Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Revenue Scale Innovation 113

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Customer Success 82

Customer Success Retention Software Review Customer Lifetime Value 82

ChurnZero

MAY 25, 2023

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It doesn’t end there either. Degrees of confidence.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 100

Strategy Marketing Social Media AI Search 100

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. If you’ve raised venture capital, you know net revenue retention is important. What does NRR have to do with customer success? Anyone looking to grow their customer success team, or rather, drive growth and NRR, will have some valuable takeaways. Get more new customers.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

User Pilot

MARCH 27, 2024

Qualtrics broad combined menu under primary navigation elements that offers a comprehensive, all-in-one navigation hub. As you interact with a primary navigation element, secondary pages are presented in a wide drop-down menu—acting as an all-in-one hub and reducing the need for multiple clicks and page navigations.

User Experience 103

User Experience Pricing Engagement Mobile 103

Intercom, Inc.

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Great e-commerce experiences for customers are built on speedy responses, instantaneous gratification, and convenience – this is no easy feat to provide. Sense their frustration?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

ChurnZero

MAY 18, 2023

Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Learn how HackerRank eliminated one-to-one customer training with Northpass and ChurnZero.

AI Search 52

AI Search Artificial Intelligence Forecasting AI 52

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

User Pilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

SaaS 81

SaaS Education Customer Support Onboarding 81

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? What is a Customer Expansion Strategy ?

Strategy 98

Strategy Management Churn Education 98

User Pilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey. What is customer experience design?

Strategy 85

Strategy Software Review User Experience Technical Review 85

ProfitWell

MAY 21, 2020

Which is why I love the episode of The Growth Hub podcast starring Sonja herself. When it comes to retention, companies who are deploying content are seeing 5% to 10% better retention, especially when they deploy content that is more customer success focused. HubSpot's CMS Hub. Click here to enlarge graph.

B2B 52

B2B Content Marketing Subscription Payment Features 52

Sales Hacker

OCTOBER 19, 2022

Then, I’ll help you take it to the next level with QuotaPath’s newest free resource — our Compensation Hub. Check out my article, How to Build Sales Compensation Plans that Increase Retention and Productivity. Bonus: Meet the Compensation Hub. Related: New to sales compensation planning? Top 10 sales compensation challenges.

Compensation 94

Compensation Sales Recruiting Sales Finance 94

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Baremetrics

APRIL 6, 2021

It generates real-time subscription metrics from a custom dashboard for greater precision and performance. Baremetrics boasts far more complex data comparisons than ProfitWell, letting you compare subscription dates, plans, and customer segments from an all-in-one data dashboard. Drive subscriber intelligence through Baremetrics.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

Kellblog

JANUARY 30, 2021

You can “step down,” into a burgeoning scene in a place like Miami, where Founder’s Fund partner Keith Rabois , joined by mayor Francis Suarez , is leading a crusade to turn Miami into the next hot tech hub. Yes, secondary hubs will emerge, particularly around great universities. Yes, it will disperse. Remember, this is spitballing.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Andreessen Horowitz

SEPTEMBER 13, 2023

On mobile in particular, CharacterAI is one of the strongest early players—with DAUs rivaling ChatGPT, and significantly better retention, according to Sensor Tower data. Model hubs. No other product has seen quite the same ramp, though companion platform CharacterAI has emerged as a solid #2, with ~21% of the scale of ChatGPT.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Intercom, Inc.

APRIL 27, 2021

Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers? Customer expectations are at an all-time high.

Scaling 118

Scaling Education Retention Churn 118

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Providing CS training opportunities.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Totango

APRIL 26, 2021

Integration – Enhanced and easier control of the data flow from Totango to customer systems. . As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Introducing the Nurture Customers SuccessBLOC. Digital Engagement .

Systems Review 62

Systems Review Customer Success Engagement Trends 62

Tom Tunguz

AUGUST 18, 2013

The author/marketer must balance four attributes: distribution, measurement, retention and brand. Content Hubs. Good : customize profile + traffic goes to website. For bloggers and content marketers, choosing the right content syndication tools to distribute posts is critical to developing an audience. Distribution. Measurement.

Content Marketing 100

Content Marketing Social Media Strategy Marketing 100

How To Buy Saas

MAY 22, 2022

Mailchimp also offers advanced tools like A/B testing, prebuilt and custom list segmentation, personalization of email content, etc. Hubspot is one of the best Email Marketing Services that is spread out into Marketing Hub and Sales Hub (CRM). The marketing hub deals with tools that can help you grow traffic and leads.

Marketing 52

Marketing Social Media Pricing Software 52

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. In just the last few months, those of us in the world of CS have seen a fundamental shift in how we build and maintain customer relationships.

Customer Success 98

Customer Success Technology Churn Trends 98

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Ensures companies follow a customer-centric approach Growth experiments are based on resolving customer problems and pain points. things like acquisition or retention ).

Software Review 102

Software Review Onboarding Metrics Data Analysis 102

Totango

DECEMBER 3, 2020

Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. .

Customer Success 64

Customer Success Compensation Scale Onboarding 64

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out. We love how made for each other this partnership is.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue , but customer expansion — and a robust customer expansion strategy — can also be pillars of success. They enable businesses to provide more value to their existing customers and bring in additional revenue as a result.

Strategy 52

Strategy Management Churn Pricing 52

Frontegg

NOVEMBER 4, 2021

Speaker, Writer and Founder of Product-Led Growth Hub. With over a decade of SaaS expertise (4 in PLG), she founded Product-Led Growth Hub , the world’s first PLG academy. It’s no secret that HubSpot has become a household Marketing name over the last decade (over 100k customers and $1 billion in revenue). 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

User Pilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. Kommunicate’s interactive walkthroughs for proactively onboarding customers.

Software Review 82

Software Review Scale Onboarding User Experience 82

Baremetrics

APRIL 6, 2021

It helps in forecasting data trends such as churn, cancelations, and downgrades from one centralized hub and power subscription intelligence in your enterprise. Baremetrics To create a valuable SaaS financial model, you need data about subscriptions and customers. Recommended reading: Customer Support for SaaS: How To Do It Right.

Payment Solutions 59

Payment Solutions Payments Software Forecasting 59

InsightSquared

JANUARY 29, 2018

What I’ve seen happen is a siloing in data structure and processes for marketing, customer, services, and sales teams. The rev ops team is the central hub of information for the entire organization.”. “I So, if revenue operations isn’t just another buzzy title for sales operations, what is it exactly?

Scale 109

Scale Revenue Technical Advisors Sales 109

User Pilot

JULY 14, 2022

User onboarding is all about helping your audience realize value whatever stage they’re at, whether they’re completely new users or experienced customers discovering a new feature. It’s not just about customer acquisition (getting users to sign up). For one overriding reason: a SaaS with no paying customers will fail.

Onboarding 92

Onboarding User Experience Marketplace as a Service Social Media 92

Buffer Resources

AUGUST 30, 2023

These people share a common language (jargon), customs, interests, or passions. In a nutshell: increased reach, retention, sales, and more. “Those connections to each other create a whole different level of retention,” she says. ​​ A shared space for people to gather and connect.

Social Media 86

Social Media Branding Engagement Communication 86

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52