Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Partnerships have always been key to the way we work at Intercom. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Efficient, personalized messaging is at the center of everything we do here at Intercom”. Efficient, personalized messaging is at the center of everything we do here at Intercom. 6 reasons to Switch.

Software Review 209

Software Review Customer Support Scaling Consulting 209

Intercom, Inc.

JUNE 22, 2022

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Before today, our bots couldn’t easily access data living outside of Intercom. Custom Actions. Custom Objects.

SaaS Payments 218

SaaS Payments Payment Services Payment Features Payments 218

User Pilot

APRIL 17, 2024

Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Usepilot’s integrations.

AI Search 88

AI Search Social Media Cross-platform App Design (Application) Systems Review 88

SaaStr

AUGUST 27, 2023

Contentful, Metadata, Intercom, Klue, ZoomInfo, LInkedIn Sales Nav and a Sales Engagement Platform which I hope to move to Salesloft! #2. This week we have marketing guru Sydney Sloan, previously CMO at Salesloft and now CMO at compliance leader Drata! #1. What’s your core stack of apps today? I just joined and my first purchase was 6Sense.

compliance 209

compliance Engagement Strategy Marketing 209

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Connect the Shopify app with Intercom and customers can check their order status right inside the Messenger , without ever having to reach out to your team.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria. Apple’s vertical integration. I designed and presented my ideas using high-fidelity mockups.

Construction 186

Construction Customer Support Engagement Onboarding 186

Inturact

MARCH 26, 2024

Initiating the process of integrating a user onboarding sequence with Intercom often comes with high expectations of transforming user engagement and satisfaction. At this crucial stage, it’s understandable to encounter doubts. Thoughts such as, “Is the setup too intricate for our team?”

Onboarding 82

Onboarding Engagement 82

Intercom, Inc.

JUNE 7, 2022

Maintain sales hygiene by integrating with the other essential tools in your sales tech stack to ensure that your data is always up-to-date and synchronized. Livestorm booked 233% more sales demos with Intercom. The number of monthly inbound demos booked has increased by 233% since we started using Intercom to power our sales.”. “The

Sales Funnel 245

Sales Funnel Sales Headcount Subscription 245

Intercom, Inc.

JUNE 8, 2022

The Intercom Inbox is what support and customer-facing teams use to handle customer conversations from the Intercom Messenger, email, or any integrated channel. Paul Adams, Chief Product Officer at Intercom. We look forward to welcoming all Intercom customers to our new Inbox.

Scaling 229

Scaling Customer Support User Experience Metrics 229

Intercom, Inc.

SEPTEMBER 8, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Powering support at scale.

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

NOVEMBER 8, 2022

Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience. In five chapters, you’ll learn all about: Intercom’s rigorous security measures. How we maintain high availability.

Enterprise 104

Enterprise compliance Scaling Communication 104

Intercom, Inc.

JANUARY 25, 2023

Enter Intercom Checklists : a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage them and show value in a structured, progressive way. What’s different about Intercom Checklists? But it can be surprisingly difficult to effectively communicate the steps your customers need to take.

Onboarding 129

Onboarding Engagement Retention Engineering 129

Inturact

FEBRUARY 9, 2024

Its integration with platforms like Intercom, Mixpanel, and Google Analytics means it can seamlessly blend into your existing tech stack. It stands out with its easy-to-use no-code tools, allowing for the creation of interactive product guides, step-by-step tutorials, tooltips, surveys, and walkthroughs.

Onboarding 91

Onboarding SaaS 91

User Pilot

JULY 31, 2023

Are you looking for solid Intercom alternatives but not sure which one to pick? If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Why is an Intercom alternative needed?

Social Media 88

Social Media SaaS Marketplace as a Service Communication 88

Intercom, Inc.

AUGUST 25, 2021

We’re always adding more and more improvements to Intercom. Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. This means that Intercom is getting more powerful and better for your customers – and your business – every day.

Mobile 129

Mobile AI Search Subscription Payment Features 129

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. That’s why we’re so excited to launch transactional messaging in Intercom.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

Intercom, Inc.

SEPTEMBER 6, 2022

At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. This commitment to shipping small iterations quickly ties into another Intercom principle: ship to learn. Applying the “build in small steps” principle to Intercom’s Salesforce integration. Managing complexity.

Systems Review 138

Systems Review Engineering Investment Data 138

Intercom, Inc.

AUGUST 10, 2020

Widely adopted by businesses and individuals, Rippl is proving to be a crucial component in the effort to stop the spread of COVID-19 and eradicate the virus in New Zealand – keeping the country connected with the help of its conversational relationship platform, Intercom. The day before businesses reopened, all hell broke loose.

Government 197

Government Customer Support Mobile Development 197

Teamgate

JULY 28, 2020

We’ll be discussing the importance of live chat CRM software, specifically focusing on Intercom CRM integration. Advanced and varied integration options are now a common feature of CRMs. This becomes possible with Teamgate and Intercom CRM integration. What Does Intercom CRM Integration Look Like?

Social Media 98

Social Media Communication Data Analysis Customer Support 98

Intercom, Inc.

AUGUST 4, 2021

Both are integral to what we do here at Intercom. Why are you excited for the role, and why Intercom? For Support Engineers] Install Intercom and practice with our API. Here are some things you can do to prepare: Try installing the Intercom messenger on a website or web app that you’ve built.

Customer Support 239

Customer Support Interviewing Engineering Communication 239

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Intercom, Inc.

MARCH 30, 2022

We are firm believers in the power of feedback here at Intercom – we seek it out, we offer it, and most importantly, we act on it. That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Tailored online customer experiences are no longer optional.

Scale 129

Scale Mobile Engagement Branding 129

Intercom, Inc.

APRIL 13, 2021

In Intercom, we believe that shipping is our company’s heartbeat. In Intercom, we were forced to answer these questions as we built out our search functionalities and embraced Elasticsearch. Core part of Intercom. Search is an indispensable part of Intercom. Search is an indispensable part of Intercom.

AWS 249

AWS Cloud Software Review Systems Review 249

Intercom, Inc.

JANUARY 18, 2022

Last year, as the world grappled with the global pandemic, we released our first Intercom Customer Support Trends Report. “Today, support teams are facing more pressures than ever before” Today, we’re excited to launch our second edition of the Intercom Customer Support Trends Report for 2022.

Customer Support 138

Customer Support Trends Headcount Finance 138

Intercom, Inc.

MAY 11, 2022

At Intercom, keeping it simple means being deliberate about getting things into our customers’ hands in the most straightforward way. At Intercom, we steer away from complexity and keep things simple. Do you like the sound of how we work at Intercom? Complexity hampers our ability to move quickly.

Scale 145

Scale Engineering Scaling Technology 145

Intercom, Inc.

DECEMBER 14, 2022

“We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. Tickets: a new way to use Intercom . We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom.

Scaling 104

Scaling Branding User Experience Data 104

Intercom, Inc.

JULY 17, 2021

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Serena joined us six years ago and has become an integral part of the engineering team. How did you find Intercom and why did you choose to join?

Underperforming Technical Team 129

Underperforming Technical Team Engineering Interviewing Technology 129

Intercom, Inc.

JUNE 2, 2021

At Intercom, we start with the problem. Building this strategy was a medium-innovation project because we needed to take time to evaluate how Intercom should evolve to become an omnichannel support tool – without reinventing the wheel. Example 2: WhatsApp integration. What outcome does the customer want?

Innovation 251

Innovation Investment Sales Recruiting Strategy 251

Intercom, Inc.

JANUARY 28, 2020

GetAccept integrates into a company’s sales pipeline through partnerships with CRM and sales automation platforms, including Salesforce, HubSpot, Microsoft Dynamics 365 and others. And to keep track of everything, GetAccept has been using Intercom across its support, sales, and marketing teams to drive faster growth. Lead generation.

Scale 138

Scale Revenue Systems Review Technical Review 138

Intercom, Inc.

MARCH 28, 2022

With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. Embracing digital: from survival to thriving in the post-COVID-19 world. More on that later.). Ahead of the trend: Vend.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. With Intercom’s Messenger, you can set clear expectations for holiday shoppers.

Customer Support 228

Customer Support Technical Review Scale Headcount 228

Intercom, Inc.

MAY 6, 2020

Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. The trove of customer and conversation data you have in Intercom can be incredibly valuable for business insights. Want to see them in action?

Scale 129

Scale Scaling Customer Support Metrics 129

Intercom, Inc.

OCTOBER 12, 2022

At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. The latest version of Intercom’s Messenger takes your business messaging beyond support, offering your customers meaningful, in-context opportunities to engage with your brand.

Engagement 104

Engagement Scale Branding Communication 104

Intercom, Inc.

MARCH 15, 2022

Integrate your tech stack to create cohesive customer journeys. In addition to all the rich information you already have in your customer communications platform, you can make your messaging even more powerful by integrating it with the other tools in your tech stack. Here’s how Intercom can help.

Engagement 129

Engagement Marketing Communication Mobile 129

Intercom, Inc.

DECEMBER 2, 2019

At Intercom, we believe the right multilingual strategy pairs the best of human support with the best of automation. Rather than hiring dedicated native speakers for every market you operate in, you can integrate translation solutions, using apps such as Unbabel or Lokalise to extend the support skills your team already has.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Robin Salimans, CTO at Luna “I say this about every new Intercom feature, but this time, I’m telling the truth – this could be my favorite!

AI 188

AI Artificial Intelligence New CTO ChatGPT 188