 277

User Pilot

APRIL 3, 2024

SurferSEO’s Resource Center features an “ask the community” option, fostering a collaborative environment through peer support and knowledge exchange. With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant.

AI Search 91

AI Search Software Review SaaS AI 91

SaaStr

MARCH 30, 2024

Notion is our knowledge-base, and – for a long time – was also where we’d do a lot of task management, and created some rudimentary CRMs for different purposes. We’re (for now) using Intercom for trigger-based onboarding and activation messaging, as well as customer communications and newsletters.

Marketing 208

Marketing ChatGPT Mobile Onboarding 208

SaaStr

DECEMBER 23, 2023

SaaS companies are now simply willing to run a lot more leanly in CS, in many cases hoping to rely on automation, knowledge bases and community to pick up the slack. We aren’t the knowledge workers we were from 2011-2019, either. The days of $1m per CSM may be long gone. I miss The Good Old Days of Customer Success.

Customer Success 252

Customer Success AI Pricing Enterprise 252

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. On the other, you can gather insights based on your overall business goals.

Social Media 86

Social Media Data SaaS Scale 86

User Pilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Offer proactive customer support based on in-app behavior Instead of waiting for customers to run into an issue and ask for help, try adopting a more proactive support approach. Use banner announcements to communicate information.

Strategy 95

Strategy Customer Support SaaS Technical Review 95

User Pilot

JANUARY 12, 2023

To provide after-hours support, start by building a self-service knowledge base. Userpilot helps you provide after-hours support with its powerful knowledge base functionalities, in-app experience builders, and more. A knowledge base is the cheapest way to provide after-hours support. Case studies.

Outsourcing Services 87

Outsourcing Services SaaS Customer Support Software Review 87

SaaStr

DECEMBER 17, 2023

Slack Notion (knowledge base, internal comms, notes, etc) #2. This week we have Kyle Norton, CRO at Owner! #1. What’s your core stack of apps today? SalesForce Snowflake SalesLoft Gong Replayz.io What’s the number one top new app you’ve added the past year?

Scale 250

Scale AI Leadership Innovation 250

User Pilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: Create a knowledge base with Userpilot. moment faster. #3:

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

SaaStr

FEBRUARY 15, 2021

Self-service could include features like a knowledge base, chatbots, AI, and more. 1 Governance : With the massive amount of knowledge existing in your company across teams, it’s tricky to determine the right person to take ownership of the knowledge base and all that comes with its management. .

Strategy 234

Strategy Operational efficiency. Government AI 234

SaaStr

APRIL 26, 2023

From there, you want to identify 3-5 low-hanging fruit and prioritize campaigns based on how they feel during those opportunities. The Takeaway — Great customer knowledge is just as important as great product knowledge. Scale Intentionally — Make sure you build your team based on data and prove results based on data.

Scale 219

Scale Strategy Marketing Education 219

User Pilot

NOVEMBER 6, 2023

– Build an in-app knowledge base to resolve any gaps. Based on these patterns, you can also verify if users are behaving how you expect them to. Make sure that this entire knowledge base is accessible from within the app via an in-app resource center to bridge the gap between friction and its solution.

Software Review 81

Software Review Technical Review Churn SaaS 81

User Pilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Sharing industry-specific knowledge and offering support via active digital communities. Share industry-specific knowledge. Create a knowledge base with different modules.

Education 96

Education SaaS Onboarding Customer Success 96

SaaStr

JANUARY 22, 2021

Pricing strategy based on pay-as-you-go has grown popular. The churn rate becomes more predictable based on usage sentiment. Offer Accessible Knowledge: Be sure to offer ample and easy access to the knowledge base and simple ways for customers to provide feedback and ask questions.

Scale 268

Scale New CTO CTO Acquisition 268

User Pilot

APRIL 29, 2024

In-app help includes a button to access support and chat, a help center and knowledge base hub , tooltips to announce new features, hotspots to grab users’ attention, as well as checklists to drive users to the activation point. This can help boost user satisfaction and build loyalty. Now let’s see what in-app help includes.

SaaS 52

SaaS Onboarding AI Search Mobile 52

Tom Tunguz

APRIL 8, 2023

developers choosing particular blockchains for applications based on workload including more expensive, more secure databases called zero-knowledge (zk) in web3 or less expensive faster databases like L2s revenue as a core driver of valuation in web3 startups & publics

Blockchain 186

Blockchain Application Development User Experience Development 186

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Capchase is your founder-friendly financing solution.

SaaS Payments 222

SaaS Payments Payment Services PayFac as a Service Payfac 222

User Pilot

AUGUST 20, 2023

Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. Segment customers based on their jobs-to-be-done, goals, and problems to trigger relevant in-app guides. Now, anyone can build a knowledge base. Creating a tooltip with Userpilot.

Software Review 74

Software Review Scale Onboarding User Experience 74

SaaStr

MAY 3, 2023

There’s a lot of knowledge about how your company works, and it’s harder for someone from the outside to attain that. Mistake #3: Not Scaling Based On Leading Indicators Many organizations are scaling up and hiring people but aren’t doing it based on true leading indicators. What does this mean for the company?

Sales Hiring 176

Sales Hiring Scale Pricing Customer Success 176

Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects.

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104